Product Management – Solutions Architect - Project Management
Test Plan Design
Strategic Planning & Analysis
A highly skilled, analytical, and highly adaptable technical professional with extensive experience developing, deploying and evaluating systems and solutions to improving quality and efficiency.
Experienced in aligning end-users’ needs with long-term resolutions to complex IT challenges in compliance with company goals and objectives.
An expert project manager with notable expertise in requirements gathering, allocating resources, developing project schedules, and ensuring on time completion of all project tasks.
Accomplished communicator, leader, and mentor, skilled in building and strengthening business relationships, guiding cross-functional project and business teams, and providing techniques on employing industry best practices to increase productivity.
Adept in product management including developing Go-to-Market strategies, collaborating with digital marketing teams to develop intricate campaigns for various promotions, and monitoring production to identify possible areas of improvement to maximize revenues.
Singlehandedly managed, developed, implemented, and configured the IT infrastructure across company locations in four cities (Cupertino, San Francisco, Seattle, and New York).
Spearheaded the launch of the BlueKai Partner tool currently utilized by more than 10K customers, attributed to over $200K in new monthly revenue, reduced new support requests by 35%, and reduced churn by 60%.
Integral contributor in developing the Go-to-Market plans for a Facebook Ads retargeting campaign encouraging customers to upgrade from monthly annual plans, securing $300K revenue in the first month.
DIRECTOR OF INFORMATION TECHNOLOGY May 2017-Present
Frontier Communities Rancho Cucamonga, CA
Oversee IT operations and collaborated with other department managers to support IT infrastructure and information assets through effective strategic planning, development, and implementation of all IT functions. Manage relationships between vendors, suppliers, and service providers, negotiating contracts for telecommunications and IT related products and services, while adhering to department budgets and procurement regulations for technology equipment. Implement a new VoIP platform (Verizon One Talk) for more than 100 users to enhance services and interoffice communications. Consult with each business unit manager to discuss pain points, process improvement opportunities, and to implement systems to enhance productivity. Migrate company email infrastructure for an on-premise instance, to Office 365, improving email services, and production capacity.
Instituted a more robust and effective ticketing system, enhancing user experience and decreasing overall resolution time.
Successfully designed, planned, and implemented Cisco Meraki Networking infrastructure, and provided ongoing support to ensure system functionality and availability.
Integrated changes and updates to IT functions accounting for $100K savings in operating costs within the first 6 month employment.
Project manager for new office building 50,000 sf. building (Budget, Low Voltage cabling, Server Relocation, Wiring Schematics, Courtyard design, Electrical Panel Schedule Planning, Move coordinator)
TECHNOLOGY INTERGRATIONS DIRECTOR Sep 2015 - May 2017
International Gaming Technology Las Vegas, NV
Operated as technical liaison for the CEO and other executive level management, and primary point of contact for VIP projects including technical rollouts, hardware and software upgrades, and office moves. Analyzed all open VIP issues and monitored progress to ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreement (OLA). Recommended new technologies to benefit the company including system management and training.
Lead Enterprise Technology Portfolio, implementing the On-Prem Mobile solution for casino geographic applications. The process was completed within 7 months versus the projected 11 months.
Project Management: Initiate, plan and execute deployment of backend systems for casino slot, skilled, and table games integration of Bluetooth beacon on-premise player retargeting and alerts
DIRECTOR OF IT / SOLUTIONS ARCHITECT. May2011 - Sep 2015
Oracle Corp. BlueKai Cupertino, CA
Oversaw IT operations for all locations including San Francisco, New York, Seattle, and Cupertino. Developed and implemented policies, procedures, and “How to Guides” to maintain a scalable workflow promoting efficiency and reliability. Designed an OSX Imaging System to improve the onboarding process and enhance system rollout. Supported company expansion by successfully building and deploying the network infrastructure for new offices in New York, Seattle, and San Francisco. Migrated 250 users from a hosted exchange email environment to GSuite with no production impact. Led a cross-functional team of programmers, graphic designers, content developers, and UI designers.
Utilized APIs, client-side data exchange mechanisms, and server-to-server feeds by designing and implementing new integrations and processes to transfer data between the DMP and other digital media platforms.
Lead the integration and deployment of a unifying governance standard encompassing applicable elements of integrating our Bluekai DMP with LifeSci Advisors. Ensured that data standards met the HIPAA requirements for EHPI.
Increased Digital-Platform Demos to customers by 60%, after designing and deploying a Private Cloud lab/demo for partners. Utilized in pre-sales and onboarding operations.
Created and implement Standard Operating Procedures (SOPs) for onboarding new customers to the BlueKai platform. Provided step-by-step instructions for each team to ensure a smooth transition and integration.
SR. IT TECHNICAL ANALYST Feb 2010 - May 2011
Baynote Inc. San Jose, CA
Developed the company’s intranet from the ground up using Apache, PHP, and WordPress; provided ongoing support to ensure functionality and system availability. Maintained and process all Active Directory requests, including access requests, troubleshooting login issues and password resets; handled all WSUS and virus protection checks to ensure systems contained all patches and scheduled updates. Managed all help desk tickets, assigned issues to help desk staff, monitored resolutions for outstanding issues, and provided status to keep users abreast of proposed resolutions. Rendered ongoing support for network and desktop hardware, software, servers, and applications.
Developed and implemented procedures to successfully integrate Mac OS computers into the existing Windows environment, granting engineers access to Mac’s full suite of products to increase productivity and efficiency.
Oversaw cinematography and post production of marketing/training videos to increase product knowledge and exposure.
SENIOR TECHNICIAL MANAGER Jan 2009 – Nov 2010
Global Foundries San Jose, CA
Provided management oversight for special projects, operating within predetermined budgets and schedules. Collaborated with senior management to develop technology plans based on research results. Supported Executive Administrators of the CEO and CFO with all technology-based requests, ensuring minimal downtime for system repairs and bug fixes. Resolved all Windows-related issues including PC software and internet failures.
Managed all hardware and software deployments for new employees including desktops, laptops, account creation, and mobile devices.
Configured all VOIP and Video Conference Systems (Cisco Systems), ensuring connectivity for executive and departmental meetings and conference calls, as well as daily activities.
Networking / Protocols:
Cisco Telepresence, Google Hangouts, Bluejeans, Highfive, Meraki, Juniper, Cisco switch and router configuration, Shortel, Polycom, Avaya, Verizon OneTalk VOIP systems, Microsoft Active Directory, Azure AD, Veem Backup Systems, Centrify Server Suite,RDP
Operating Systems / Software:
VMware, VMware Fusion, Apple iOS, Android OS, Linux Redhat, CentOs, Ubuntu, Microsoft WSUS (Windows Server Update Service), Nagios, Microsoft Windows, Microsoft Exchange Server,
Business Processes / Applications:
Digital Marketing, Google Analytics, Google AdWords, SEO, GSuite, Google Apps Suite, Social Media Marketing, Atlassian Confluence, Netsuite, Citrix, jira Configuration & Administration, Salesforce Administration
Oracle SQL, MySQL, JDEs
Google Analytics Certification Google AdWords Certification
Social Media Marketing (SoMe) Certification AWS Certified Solutions Architect
Certified Healthcare Technology Professional (CHTP)