IANNE MACGAL
TORONTO, ONTARIO CA. M4K 2E7
EMAIL: ac7pji@r.postjobfree.com
Phone: 647-***-****
https://www.linkedin.com/in/ianneimacgal/
SKILLS SUMMARY
Versatile well-rounded successful management professional and sales with over 10 years experiences and an expertise providing proficient quality customer service through effective use of organizational, interpersonal and managerial skills, sales, and product knowledge, administration and operations in order to ensure the efficient operation of company. These qualities are natural and self-learnt and is proven leader and manager of teams and organizations in challenging and complex situations; with strong and background knowledge of sustainability issues. A skilled negotiator and diplomatic communicator. An innovative thinker and intuitive, creativity to develop and deliver practical and out of the box solutions; and these are transferable skills that will be offered:
Judgment and Decision Making
Detailed and Result Oriented
Entrepreneurial Mindset
Business Administration
Technology Savvy
Listening
Negotiating and Persuasion
Budget/Purchasing /Inventory
Strategy Development and Implementation
Costumer Relation / Retention
Relationship Management
Excellent Interpersonal
Strong Business Acumen
Good Sense of Humor
Enterprise
Sales Management/ business Development
Operation Management
KPI / POS
Business work ethics
Problem solving
Analytical/ logical thinker
Management
EXPERIENCE
General Manager/ Entrepreneur
VGM Marmac Gen. Mdse. (B2B Manufacturing and Custom-made supplier)
oEnsured overall delivery and quality of the unit's offerings to customers
oEffective management of production, pricing, sales, and distribution of products.
oNegotiated with the Executive and Senior Management, clients and various stakeholders often with competing and conflicting goals, objectives and priorities.
oDeveloped a comprehensive sales and operations capacity planning model for assigned BU
oManaged multiple projects with the budget of up to 1M US$/ per project and cost –estimating cost involved.
oPrioritized timely analysis of product profitability
oConceptualized and implemented sales and marketing strategies geared towards achievement of targets.
oExpert in market trends and successful analysis of product profitability.
oConstant procurement and successful price negotiation for effective production planning.
oEnsured implementation of strategies and tactics for the procurement of goods and services are effective and efficient.
oProvided pre/post customer service to ensure long-term business relationships.
oProvided coaching and mentoring to all sales staff, maintained exceptional standards of customer service.
oEstablished production and quality control standards developed budget and cost controls and obtained data regarding types, quantities, specifications and delivery dates of products ordered.
oIncreased ROI (Return on Investment) of average 26% per project (minimum 7 projects monthly).
oInitiated, Led Leads and managed the development of detailed scope requirements for category management and strategic sourcing, budgeted resource management, planning and scheduling, monitoring and reported progress on the project Accomplished and alleviated issues and risks; reviewed, prepared and implemented changes requested to the project.
Sales Department Supervisor
SM Hypermarket (. (Private Retail Holding-SM Retail Inc.)
oSupervised and mentored more than 50 and more merchandisers to attain sales assigned sales goals.
oManaged the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorized and controlled vacation and overtime requests. Monitored and evaluated staff performance, approved salary increments and recommended disciplinary action when necessary.
oAnalyzed the sales performance increased sales up to 7% yearly.
oConceptualized an effective brand image through in-shop display and merchandising placement
oActive monitored of the inventory assets that thus increased sales by more than 100% Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
oApplied new staff management techniques to ensure overachievement of the sales goals
oEstablished and implemented a new departmental policies, goals, objectives, and procedures.
oOrganized purchase orders and related documentation from quotations, tenders and proposals
Sales Account Manager/Executive
Car Exchange /Buy and Sell (Self Employed)
oIdentified products and services features to conduct at least 60 successful sales within a year
oBuilt and fostered a network of referrals to create new opportunities for revenue and grew up to $350K-$500K.
oStrengthen an ongoing awareness of new units and services via benchmarking.
Tourism Operations Assistance
Presidential Guesthouse Coconut Palace (Department of Tourism)
oEngaged with top profile public relations meetings for the delegates/ ambassadors/ senators
oOversaw to meet, made introduction and ensured that all arrangement sand requirements are gathered with the function host prior to function. Read and evaluated Banquet event order (BEO) / Banquet Function Plan (FP) in order to gather guest’s requirements, regulated proper set up, buffet, audio visuals, time line.
oApproved purchase orders and related documentation from quotations, tenders and proposals.
oAccommodated banquet sales inquiries and reservations for top clients for events (2 events per day).
Insurance Consultant /broker
Grepalife Assurance Company (Sun Life Grepa financial)
oProvided accurate and appropriate quotes to all qualifying clients.
oFollowed up on all x-dates and mono line lists as per departmental standards.
oDirected all calls in a professional manner and exceeded required scoring on monthly call coaching.
EDUCATION
Bachelor of Science Hotel and Restaurant Management Business
University of Santo Tomas (UST) (4 years)
Strategic Management Course
Open Universities Australia (OUA) online- November 2018
Management for Competitive Edge -
International College of Management Sydney (ICMS) online – October 2018
Certification for Fundamentals of Operations Management
Alison learning Course November 2018
Diploma on Workplace Safety and Health
Advance Learning Academy (MOOC) – September 2018
Mental Health Studies
The Army Medical Department (AMEDD) Center and School (Alison) – May 2018
Hospitality Services Excellence
Hospitality Workers Training Centre, Toronto – October 2014
Toronto Public Health Food Handler
The National Food Safety Training Program - October 20145
CERTIFICATIONS
Google Analytics Beginner Certifications May 2018 – May 2020
Certified Standard First Aid & CPR/AED Level C
CANADIAN RED CROSS
WHMIS – Workplace Hazardous Material Information System
Toronto Public Health Food Handler Certificate -October 2014
ADDITIONAL EXPERIENCES
Part- time Product Brand Ambassador April 2017 Present
Pharmacy Cashier (part – time) 2014
Charles Pharmacy
oResponsible for ordering and maintaining sufficient inventories of over-the- counter medicines.
oOrganized and prioritized a variety of tasks to reduce customer wait time.
oManaged customer service related situations with ease, accuracy and patience
oDirected clients to the appropriate person within the pharmacy.
oReceived and stocks merchandise/supplies.
oKnowledge of running a cash register. POS
oDemonstrated the customers respect at all times buy demonstrating outstanding customer service by becoming familiarized with pharmaceutical language, products, services, and processed claims and re-billing claims to insurance providers and products.
Kitchen Staff (part time)
Hawthorne Food and Drinks, Toronto On. June 2015
One King West Hotel
oExecuted all the tasks in the kitchen other than cooking and serving
oresponsible for the hygiene of the kitchen and they have to clean so the kitchen remains clean before the surprise inspections.
o Arranged prep kitchen before the chefs arrives.
oMonitored the required ingredients from the pantry and have to clean and cut the vegetables in advance.