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Manager Human Resource

November 16, 2018

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Deepak Malhotra


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Career Synopsis: A disruptive human resource leader with more than two decades of cross-industry exposure in best of brands. An expert in strategic human resources, including engagement, organisational development, and talent transformation. Awarder top human resource influencer. Career Objective: To become a human resource leader in an environment where I can use skill/s gathered in more than twenty-three years of various facets of human resource management. Key Achievements: Have started four patented interventions-NSHM People First TM



NSHM Fit 4



Bounce Forward


Company has shown tremendous faith by patenting these four. Key Accomplishments:

Awarded as Top Influencer in HR by Times Ascent and World HRD Congress – 2016-17

Awarded as Top 100 HR Contributor by Times Ascent and World HRD Congress – 2017-18

Author: Match the Age to Keep them Engaged and Hungry People Better Results by Bloomsbury

Chapter published in book Rise of Gen Yo written & edited by Prof (s) of Jaipuria Institute of Management

Featured in Book by Times Ascent 2017-18 – Making Change Happen in section MAD (Leaders who are making a difference)

Nominated as the Most Admired Training Manager for Gold Award’s for 2009-10

Founder and Host of #KeepThemEngaged, a National Trending Show on Twitter.

Rated in Top 25 HR Influencers in the country at #14 and 101 gentlemen to follow on twitter. Also listed as a power digital connect.

Conferred The Best Employer Brand Award in West Bengal by World HRD 2018-19 Skills Synopsis:

Strategy Planning and Policy Formation

o Developing human resource strategies, policies/manuals as per overall vision and core values. o Detailed budgeting and manpower planning at micro level, ensuring adherence to budget. o Organisation structures with organisational management experts. Implemented HRIS Pan India Employee & Customer Engagement

o Trained by Gallup. Have worked with Hay Group, customised & designed Pan India interventions/surveys at organisation level. (Comfortable both External & Internal way) o Designed and conducted employee engagement internally Pan-India for RO Hotels, Viraj, IL&FS, Shristi, and Onida.

o Adroit in creating customized departmental or unit level action plan/s and implementation o Some examples of best practices: Great companies focus on transparency, behaviours, intent, empowering, development, purpose alignment, and listening. Engagement needs are individualistic, and like C&B or L&D have to be individualistic & innovative. A. Job chats, employee meetings for new employees and satisfaction surveys B. Employee concierge for IBM and Oberoi Hotels to tackle work and life balance C. Individualised training plans (developmental), monitoring the same, and their ROI D. Leadership development and off site interventions, and MDP E. Creating a culture of timely and continuous feedback, through open houses, skip level meetings, HR Communication, and many such initiative.

F. HR Helpdesk like an IT Helpdesk was designed to solve HR issues timely. G. Improving appreciation culture has been the key – through simple initiatives like engagement tree, which was also implemented by Pepsi Leaders – idea from my book. H. More religion in on-boarding.

I. Education options while working with the employer of choice. J. Vision – Mission Alignment. It is second highest reason for disengaged employees. K. Similar action/interest groups.

L. Relation to the overall contribution to the society. M. Health and wellness improves engagement. Building a culture of small celebrations had helped in service industry.

N. Have also worked on engagement of new hires, offer vs join employees and ratios. o Streamlining action plan to reduce turnaround time, employee/customer happiness o Have been also part of driving the same with IMRB for Airtel Customers o Customer Engagement: Designed and conducted customer engagement internally Pan-India for Onida customers.

o Making engagement continuous and strategic priority is important. o Have worked on customer satisfaction index, external or internal audit. o Individual appreciation by Lord Ruthwait of quality & training standards at Oberoi Grand Talent Transformation including L&D Interventions

o Conceptualizing, start-ups and developing learning and development initiatives for improved productivity, building capability and quality improvement.

o Set up the training department for NIS, IBM, Oberoi, Viraj, Shristi, and IL&FS Environment. o Identified cross functional teams. Worked with TPM closely to manage them. o Individual development plan/s developed keeping in mind succession planning. o Streamlining MT/GET/OT program/s across industries. o Created talent pipelines, Individual Development Plans, and Cadre Development at organisational level. o Developed assessment & developmental centres with internal bench & also worked with E&Y and other consultants. Also redesigned the whole organisation banding based on it. o Building ROI in relation to training

o Developed and conducted Train the Trainer Programs, and Specific Supervisory Development, SMEs Programs for different organisations. Have also worked on E Training Module o Able to develop 360 degrees internally and conduct most of these on free surveys. o Stay interviews.

o Developed a finishing school and bench strength. o Was awarded by IBM, as best support team. Nominated by Royal Orchid Hotels for Gold Awards for the Training Head of the Year, and made it to final four. Organizational Development

o Visualizing change, transition & transformation. o Vision/mission actualization and workshops; competency assessment centres, PMS, Off site management development interventions, Creation of hi potential talent and individual career advancement path, HR communication, creation of newsletter, U&I Portal, content portal, etc. Performance Appraisals

o Designed and implemented MBO and balance score card/s based on performance management system both manually, through HRIS like Human Net, People Soft and on SAP. o Start-up of quarterly job-chats, weekly leadership reviews, half-yearly appraisals, and post appraisal feedback system.

