(617) – 669 - 7706
SUMMARY: An effective Program/Project Manager with 18+ years experience utilizing various Project
Delivery Processes (Waterfall, Agile, SCRUM ) who successfully transitions and brings to fruition projects
within a number of industries including Telecommunications, Healthcare, Insurance, Banking, Finance,
PMI–PMP / (PMBOK - 3rd Edition ) COURSE WORK:
Project Integration Management Project Scope Management
Project Time Management Project Cost Management
Project Quality Management Project Human Resource Management
Project Communications Management Project Risk Management
Project Procurement Management
PROJECT DELIVERY ENVIRONMENTS: Depending upon the customer’s requirements and existing architecture have utilized various SDLC / PMI – based Project Delivery Methodologies centering upon Waterfall, Agile or Scrum as required.
Project Management or Planning Tools include: Lakeside Systrack, MS Project 2000, MS Project 2005, MS Project 2007, MS Project 2010, MS Project 2013, JIRA, Oracle, MS Office Suite including: Excel, Word, Visio, SharePoint, Accelerate, & PowerPoint. Certified ISO 27001
Assigned as Program / Project Manager in various industries including:
Banking / Finance: Healthcare:
Sungard Recovery Systems Gambro Health / DaVita
Bank of America Great West Life
Citadel Investment Group Catholic Health Initiative
MBNA Bank Blue Cross / Blue Shield of Colorado
Goldman-Sachs Kaiser Permanente
Western Union Beth Israel Deaconess Medical Center
Cantor-Fitzgerald CNA Insurance
HBOS Mass General Hospital
Retail: Telecommunications: Government:
Wal-Mart AT&T US State Department
Pfizer Pharmaceuticals Quest Social Security Administration
CVS Pharmacy Virgin Media Air Combat Command Center (Lackland AFB)
Sears DirecTV Naval Warfare Center (San Diego)
ASOS, Ltd. MCI Swedish Ministry
Additional Project Management responsibilities:
Provided budget analysis and projection including risk assessment for each project.
Determined strategic planning of in-house resources and on-site personnel.
Initiated modification of legacy software as necessary to resolve on-site interface issues
Implemented and oversaw custom Software Development Lifecycle (SDLC) when necessary utilizing established SDLC protocols including Waterfall, Agile, or other methodologies as required.
Ensured accuracy of software development sub-routines and algorithms.
Performed QA of front-end software to confirm all specifications are met.
Communicated and implemented solutions to resolve software/hardware/firmware/GUI integration issues to appropriate departments and personnel.
Prepared and delivered project status/progress reports to executive management & stakeholders.
Selected subcontractors as needed, managed contract negotiations and compliance.
Facilitated and conducted post-implementation assessment of each project.
Mentored and provided guidance to less experienced project managers.
Sabbatical May – September 2018
Senior Project Manager
NTT DATA; Boston, MA Dec. 2016 – May 2018
Responsible for overseeing the integration of 38,000 former Dell Services employees applications and certificate transitions from their existing Dell Corporate Server location into the NTT DATA Active Directory and PKI environments. Also responsible for overseeing the design, acquisition, and implementation of a new HSM (High Security Module) PKI environment for the issuance of new Certificates. Utilizing standard SDLC, Agile / Scrum, and Waterfall principles and methodologies this includes creating and maintaining a viable project plan utilizing MS Project; developing budgets and schedules; selecting and on-boarding additional resources; overseeing and directing the activities of all team members; participating in interviewing all legacy Dell Services Non-ERP application owners to discern each apps specific attributes and requirements; collating, tabulating, and evaluation of the results from each app owner’s responses; implementing the acquisition of new hardware to accommodate certificate security requirements, etc.; plus the usual generation and maintenance of project artifacts including status reports, budget updates, RACI charts, etc.
Senior Program Manager
DISH; Englewood, CO Feb – July 2016
Senior Program Manager responsible for the transition and integration of new hardware / software at local and remote sites into the existing infrastructure and system. This included scheduling the installation, configuration, and integration of new equipment with existing hardware and the migration of all current and legacy data from the old to the new machines. Also responsible for managing the expansion and implementation of software enabling integration and communication between multiple sites.
Avid Resources / Mass General Hospital, Boston, MA Oct – Nov 2015
Provided dedicated Project Management for the transition and integration of Mass General Hospital with Cooley-Dickinson Hospital. Responsible for refining project scope and creating a viable project plan prioritizing and coordinating all tasks associated with the transition and integration of all IT-based functions between the facilities. This included servers, telecommunications and voice, medical devices on the network including remote-controlled surgical tools, Active Directory migration, Shared File migration, Domain exchange, mobile devices, etc.
