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Customer Service Assistant

San Jose, California, 95131, United States
November 15, 2018

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Loan Lam

**** ******* **., *** ****, CA ***** 408-***-****


Bookseller – Textbook, Cashier and Receiving August 2007 - Present Spartan Bookstore (Barnes & Noble College)

Delivered exceptional customer service using problem solving techniques.

Trained and on-board new temporary employees.

Interacted directly with students, faculty, administration, and other customers on a day-to-day basis and worked as a team to ensure all customers’ needs are met, while performing any range of tasks necessary to guarantee merchandises are available.

Worked with faculty to order their course materials in a timely manner.

Completed all transactions accurately and promptly and ensured the team operated a customer-oriented, cost-controlled, efficient bookstore.

Created stress relief activities and workshops for students during Finals week.

Input athletic information into peoplesoft.

Receive books from different vendor and school merchandises.

Pay bills and receive textbooks in TA2.

Receiving and pay bills for general merchandises and school supplies on TA2. Student Individual Research Assistant June 2008 – December 2012 San Jose State University

Worked individually and in a team on the re-investigation of Gemini Bis nitroxide radical and shortened a 14-step process to a 6-step process.

Conducted chemical laboratory tests, experiments, and projects that was provided by the Professor.

Prepared chemical and other solutions, analyzed data, reviewed literature, kept accurate records of experimental data, and attended lab meetings and seminars.

Presented at the Associate Chemistry Society (ACS) Conference in Spring 2009 and Fall 2010. Student Assistant August 2006 – December 2006

San Jose State University

Assisted the professor in the course CHEM 190 – Advanced Problem Solving Chemistry.

Tutored and reviewed lab materials with the students weekly.

Prepared lab room before class and ensured all items/materials are cleaned, stocked, and returned. Intern June 2003 – August 2003


Uploaded files onto the IBM database and troubleshoot the files; failed tests were reported to the supervisor. Education

Bachelor of Science: San Jose State University December 2012 Major: Chemistry - Concentration in Biochemistry

Skills & Abilities

Rhino, AutoCAD, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), GC MS, IR, HNMR, CNMR, Gel electrophoresis, PCR, Peoplesoft, Customer Service, Intrepid, Core and TA2. Page 2

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