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Customer Service Manager

Seattle, WA
November 15, 2018

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Sreeni Narapureddy****

**** *** *** *****:

Seattle, WA Mobile: 317-***-****

Charted Management Institute (CMI) certified management professional with 10+ years’ experience as HR professional involving the employee life cycle management, recruiting, leadership development and training, performance and talent management, and payroll management.

Experience and Skills

HR Generalist (Unpaid Volunteer) May 2017 – Till date

Quadrant Resource, Redmond, Washington

Key member in driving business results and formulate HR initiatives to drive systematic organizational HR strategies that are aligned to the business strategy

Lead employee performance management process

Administer recruiting efforts by sourcing candidates, assisting management with resume and candidate screening and scheduling interviews.

Project manage organization-wide efforts such as intern recruitment and logistics

Maintain HR records by recording new hires, transfers, terminations and job changes

Support Leadership Team with annual compensation and performance reviews

Lead onboarding orientation and separation processes

Partner with payroll administrator, health -and 401(K) brokers to ensure smooth enrollment and onboarding processes

Perform regular file, I-9 and benefit audit.

E-verify new hires

Promote positive work environment through ongoing communication and daily employee contact

Assist recruitment process by collaborating with the Functional teams and the Management team and develop innovative recruiting strategies to attract high quality talent within reduced hiring cycle time.

Manage payroll process and statutory compliances.

Evaluate training needs based on competency mapping and draw up a plan to close the gaps and provide necessary trainings to the employees.

HR Generalist - Payroll October 2010 to May 2015

Sainsbury’s, London, UK

Managing the monthly payroll system for over 600 colleagues. Inputting relevant data and analyzing reports to ensure the smooth operation of colleague pay

Investigate and respond to any colleague queries within an effective timescale, including pay roll discrepancies.

Working alongside the HR manager to ensure employee records are accurate,

Maintaining the absence system including sickness, maternity and paternity. Ensure all colleague data is relevant and managers are aware of the data.

Inputting and maintaining the holiday system for the store ensuring all dates are correct. Requesting relevant reports and communicating with department managers to ensure they are adhering to the correct budgets.

Processing all information for new starters and leavers.

Projects as and when needed, such as data gathering for pay review.

Working within the HR department and running of the day to day business.

Working with the Store, Deputy and Department Managers on daily basis. aiding and coaching throughout. Building relationships with the Regional Manager and Regional HRBP.

Establishing protocol to conform to the Data Protection Act and maintaining confidentiality.

Maintenance of the recruitment process. Ensuring all available vacancies are advertised and managed correctly.

Arranging interviews and preparing the relevant paperwork for the department managers. Updating systems around candidates and arranging induction dates.

Recruitment Specialist Feb 2003- Jan 2010

Cordys Software India Private Limited, India

Involved in hiring IT Technical open positions to clients.

Consult with managers to discover staff requirements and specific job objectives

Write and post job description on career websites and job portals

Source candidates by using databases and social media

Evaluate and screen resumes and cover letters

Use recruiting tools like tests and assignments to assess candidate skills

Conduct Phone or In Person Interviews

Provide a shortlist of qualified candidates to hiring managers

Stay up to date with current recruitment methods.

Technical Skills

Oracle for HRSS

Quick Books, People Soft for Payroll

IBM Mainframe system for HR

SAP CRM for customer service

Microsoft Office suite - Word, Excel, Outlook


MSc (International Hospitality Management) March 2016

Cardiff Metropolitan University, UK

MBA (International Business Management) February 2011

University of Wales Institute Cardiff, UK

PGDCA (PG Diploma in Computers) Dec 2002

Visix Technologies, Hyderabad, India

B.Sc. in Mathematics Sep 2001

Sri Venkateswara University, Tirupati, AP, India

Volunteering Activities

HR Associate Admin Volunteer at Pacific Science Center, Seattle from April 2018

Volunteer at 2018 USA Special Olympics - Seattle

Volunteer at Rock n Roll Marathon

Volunteer at STP for Cascade Bicycle

Volunteer at Night Nation Run

Worked as a Games Maker at London 2012 Olympics

Volunteer at 2010 Moto GP race in UK

Worked as an Executive at Afro-Asian Games 2003, Hyderabad-India

Worked as a Part time Math’s Tutor for senior school kids from 1999-2009

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