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Customer Service Sales

Location:
Toronto, Ontario, Canada
Salary:
80,000
Posted:
November 15, 2018

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Resume:

IANNE MACGAL

** ******* ******, ***. ***

TORONTO, ONTARIO CA. M4K 2E7

EMAIL: ac7pji@r.postjobfree.com

Phone: 647-***-****

https://www.linkedin.com/in/ianneimacgal/

SKILLS SUMMARY

Versatile well-rounded successful management professional and sales with over 10 years experiences and an expertise providing proficient quality customer service through effective use of organizational, interpersonal and managerial skills, sales, and product knowledge, administration and operations in order to ensure the efficient operation of company. These qualities are natural and self-learnt and is proven leader and manager of teams and organizations in challenging and complex situations; with strong and background knowledge of sustainability issues. A skilled negotiator and diplomatic communicator. An innovative thinker and intuitive, creativity to develop and deliver practical and out of the box solutions; and these are transferable skills that will be offered:

Judgment and Decision Making

Detailed and Result Oriented

Entrepreneurial Mindset

Business Administration

Technology Savvy

Listening

Negotiating and Persuasion

Budget/Purchasing /Inventory

Strategy Development and Implementation

Costumer Relation / Retention

Relationship Management

Excellent Interpersonal

Strong Business Acumen

Good Sense of Humor

Enterprise

Sales Management/ business Development

Operation Management

KPI / POS

Business work ethics

Problem solving

Analytical/ logical thinker

Management

EXPERIENCE

General Manager/ Entrepreneur

VGM Marmac Gen. Mdse. (B2B Manufacturing and Custom-made supplier)

oEnsured overall delivery and quality of the unit's offerings to customers

oEffective management of production, pricing, sales, and distribution of products.

oNegotiated with the Executive and Senior Management, clients and various stakeholders often with competing and conflicting goals, objectives and priorities.

oDeveloped a comprehensive sales and operations capacity planning model for assigned BU

oManaged multiple projects with the budget of up to 1M US$/ per project and cost –estimating cost involved.

oPrioritized timely analysis of product profitability

oConceptualized and implemented sales and marketing strategies geared towards achievement of targets.

oExpert in market trends and successful analysis of product profitability.

oConstant procurement and successful price negotiation for effective production planning.

oEnsured implementation of strategies and tactics for the procurement of goods and services are effective and efficient.

oProvided pre/post customer service to ensure long-term business relationships.

oProvided coaching and mentoring to all sales staff, maintained exceptional standards of customer service.

oEstablished production and quality control standards developed budget and cost controls and obtained data regarding types, quantities, specifications and delivery dates of products ordered.

oIncreased ROI (Return on Investment) of average 26% per project (minimum 7 projects monthly).

oInitiated, Led Leads and managed the development of detailed scope requirements for category management and strategic sourcing, budgeted resource management, planning and scheduling, monitoring and reported progress on the project Accomplished and alleviated issues and risks; reviewed, prepared and implemented changes requested to the project.

Sales Department Supervisor

SM Hypermarket (. (Private Retail Holding-SM Retail Inc.)

oSupervised and mentored more than 50 and more merchandisers to attain sales assigned sales goals.

oManaged the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorized and controlled vacation and overtime requests. Monitored and evaluated staff performance, approved salary increments and recommended disciplinary action when necessary.

oAnalyzed the sales performance increased sales up to 7% yearly.

oConceptualized an effective brand image through in-shop display and merchandising placement

oActive monitored of the inventory assets that thus increased sales by more than 100% Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

oApplied new staff management techniques to ensure overachievement of the sales goals

oEstablished and implemented a new departmental policies, goals, objectives, and procedures.

oOrganized purchase orders and related documentation from quotations, tenders and proposals

Sales Account Manager/Executive

Car Exchange /Buy and Sell (Self Employed)

oIdentified products and services features to conduct at least 60 successful sales within a year

oBuilt and fostered a network of referrals to create new opportunities for revenue and grew up to $350K-$500K.

oStrengthen an ongoing awareness of new units and services via benchmarking.

Tourism Operations Assistance

Presidential Guesthouse Coconut Palace (Department of Tourism)

oEngaged with top profile public relations meetings for the delegates/ ambassadors/ senators

oOversaw to meet, made introduction and ensured that all arrangement sand requirements are gathered with the function host prior to function. Read and evaluated Banquet event order (BEO) / Banquet Function Plan (FP) in order to gather guest’s requirements, regulated proper set up, buffet, audio visuals, time line.

oApproved purchase orders and related documentation from quotations, tenders and proposals.

oAccommodated banquet sales inquiries and reservations for top clients for events (2 events per day).

Insurance Consultant /broker

Grepalife Assurance Company (Sun Life Grepa financial)

oProvided accurate and appropriate quotes to all qualifying clients.

oFollowed up on all x-dates and mono line lists as per departmental standards.

oDirected all calls in a professional manner and exceeded required scoring on monthly call coaching.

EDUCATION

Bachelor of Science Hotel and Restaurant Management Business

University of Santo Tomas (UST) (4 years)

Strategic Management Course

Open Universities Australia (OUA) online- November 2018

Management for Competitive Edge -

International College of Management Sydney (ICMS) online – October 2018

Certification for Fundamentals of Operations Management

Alison learning Course November 2018

Diploma on Workplace Safety and Health

Advance Learning Academy (MOOC) – September 2018

Mental Health Studies

The Army Medical Department (AMEDD) Center and School (Alison) – May 2018

Hospitality Services Excellence

Hospitality Workers Training Centre, Toronto – October 2014

Toronto Public Health Food Handler

The National Food Safety Training Program - October 20145

CERTIFICATIONS

Google Analytics Beginner Certifications May 2018 – May 2020

Certified Standard First Aid & CPR/AED Level C

CANADIAN RED CROSS

WHMIS – Workplace Hazardous Material Information System

Toronto Public Health Food Handler Certificate -October 2014

ADDITIONAL EXPERIENCES

Part- time Product Brand Ambassador April 2017 Present

Pharmacy Cashier (part – time) 2014

Charles Pharmacy

oResponsible for ordering and maintaining sufficient inventories of over-the- counter medicines.

oOrganized and prioritized a variety of tasks to reduce customer wait time.

oManaged customer service related situations with ease, accuracy and patience

oDirected clients to the appropriate person within the pharmacy.

oReceived and stocks merchandise/supplies.

oKnowledge of running a cash register. POS

oDemonstrated the customers respect at all times buy demonstrating outstanding customer service by becoming familiarized with pharmaceutical language, products, services, and processed claims and re-billing claims to insurance providers and products.

Kitchen Staff (part time)

Hawthorne Food and Drinks, Toronto On. June 2015

One King West Hotel

oExecuted all the tasks in the kitchen other than cooking and serving

oresponsible for the hygiene of the kitchen and they have to clean so the kitchen remains clean before the surprise inspections.

o Arranged prep kitchen before the chefs arrives.

oMonitored the required ingredients from the pantry and have to clean and cut the vegetables in advance.



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