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Customer Service Representative

Scarborough, ON, Canada
November 15, 2018

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Khalid Hatia

*** ******* ****** ******* *** *C* 647-***-****


University of Leicester Law School, Leicester, U.K September 2015 – June 2018 Bachelor of Laws Degree


DLA Piper UK LLP - London/Manchester, U.K June 2018 - July 2018 Summer Intern

• Built a practical understanding of mergers and acquisitions as well as reorganisations by drafting documents such as board minutes and deeds of indemnity for share certificates, among others

• Performed research tasks on taxes paid on dividends, as well as dividends in specie and dividends in kind before drafting a guide on the relevant rules for future reference

• Sat in on conference calls with client involved in cross-jurisdictional deals and subsequently reviewed transitional service agreement to flag points of action Paragon Security - Toronto, ON June 2017 – September 2017 Security Guard

• Secured premises and personnel of office building for shifts of 12 hours by patrolling property with customer service oriented approach

Greenwich Associates - Toronto, ON March 2014 – June 2015 Customer Experience Representative

• Efficiently conducted customer satisfaction surveys with client's customers, exceeding quota of 4 surveys per hour during my 13 months of employment Access Research - Toronto, ON August 2013 – March 2014 Market Researcher

• Interviewed customers via telephone on recent experiences with our clients, achieving a call completion percentage of 86%, ranking me in the top 25 within the company

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