Bobby Barritt – IT Technologist
Provide client connectivity support and client application support for all digital devices
Evaluate usage patterns and incorporates customer feedback into recommendations
Oversee the help desk activities to ensure compliance with proper procedures
Extensive expertise in Apple Mac and Windows Desktop Procurement and Client & Backend Support
Technically sophisticated knowledge in Windows Server support, asset control, and disaster recovery, and has proven experience installing, maintaining, repairing and troubleshooting desktop and portable hardware and software and supporting internal multi-subnet and multi-platform network
Professional knowledge and experience in a high-performance help desk or call center
Demonstrate Business critical support for Client Customer Service Support Center
Successful support of Highly Critical Manufacturer and Customer Service support
Demonstrate a high level of responsibility to Achieve business results
CURRENT EMPLOYMENT:
Abbott Laboratories - Tier II/III Apr 16-Current
Sr. Desktop Administrator
Solely responsible for Weekly Tape back-ups and troubleshooting backup devices
Backup and Migrate Client Data from Windows 7 to Windows 10 OS
Use different methods in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
Installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems
Replace Backend hardware such as Servers, and Switches in Server Room, IDF, and MDF
Troubleshoot and Patch All Avaya IP phones
Enterprise LAN and WAN setups, tracing and troubleshooting
Administration of Windows O/S and basic Mac O/S support
Extensive practice of TCP/IP networking, DNS, DHCP, VPN, and RDP
Troubleshoot and resolve Client VPN Connections
Backup for Legal FTK purposes and procedures
Sole critical contact for Customer Service, Production and Distribution Center for all Local IT issues
Knowledge and experience of supporting MAC devices, iPhone and tablets
Contactable after hours for emergency questions and On-call escalation and emergencies
VIP support, including any home and remote location support
Troubleshoot and Engineer critical workarounds when no solution provided by Enterprise
Provide testing for all other engineering departments
Adhere to ticket count per day and resolve incidents in a timely fashion
Interim Work:
SmartSource, Inc., Southern CA - Tier II Feb 15-Apr 16
Hardware/Software Refresh Tech
Back up and transfer user profiles and data in Windows 7 environment
Use different methods of transferring data from old to new PCs
Multi-task to perform multiple profile captures and transfers
Provide end user setup and support after the migration of user data and profiles to new machines
Troubleshoot end user issues with connecting to network printers, reconnecting Outlook PSTs, reconnecting to network share drives, etc.
Professional Experience:
KIA Motor America / Wintech Agency, Irvine, CA – Tier II Jan 13-Jan 15
Desk Support Analyst
Accurately document instances of hardware failures, repairs, installations, and removal utilizing ITSM
Maintain up-to-date knowledge of hardware and software specifications with Windows 7 and Mac OSX
Work with end users to identify and resolve issues with computer hardware and software
Liaison with, and provide training and support to, end users and staff on computer operation and other issues
Provide technical remote support utilizing MS Lync, Go to Assist, and Dameware
Citrix Troubleshooting and Client Support
Troubleshoot and resolve technical issues with Network printers and other office peripherals
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, connected peripheral devices, and supported mobile devices
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software products
Perform on-site analysis, diagnosis, and resolution of complex computer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Receive and respond to incoming calls, pages, and/or e-mails regarding computer and/or hardware problems
Accurately collect and report inventory of all monitors, computers, printers, scanners, and other peripheral equipment utilizing SAP asset management
Monitor and test computer performance and provide computer performance statistics and reports
Construct, install, and test customized configurations based on various platforms and operating systems.
