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Customer Service Engineer

Location:
Jibla, Al Asimah Governate, Kuwait
Posted:
November 15, 2018

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Resume:

Dear Sir/Madam

I am writing this letter to express my interest to work with your

esteemed organization, and therefore, I would like to enclose herewith my Resume as a first step in exploring possibilities of a suitable vacancy in your organization. I am an expert in customer services, help desk and computer maintenance with more than 8 years of experience record.

As an employee, I would be focusing on quality of service and ease of work. I am experienced to work under pressure and willing to learn fast.

Thank you for your consideration.

Sincerely,

Osama Alqasabi

Osama Abu Al Magd Abu Al Fotouh Al qasabi

Mobile: + (965-********

E - mail:ac7plj@r.postjobfree.com

Career Objective

Seeking a challenging job in computer maintenance, help desk and customer services fields to utilize my academic background and professional expertise to achieve the highest level of success. Personal Information

Date & Place of Birth : 21 March, 1989 - Egypt

Gender : Male

Nationality : Egyptian

Marital Status : Married

Religion : Muslim

Languages :Arabic & English

Educational Qualifications

University degree : Bachelor Degree in Information Systems. Year of Graduation : May-2009

Place of study : Delta Academy for Science and Technology. TRAINING:

Bachelor ICDL course.

Current Position

Experience 9 years:

Company Name: International Turnkey Systems Group Company, (ITS) Job Title: Customer Service Engineer – Outsource in KFH Bank (Kuwait Finance House).

Duration of work: From 2014 – Till Now

Job Description & Experience Gained

• Working from 4 years' till now Customer Services Engineer in administering infrastructure & IT in The KFH bank (Kuwait Finance House).

• Experience and skill in technical support of a banking environment.

• Experience of IT procedures, processes and policies to meets operational needs of a banking environment.

• technical support and experience in the system as citrix & VMware on PCs and Thin Client to Upgrade and Shift "new technology " for all branches in The KFH bank.

• Upgrade of Computers (hardware and software) to ensure systems are up to date and in line with KFH IT security standards and best practices.

• Technical support to Microsoft Windows Servers, Application Servers such as MS SQL, MS Exchange, MS Skype for Business, MS SharePoint and / or MS Dynamic CRM and Virtualization technologies such as Hyper-V and VMware Knowledge of administering and managing Veritas Enterprise Vault & Backup applications such Veeam and Veritas Backup Exec.

• Substantial experience and outstanding skills of customer service in IT management in The KFH bank.

• Maintenance of Computers & Printers, prepare daily reports to know the faults handled and fixed.

• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

• Provide technical analysis and support by co- relating incidents with system logs.

• Provide solutions ensuring effective troubleshooting and root cause analysis.

• Maintain Documentation related to IT policies, procedures and operational tasks.

• Develop & maintain close working relationship with departments to ensure IT meets operational needs.

• Development of the Systems to the new technology with the objective of continuous environment improvement.

• Experience and some knowledge of configuring Server Hardware & SAN storage and related components.

• Ability to prioritize, be attentive to details, maintain confidentiality, and provide excellent client service.

Experience Record

• Kuwait:

Company Name: Jabriya-coop society- IT Support Department Job Title: Systems Operator

Duration of work: From 2010 - to 2014

• Egypt:

Company Name: Delta Company for computer systems

Job Title: Technical Support Engineer

Duration of work: From 2009 - to 2010

Professional Skills

• Experience in Customer Services & technical support for computers, accessories and all Devices (Hardware & Software).

• Superior Communication skills.

• Excellent organizational skills.

• Ability to work independently.

• Problem solving skills.

• Ability to learn any new computer program fast.

• Meet the public in person and over the telephone in manner that creates good will.

• Effective communication skills and ability to interact professionally with a diverse group of clients and staff.

• experience in POS systems and accessories, Barcode Printers, Barcode Scanners, Magnetic Cards printers, Finger Print Readers, Photo Copy Machines etc.

• Use the Internet daily and know the workings of the reports from the Technician’s and the complaints from Customers.

• Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

• The Ability to Listen Closely to Customers, Clear Verbal Communication Ability to Empathize,Data Entry and Basic Computer Skills, Understanding Human Psychology, Basic Acting Skills, Ability to Memorize Protocol and Guidelines, Time Management Skills, Management of Personal Emotions, Situation Evaluation and Analysis.

• Ability to multi-task.

• Excellent team player.

• Keep office matters to myself.

• Excellent communication skills.

• Dynamic, Creative and Self Motivated.

• Ability to think proactively and strategically.

• Supervision of technical support at Information Technology Dept. Hobbies

● Traveling, Reading books, and Swimming.

Other Details

● Kuwait Driving License and car.

● Transferable Residence.

References

Available on request



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