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Customer Service Sales

Norfolk, VA
November 15, 2018

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**** ********* ***** • Williamsburg, VA 23185 • Cell 804-***-**** •


I have the ability to manage and execute multiple projects with adherence to schedule, cost and quality objectives, I am an effective troubleshooter, problem-solver and hands-on learner, efficient planner, scheduler and coordinator with many years of past and present experience.

Proactively pursue cost reduction and process improvement opportunities

Decisive thinker with insightful problem solving skills.

Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of upper-level executives, staff, outside contractors and customers.

Constantly thrives in the face of significant challenges and increasing responsibilities.

Continuous commitment to learning and self-development.

Impeccable integrity and work ethic.


Cost Reduction Scheduling Customer Service Multi-tasking

Quality Assurance Training/Development Team Motivation

Presentations Report Generation Special Reports Process Improvement


U.S. Facilities Inc-Contracted by VDOT 08/17-11/18

MMBT Tunnel Maintenance

Planner Scheduler: Attain a thorough and detailed knowledge of maintenance service contract specifications to include scope of work, procurement guidelines and security requirements.

Attain a thorough and detailed knowledge of critical tunnel life safety systems and associated equipment to include power distribution, ventilation, fire alarm and fire suppression.

Solicit competitive proposals from vendors to complete maintenance tasks to include general contract work, plumbing, HVAC, mechanical work, electrical work and work on custom tunnel ventilation systems associated with the Hampton Roads Harbor Tunnel facilities.

Secure approvals and set up procurement according to state accounting requirements and district standards.

Coordinate schedule for vendors with consideration to on-site maintenance staff availability and traffic management with minimal disruption of tunnel operations and critical system availability.

Receive, review and process reports and verification of receipt of goods and services prior to receipt of invoice.

Request of additional corrective work orders in response to issues reported by vendors.

Submission of proper contract documentation and accounting codes to business office for payment of invoice.

Composition of detailed paper and electronic maintenance records in CMMS.

Tindall Corp 03/16-03/17

Design and manufacturing of precast concrete

Production Planner: Planning and preparing production and erection construction schedules for manufacturing and erection of industrial or commercial concrete products by performing the following task- tasks

Develop master schedule to establish sequence and lead time of each operation to meet shipping and erection dates

Assemble pours from available shop cards in a production friendly format, maximizing efficiencies and revenue generation based on several key factors, form availability, reuse of materials, labor requirements, bed lengths and placement of specific pieces within the bed. Essentially maximize efficiency and revenue while reducing materials and labor.

Revise and manage schedule according to work order specifications, priorities and availability of things such as material or manpower

Communicate with department supervisors, project managers and consultants about the progress, changes and other

Update and maintain job status report with project backlog, production percentage complete and production start date.

Run revenue projections weekly and monthly

Knowledge and use of erection construction drawings for scheduling purposes

Carter Machinery 07/14-03/16

School bus sales division

On Highway Sales Coordinator: Coordinate the execution of the on highway sales process from start to finish.

The process starts with ordering buses, paying invoices and setting up equipment in the company’s data system.

Coordinate with DMV on titling, tagging and other administrative paper work needed such as buyer’s orders, bill of sales and delivery records.

Coordinate with vendors to schedule up-fittings needed; shops to get service work done such as pre delivery inspections and state inspections. Examines all work orders to ensure proper allocation of cost maximizing gross profits.

Works closely with a sales team to schedule deliveries of equipment to the customer, lining up drivers and scheduling efficient routs to minimize cost, handling the entire state of Virginia’s Blue Bird bus sales territory, coordination is done from 4 service locations (Ashland, Williamsburg, Fredericksburg & Roanoke) for deliveries with 27 locations in the works for service in the future.

Support final delivery of equipment ensuring the customer is happy and the proper paper work is taken care of and signed, at this point the coordinator is responsible for billing the customer, filing for warranty and closing out the deal.

Conduct research to minimize cost, finding new vendors, working with delivery companies to standardize cost, changing and implementing new procedures to increase proficiency.

James River Air 03/09-05/14

HVAC Residential Service

Dispatch Supervisor Started as an inside sales representative, moved to contract administrator, then client service representative, then to client service manager, then to dispatch supervisor.

Managed 43 technicians, maintain and manage the routing and constant placement of service, maintenance and repair calls. On average we ran 90 calls per day to 200 calls in our busy seasons.

Manage communication between the technicians and our warehouse to ensure timely delivery of parts and/or supplies, as well as managing communication between technicians and the client service group to ensure proper understanding of calls being run.

Manage hours for the technicians, to avoid overtime by making judgment calls to pull work for the day or deciding when some tech’s have pulled enough over time and letting them go home for the day when needed to control cost. A strong understanding of each technicians skill set and capabilities to ensure proper call placement, a highly strong understanding of zones to manage fuel and time to ensure efficiency and keeping cost under control. Making sure all time windows and special request are met to ensure happy client relation; in direct communication with the owner of the company, office managers, operations manager and general manager to handle special situations. Handled all request and needs of technicians thru out the day, from call history to sending assistance, to setting up return calls.

Hix Heating & Air Conditioning Inc. 11/07-02/09

HVAC service

Office manager: Managed 6-10 technicians; responsibilities included but not limited to clocking technicians in and out, closing tickets, scheduling service calls, dispatching calls, tracking technicians earnings and productivity as well as day to day customer relations

Managed office staff; responsibilities included calculating payroll, supervising subordinates, tracking employee performance, preparing daily deposits, following up with prospective customers, as well as many other managerial responsibilities.


Associate of Occupational Science Degree in Computer Network Management, 2007, Beta Tech Career College, Richmond, VA-Graduating GPA 3.79

Related Courses and Skill

Application Software:

Microsoft Office

PC Hardware Support Skills

Advanced Computer Hardware

Oral Communications

Implementing Windows Operating System


Analytical Dependable Determined Loyal

Self-Motivate Detail Oriented Efficient

Problem Solver Team Player Time Management Leadership & Training

Energetic passionate positive fast learning self-motivated hard worker loyal bachelor’s degree college training sales reporting compliance strategy research analytical policies budget finances customer service documentation accounting engagement database analytics distribution testing vendors contracts scheduling correspondence

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