.Directing a myriad of different professionals in highly complex industries.
.Heavy client interaction, consulting, fiscal management, and education experience.
+.Managing multiple priorities in a diverse workplace.
.Advanced skills in patient/client troubleshooting/problem solving.
.Highly successful marketing and PR history in several distinct business areas.
.Over 25 years of extensive customer service and 14 years of case management.
-Advatar, Provide, MedForce, 1st In-1st Out Inventory, Peachtree, Advocare, Chronos, icims, software.
Health Care Administrator/Consultant
Bowser Avenue Health Care
Hunt’s Health Care
Lakeland Nursing Center
*hold current license in health care administration
Bluffton, IN 46714
Began at this Medicaid Waiver service provider to the DD and disabled popu-
lations. Work with case managers, hourly staff, and service providers in authoring
goals, objectives, ISP’s, monthly/quarterly/annual reports, CST’s, risk plans, and
other training programs for clients. Also supervise all medical, medication,
mental health, housing, budgeting, employment, and benefits coordination for
RICEP, Inc. HR Consulting and Marketing Firm
January, 2015 - December, 2016 and also September, 2009 - October, 2010
Fort Wayne, IN 46845 Previously served in this firm in Recruiting and marketing. Consult clients on employment search, resume writing, job networking, employer research. However now performing consulting in standard
operating procedures, policies, and employment handbooks. Also train individuals
in networking, interviewing, and resume building. MS Office and data entry also.
Mental Health Case Management
The BOWEN CENTER Community Mental Health Center
November, 2012 – January, 2015
Fort Wayne, IN 46808
Case coordinate for behavioral, mental health therapies, health care/medication,
benefits coordination, regulatory adherence, environmental safety, and housing.
Responsible for state and federal daily and monthly reporting and regulatory
Patient Service Technician
ROTECH Medical Equipment (DME) Provider
October, 2011-November, 2012
Fort Wayne, IN 46804
Responsible for managing routes, 02/respiratory/DME product set-up and patient
consultation, assure qualifying diagnoses on on-call situations, inventory control,
diagnostic/repair of equipment, ancillary marketing of services, DOT adherence, assure proper sanitation, storage, and documentation of equipment and supplies, and authoring pertinent delivery and set-up documentation and reporting.
Formerly 718 Broadway, New Haven, IN
September 2010 –November 2011
email@example.com ; 260-***-****
Consult clients on employment search, resume writing, job networking, employer
research. Also assisted in writing employee handbooks and standard operating
procedures, and provided other working forms for clients. Also served concur-
rently with Advanced Healthcare DME, assisting with problem Medicaid and
third party billings.
INDIANA PROFESSIONAL MANAGEMENT GROUP
June 2009 – September, 2010.
Attn: Jeremy Toschlog e-mail: firstname.lastname@example.org
3483 Forest Fields Dr Nashville, IN 47448, Ph. 812-***-****
-Analyze patient’s health, mental health, and environmental status,
and recommend needed provider services and cost of services.
Perform reporting utilized by health care, mental health, and governmental
providers to procure needed provider services and benefits.
Residential Manager/Case Management and Evaluation Specialist
EASTER SEALS/ARC of NORTHEAST INDIANA
November 1998 – June 2009
Attn: Sharon Andersen Ph. #260-***-****
-Directed entire workforce in residential care center for MR/DD/Mentally ill
facility. Performed recruitment, evaluation, training, education, budget set-
-Designed objectives for both staff service and client learning centers.
-Supervised medical care, psycho-social needs, independent living training,
computer, math, language, and other training needs of a large variety of clients.
Medical and mental health coordinator; and benefits coordinator for clients.
Director of Operations/Client Consultant
EXPRESS MEDICAL New Haven, IN No longer operating.
July 1996 – October 1998
Attn: James Jenkins Ph. 260-***-****
-Improved client relations with sound problem solving/customer service skills.
-Consulted patients on possible Medicare/Medicaid billing coverage options.
-Marketing/PR, budgeting, fiscal reporting, and client consulting services.
-Increased client base and revenue by 12%.
MEDCOR, INC., Formerly at 201 N. Main St., Auburn, IN
March 1994 – July 1996
-Streamlined variable operational expenses.
-Developed the firm’s fiscal, purchasing, and inventory reporting systems.
-Despite smaller size, attained numerous health facility and agency contracts.
-Increased sales to health facilities on big ticket-high margin items.
Other Pertinent Positions
Health Care Administrator/Consultant THE RESIDENTIAL. Butler, IN
Health Care Administrator SHIVE NURSING CENTERS, Angola, IN
Consultant Administrator BOWSER AVENUE, Fort Wayne, IN
-At each of these positions: Responsible for up to 67 employees in seven
departments and eight professions.
Responsible for all recruiting, evaluations, training, personnel
regulatory adherence and workflow design.
Responsible for all marketing, advertising, and community participation.
Responsible for nearly all budget forecasting/monitoring, and for facility
accounting, Medicaid/Medicare/3rd party billing.
Responsible for much of the legal and regulatory adherence and compliance
with up to 1,300 pages of pertinent regulations.
Director Covenant Transport Company formerly in Ft. Wayne, IN
-Increased revenues and reduced variable expenses by similar 15% amounts.
-Improved firm’s image into a viable provider of medical and public transport.
-Organized firm’s operational procedures to improve workflow and bring back
firm previously in Chapter 11 status when I first began my tenure.
NATIONAL UNIVERSITY Associate of Science Degree November, 2014
Major – Golf Club and Resort Administration
Coursework included Administration and Planning, Financial Reporting
And Accounting, Personnel Administration, Merchandising, Marketing and
Public Relations Techniques, Golf Swing Instruction, Inventory Control and
Purchasing, and Turf Management.
INDIANA UNIVERSITY Associate of Science Degree Prior to 2000
Major - Operations Management
Coursework included studies such as labor law, commercial law, human
resource administration, marketing, purchasing, and accounting concentrations.
PURDUE UNIVERSITY Bachelor of Science Degree Prior to 2000
Major - Supervision
Coursework included studies such as problem solving, labor law, human resource
regulatory adherence, computer programming, concentrations in mental health,
Marketing, purchasing, and master’s study in staff training/development, and organizational development.
** I also have over 620 continuing education units in health care administration,
Financial management, Medicaid/Medicare/3rd Party billing, strategic marketing
and PR management, nursing and patient care management, and medical equip-
ment diagnostics, repair, and user information.
*** Also previously licensed in Real Estate and certified in Business Brokerage to eval-
uate companies financial stability and salability.