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Recent Grad - Healthcare Management, Business Administration

Baltimore, MD
November 15, 2018

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E: M: 443-***-**** Baltimore, MD 21218


Results driven healthcare professional with a B.S. in Healthcare Management with a minor in Business Administration possessing nearly 15 years of customer service experience in multiple industries. Quick learning and adaptability skills highlighted through experience gained in various professional work settings. Detail-oriented and conscientious with a keen eye for trends, errors and inconsistencies. Proven ability to thrive in challenging, fast-paced environments while maintaining professionalism and excellent interpersonal and communication skills. Pursuing a rewarding position in Financial Services to further professional growth and development, leadership, and effective identification of process improvement.

Customer Service

Data Entry

Time Management


Process Improvement

TOS Collections

10 – Key


Data Analysis


Mercy Medical Center Baltimore, MD

Administrative Assistant 01/2018 – Present

Accurately contribute to revenue goals of the by accurately processing medical charge entry and by analyzing patient balance reports and strategizing ways to collect past due balances from patients.

Efficiently manage administrative aspects of the Vascular Center by handling the check in process for patients, obtaining authorizations and referrals, and reconciling issues in various work queues.

Perform insurance verification, while effectively explaining health plan benefits to patient – deductible, coinsurance, copayment and out of pocket expenses.

Efficiently created an extensive project that focused on process improvement and solving observed operational problems.

Participates in higher level management activities, including interviews, practice manager meetings, finance meetings and departmental chair meetings.

Podiatry Associates, PA Baltimore, MD

Medical Front Desk Coordinator 05/2017 – 01/2018

Contributed to the effective workflow of the department by performing administrative and billing tasks to support the work of physicians and other health professionals.

Performed all administrative aspects of the patient encounter including patient registration, insurance verification and scheduling for 16 surgeons in various locations.

Collected co-payments, deductibles, and outstanding patient balances at the time of service.

University of Maryland St. Joseph Medical Center Baltimore, MD

Patient Financial Counselor (Credit and Collections) 09/2016 – 05/2017

Verified patient health insurance coverage, health plan provisions or other third-party payment plan arrangements in addition to securing pre-certifications and authorizations for patient services.

Counseled patients regarding insurance benefits, payment options, collections procedures and recommended alternative sources of payment and financial assistance when appropriate.

Communicated patient/guarantor financial responsibility, collected payment for co-pays, deductibles, self-pay deposits and balances due and performed follow up activity to ensure maximum amount collected.

Promptly identified and resolved insurance issues that could result in the denial of a submitted claim.

Efficiently processed patient charges and completed pre-registration for date of service.

Johns Hopkins University Baltimore, MD

Patient Service Coordinator 07/2015 – 07/2016

Accurately entered patient information including insurance, eligibility and demographics into electronic health management system.

Effectively held financial discussions with patients regarding collection of copay, review of insurance benefits, financial obligation, initiating payment arrangements, and identifying financial assistance needs.

Consistently followed strict HIPAA guidelines to maintain patient's privacy and confidential information while documenting patient information.

Greater Baltimore Medical Center Baltimore, MD

Nurse Support Tech 07/2016 – 05/2018

Baltimore County Government Baltimore, MD

Corrections Officer 08/2006 – 03/2015


Bachelor of Science, Healthcare Management

Minor: Business Administration

Towson University – May 2018

Associate of Applied Science in Health Information & Informatics Technology

Community College of Baltimore County – December 2013


Meditech EPIC AthenaNet JMS System Crystal Reports

Microsfot Office - Excel, Word, Powerpoint, Outlook

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