Compensation & Benefits

o Remuneration policies, salary bands and structure designs as per organisation requirement and trends. Re-alignment of salary bands in Viraj, Onida and Bhadra. o Conducting surveys with help from Hewitt/Mercer/Hay group Resourcing

o Managing the entire recruitment life-cycle for sourcing the best talent from diverse sources o Usage of psychological tolls like MBTI, DISC, FIRO B, and competency based assessment. o Managed mass recruitment drives, road shows, handling of top notch recruitment for MT programs and relationship management with various institutes.

o Conducted 1000+ interviews in a day and 4000+ in a quarter in East India. Employee Relations and Compliance

Deepak Malhotra


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o Handled large unionized manpower in Viraj, Onida, Bhadra, and IL&FS. o In last role handled 4 unions in Chennai, Kolkata, Trivandrum and Calicut airports Cargo Terminals. Negotiation/s at corporate level and unit level has been initiated. Signing of 4 wages and union agreements with member/s of Union and Political Leaders. o Creation of employee grievance cell and introduction of welfare schemes for employees at major airports. o Have handled big contractual workforce, maximum up to 8000 and total manpower up to 15000. o Meeting regional and central ALC’s, meeting various compliance heads and ensuring compliance at all station/s in term/s of factories act and central compliance for PT, ESI and PF. Key Industries:

o IT & ITES: IBM (2200 people), IL&FS-ITES Business Complete Geo Spatial (200), Relaince NIS Sparta o Hospitality: Oberoi, Park, and Hyatt

o Infrastructure/Manufacturing: Viraj, IL&FS, Shristi (up to 20, 000 people in Viraj) o Consumer Durable including Service & Sales: Onida (4000 plus) o Telecom: Reliance NIS Academy (CDMA) and IBM Daksh (Quality and Training Head for Eastern India, Set up of Call Centre for 7 Circles of East)

o Education: NSHM Knowledge Centre

Other successful work: Free on-line survey creation like 360 degrees, exit interviews, on-line appraisals for corporate workforce, self-appraisals, etc; Technical help desk set-up for Adonis & worked on Web sites especially career section of Royal Orchid, Viraj and Onida.

Have been handling Administration and Security Pan-India, in last five roles. Professional: Snapshot

Chief People Officer for NSHM Groups of Institutions – December 2016 onwards (Additional Responsibility Head Administration)

Creating Visible Change through:

a. Building Systems: HRIS Implementation, Strengthening Organisation Structures & Manpower Planning, TPM, E-Recruitment, Policy/Manual SOP/Handbook for HR, KMS and Working on support like JDs, Org Charts, etc

b. Building Culture: Employee Engagement, Vision Mission Actualisation, Values & Core Culture Drilling, Culture of Creativity/Celebration/Empathy/Learning/Value of Family, Employee Communication & Empowerment, CSR, etc

c. Building Commitment: Creating Brand Ambassador/s, Incentive & Reward Schemes, Social Security Measures introduction, Worked on Quality of Work & Life, etc d. Building Competency: PMS, Talent Transformation, Leadership Development, Training, Management Development, Assessment Centres, Hiring & Freezing of II line by MT, GETs, etc Launched a program of Engagement for Employees called, ‘People First’. Under this brand we have launched Bounce Forward, NSHM 4 You, and NSHM Fit 4 Life. All four are patented. We believe in reaching the best places to work by March 2020. VP-Human Resources: Corporate Human Resource Head for Shristi Infrastructure (SREI/ Kanoria Foundation Company, Listed Company) Kolkata - September 2015 to October 2016 Creating Visible Change building systems at organisation level. VP Human Resources: IL & FS Environmental Infrastructure and Service Limited, A IL&FS Group Company, Delhi July 2013-August 2015

a. handling 22 waste management plants which included waste to energy, building block and manure formation. Handled teams of environmental consultancy, geo-spatial & IT teams b. Also handling major subsidies of IL&FS like A to Z, IWMUST and merging them into IL & FS Environment. Total organisation branch has 18 companies, and close to 5000 manpower on & off roll. Diverse manpower from high end geo-spatial IT experts to waste management plant workers. Was actively involved in CSR activities of IL&FS.

