Michael Fronzaglio

** **** *****, ********** ** *6457

860-***-**** ac7pkc@r.postjobfree.com

Overview

Computer tech with extensive knowledge of Windows, Mac, various Linux, IOS, and Android operating systems. Working knowledge of LAN/WAN management, VPN operation, network protocols, and Window server and IP network troubleshooting. Very familiar with MS Office, G-Suite, and multiple cloud platforms. While software is my strong suit, I am also skilled with hardware troubleshooting/installation/repair for laptops, desktops, and servers. Learning new networks and systems not only comes easy, but has always been an actual joy of mine.

Customer service is also a core strength. Strong communication with people of all backgrounds and problem solving to ensure the customer finishes the experience feeling well taken care of and 100% satisfied

Core Strengths

A quick learner, with a fascination for technology, always seeking more knowledge.

An Expert problem solver with great communication and leadership skills.

Hard work Is always the backbone to a job being done promptly and correctly.

Employment History

Assistant Manager McDonalds (4/14-current)

Duties include maintaining a high level of customer satisfaction while running a smooth shift and ensuring accurate safe and register counts are maintained for the store.

I accepted the addition of several Assistant Store Manager tasks including crew hiring, crew and new manager training, weekly inventory management, and semi-weekly truck orders for all needed supplies as well as maintaining and fixing the store computer, registers, computer and networking systems, and all other electronics that ran the store.

Assistant Store Manager Subway (2/11-11/13)

Duties included being the acting night time store manager and all that entails such as all bank deposits and safe responsibilities, receiving truck orders, and helping maintain store inventory. I left organized communication and financial documents for the store's manager and owner.

I completed computerized price adjustments and sales layouts. I helped upgrade the store's cashless devices and networking systems as needed. I became reliable for general tech assistance.

Student Tech Embry Riddle University (8/08-2/10)

Duties included fixing their tech issues. Most fixes were simple software fixes (viruses, OS upgrades, program compatibility). I also completed basic hardware fixes including installing new keyboards, upgrading hard drives/ram cards, replace optical drives, ect.

I also responded to calls to fix problems instructor and students were experiencing in classrooms and labs with computers, projectors and audio/visual systems owned by the school.

Educational History

Middletown High School 2008 High School Diploma

Middletown, CT, United States

Embry Riddle Aeronautical University 2008-2010

Few classes short of Associate of Science: Aerospace Engineering* Daytona Beach, Fl, United States

*Looking to finish school and finish with either Aerospace or software engineering.