Veterans Administration / IntraTek, Long Beach, CA – Tier I/II Oct 11-Jan 13
Help Desk Support / Call Center
Provide technical Help Desk and Remote support for nationwide users in a fast paced call center environment
Provide technical executive support for Doctor’s and VP’s
Troubleshoot and resolve technical issues with Windows XP/7 and Mac OSX
Troubleshoot and resolve technical issues with MS Office/Outlook
Provide Active Directory Administration which included adding/deleting users and password resets
Provide technical remote support utilizing MS Communicator and XP NetMeeting
Troubleshoot and resolve technical issues with Network printers and other office peripherals
Troubleshoot and support Blackberry hand held devices
Utilize Remedy ticketing system to manage trouble ticket queue
Diagnose and resolve technical hardware and software issues
Research questions using available information resources and advise user on appropriate action
Follow standard help desk procedures and log all help desk interactions Redirect problems to appropriate resource
Working knowledge of fundamental operations of relevant software, hardware and other equipment and call tracking applications
Identify and escalate situations requiring urgent attention
SmartSource, Inc., Southern CA - Tier I/II Aug 10-Apr 11
POS Support / Computer Contractor
Provide technical POS field support for a variety of users in different offices throughout southern California
Implement all new systems roll out
Troubleshoot and resolve technical issues with Windows XP
Troubleshoot and resolve technical issues with Network printers and other office peripherals
Demonstrate ability to troubleshoot and create hardware logs and fixes
Configure devices and software applications following established procedures
Responsible for mission-critical and sensitive data
Ensure completion of projects
PBX to VoIP upgrades and roll-outs
Perform cable drops
Manage the move and installation of IT equipment to assure the coordination of IT support and customer services
Head systems roll-out for major retail stores
Adhere to strict guidelines and procedures
Intercommunications, Inc., Newport Beach, CA – Tier I/II/III Aug 08-Mar 09
Sr. Desktop Support Analyst
Provide technical Desktop Support for internal users in a fast paced customer service driven environment
Provide technical executive support for VP’s
Troubleshoot and resolve technical issues with Windows XP/7
Troubleshoot and resolve technical issues with Mac OSX
Provide Active Directory Administration which included adding/deleting users and password resets
Troubleshoot and resolve technical issues with MS Office and Outlook
Troubleshoot and resolve technical issues with Network printers and other office peripherals
Troubleshoot and support Blackberry and iPhone hand held devices
Maintain and support Windows 2003 servers
Review project plans to plan and coordinate project activity
Manage backup, security and user help systems. Interpreted organizational goals, policies, and procedures
Develop computer information resources, provided for data security and control, strategic computing and disaster recovery
Consult with users, management, vendors and technicians to assess computing needs and system requirements
Stay abreast of advances in technology
Practice Multi-level OS and VMware support
Troubleshoot client hardware and software
As the head of the IT Department, take charge and keep all desktops, servers, printers, orders, training, builds and updates
Specialize in total support, recommendations, implementations and training of all Art and Design Department's critical color, web documents and decisions
Technical Skills:
Multi-platform Tech Support of Mac/Windows/Linux
Network Connectivity / Analysis
Avaya and Cisco VoIP and PBX
Help Desk / Call Center / VIP Support
MS Office Windows Mac and Linux
HTML
ITSM Ticket Systems
MS Active Directory
Anti-virus, Mal-ware, Ad-ware of Symantec/McAfee/TrendMicro
Remote/Troubleshooting
MS Exchange
Soft Skills:
Intuition
Communication
Empathy for the End User
Solutions Minded
Team Player
Training and Certifications:
Currently studying ITIL for Project Management
Computer Education Institute (C.E.I.), Anaheim, CA, 2002
Vocational/Certification - Networking NT Server 4 * Microsoft TCP/IP * PC Repair Technician * Novell
New Horizons Computer Learning Center, Anaheim, CA, 2010
Vocational/Certification - Specialized focus in MS 2003 Server administration and implementation
Network+ COMP0019085739; A+ Core C3ADTT4064
Education
California State University, Fullerton, Fullerton, CA, 1995
B.A., Communications Advertising
Specialized in Advertising, Marketing, Digital Graphics Design
Military
US Coast Guard
Humanitarian Service Medal Recipient – This award signifies selflessness and the desire to help other human beings in times of great strife, terror, and chaos.