Head HR: Bhadra Aviation (Ground Handling & Management of International Airports) June 2012-June 2013 Delhi

2800 + people @ 7 Airport/s & 7+1 HR Team/s of size of 30. Group company TDI, 22 offices and 500 people (June 2012 June 2013) NCR. Four union agreement/s were signed. VP Corporate HR: Viraj Profiles Ltd (steel manufacturing)-(June 2011-Feb 2012) Mumbai 15000+ people, 8000 outsourced and 92 team in HR

Handled a huge human resource team including 32 in corporate, and 5 GMs. We had 8 steel plant/s, corporate office and logistic division. Annual turnover was close to 7000 crores expected in current year. Strategic head – Human resource and Training: Onida (3000+ people) (consumer durable, service and sales) (June 2010-June 2011) Mumbai

a. Drive entire human resource operations including those of the corporate office at Mumbai and 500+ locations with manpower of 4000+ people (2000+ on roll). b. Responsible for start-up from scratch of OD, L&D, employee and customer engagement, assessment centre, PMS, HRIS, R&R and other HR initiatives Pan-India General Manager Training (Royal Orchid hotels) (2000+ people) (19 Hotels) (L&D, Engagement, OD, recruitment/s and hotel management college) (March 2009-June 2010) Bangalore a. Spearheading the entire L&D, recruitment, Hotel Management College, organisational development and engagement.

b. Responsible for stat-up of Hotel Management college, streamlining MT/OT program/s, new property opening processes, L&D, OD, HRIS, web site design and talent and employee engagement. Training Manager (Oberoi Hotels) (400+ people) (L&D, Engagement, OD, recruitment/s and OCLD and OT programs) (March 2007-March 2009) Kolkata

Handled 2 yrs HR in absence of Director HR. Managed ER and managed entire L&D, engagement and OD for East Including Trident Bhubaneswar

Assistant Manager Training (IBM) (2200+ people) (Training and Quality Head; was responsible for getting the best support team award in 7 month/s) (August 2005-March 2007) Kolkata (Bharti, CESC and Bell Canada Clients) Handling the entire training team.

Performance Enhancement Coach (Reliance NIS Academy) (Leadership & Product Training, Coaching & Mentoring People Leaders) (July 2004-August 2005) Kolkata (Reliance CDMA Team, Bharti, and Insurance Clients)

Preceding Career in Hospitality

o Jan ’02 to Jul ’04 with Hyatt Regency Kolkata as Chef de Cuisine o Sep ’00 to Jan ’02 with Devi Resorts as Executive Assistant Manager (II to GM) o Jun ’95 to Sep ’00 with Park Hotels as Management Trainee and Hotel Executive Detail/s available on request


Nominated as the Most Admired Training Manager for Gold Award’s for 2009-10

Founder and Host of #KeepThemEngaged, a National Trending Show on Twitter.

Rated in Top 25 HR Influencers in the country at #14 and 101 gentlemen to follow on twitter. Also listed as a power digital connect.

Awarded as Top Influencer in HR by Times Ascent and World HRD Congress – 2016-17

Awarded as Top 100 HR Contributor by Times Ascent and World HRD Congress – 2017-18

Author: Match the Age to Keep them Engaged and Hungry People Better Results by Bloomsbury Professional Certifications & Trainings Attended

o Carlton Global Management Institute, USA & Asian HR Board in C&B, Learning and Recruitment: all in Global Distinctions: Top 15% across the globe) o Asian HR Board’s Fellowship

Deepak Malhotra


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o Green Belt Certification from IBM & Internal Quality Auditor Certification from IBM. o Attended MDP at XLRI Jamshedpur – Managing the Training Functions. o Prominent Workshops Attended – 7 Habits; 4 Roles of Leadership (both Franklin Covey) & Disney World. HACCP from DNV Netherlands

Personal Dossier

o Date of Birth: November 6, 1973

o Languages Known: English, French, Hindi, Punjabi, and Bengali o Marital Status: Married Family: Wife interior designer and personality development coach, son 18 & daughter 13.

o Permanent Address: Flat D/1, 91/2, Dr G S Bose Road Kolkata, West Bengal-700 039 o Interests & Hobbies: Reading, Writing, Visiting New Countries, Active Sports o CTC: 30 LPA

o E-mail:

o +91-905**-*****/995**-*****

o Skype id: malhotrad1973

Education Credentials

o Doctorate in Management Studies with Specialisation in HR – 2014 from ISBM

Average total score including theory 85% and Thesis 95% o MBA with Specialisation in HR from Mahatama Gandhi University – 2013

Average Score: 80.03%, HR: 91%

Project: C&B in Hotels

o Post Graduate Diploma in PM & IR from Anamalai University – 2006 with 54%

Specialisation in HR & ER

o BA - Graduation from Delhi University – 1996

o Diploma in Hotel Management from Institute of Hotel Management, Hyderabad (Pusa) - 1995 References

o Mr. Malay Ghosh, Estate & Accounts Manager, The Oberoi, Grand, Kolkata. Cell Phone: 983******* (Ex Colleague)

o Mr. Narsimhan Das, GM IT, Royal Orchid Hotels. Ex Colleague +91-888*******) o Mr. Tamhant Jain, Ex CEO Adonis (Onida) +91-993*******) o LINKEDIN REFRENCES (On-line recommendations by professionals): o

Deepak Malhotra

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