Apex Corp; Boston, MA June – July 2015
Assigned as one of 5 PM’s responsible for overseeing five 5 week sprints as part of the design, development, installation, and implementation of the software underlying the State of Massachusetts HealthCare system. This included developing and updating the project plan, managing all aspects of my sprint’s software requirements as delineated by the state, scheduling and monitoring the code drop, overseeing all system testing both in-house and UAT, and resolution of all software anomalies impacting the functionality of the system such that members of the state healthcare system may enroll, select their benefits, add / delete coverage, determine their premiums, select carriers (BCBS, MassHealth, Tufts, Fallon, and others) etc.
IGATE Corp; Boston, MA September 2014 – January 2015
Responsible for managing and overseeing company-wide upgrade to existing data management system to transition to real-time input of customer’s data for Chubb Insurance. This involved resource identification and assignment, generating, maintaining and updating all project documents including detailed Project Plans with over 850 line items, Risk / Issue Assessment and Mitigation documents, organizing and running weekly status and PMO meetings, presentation to C-level executives, etc.
HMichaelB Consultants, LLC; Denver, CO May 2013 – September 2014
Determined and established metrics for project evaluation, resource utilization, and documentation of internal processes. Reviewed legacy procedures for efficacy, vendor qualification, implementation of operational and administrative activities, property evaluation, and real property sales.
NTT Data / Honda Corp; Columbus, Ohio October 2012 – April 2013
Contract Project Manager assigned to Honda to transition an in-flight project from Waterfall to Agile. Responsibilities included: implementing an iterative methodology, identifying project scope, delineating the remaining phases of the project, RFP generation, vendor selection and evaluation, and all documentation associated with taking the existing project forward through to completion including determining the remaining project schedule, reviewing use-case prioritization, resource identification, utilization, and management, establishing preliminary budget, and vendor negotiations including contract language, T & C's, etc.
HMichaelB Consultants, LLC; Denver, CO January 2012 – October 2012
Identified, quantified, and managed back-office work-flow and internal operational procedures.
Determined and established metrics for overall project scope evaluation, resource utilization, and documentation of internal processes.
Western Union / Experis; Denver, CO October 2011 – January 2012
Responsible for the completion of several in-flight Western Union projects including overseeing the completion of translating Western Union webpages into various languages and managing re-architecture of software behind selection of the back-end resources used for completing on-line money transfer transactions world-wide. Assigned to design plan and oversee the international migration and implementation of evaluative software (Tea-Leaf). Included determining project scope, schedule, resource utilization, generating budget, risk / issue mitigation, identifying 3rd-party vendors, etc.
Wal-Mart Corp / UST-Global; Bentonville, AR October 2010 – February 2011
Project Manager tasked with modifying existing infrastructure of the Wal-Mart Cognos Production Server System, including Server Capacity Upgrade, & Source Code modification. Responsible for generating overall project plans, creating project time-lines, determining resource requirements, (SME identification and allocation both internal & external), budget confirmation and oversight, all documentation, etc.
HMichaelB Consultants, LLC – Denver, CO March 2009 – September 2010
Provide input for quantifying and managing project / program work-flow and internal operational procedures.
Help determine and establish metrics for overall project scope evaluation, resource utilization, and documentation of internal processes. Review legacy procedures for efficacy, vendor qualification, and implementation of operational and administrative activities.
eGain Communication Corporation – Mountain View, CA February 2008 – February 2009
Project Manager for a diverse team of on-site and off-shore resources for transition of traditional call centers, help desks, and web customer service operations into multi-channel customer interaction hubs incorporating self-service selections. Improved customer experience, end-to-end service process efficiencies, and enhanced contact center performance. Clients included ASOS Ltd., HBOS, Virgin Media, CNA Health Insurance, CVS, Vodafone, Swedish Defense Ministry, Peapod, Husky, etc.
Project Management Tasks and Responsibilities included:
Overall selection and coordination of on-site and virtual teams
Planning, implementing, and communicating operational methodologies
Determination of Project Scope including Budget, Project Time-line, Resource Identification and Deployment
Delivery of production solutions to business users.
Assist in pre-sales consulting including budget estimates and overall SOW (Scope of Work)
Multi-task several projects
Manage Software Development Life-Cycle (SDLC)
Senior Project Manager
Eaton Corp. – Lafayette, CO November 2000 – July. 2007
Program / Project Manager responsible for the design, development, installation, and implementation of hardware / software interface solutions for communicating / controlling customer critical systems components utilizing RS-232, RS-422, RS-485, and/or Modbus RTU communication output protocols via TCP-IP. Responsible for QC of all System Integration and GUI linkages. Ensured accuracy of all software development sub-routines and algorithms. Provided critical infrastructure input during the construction-phase of numerous facilities for a variety of clients including Warner Bros. Studios, MBNA Bank, Citadel Investment Group, Pfizer Pharmaceutical, Bank of America, CHI, US State Dept., DaVita, and others. This included, but was not limited to location and size of conduits and chases, access-floor vent locations for optimum server room cooling, distribution of all low-voltage cabling, UPS ( Uninterruptible Power Source) requirements and placement, etc. Also oversaw the US State Department critical systems monitoring project based in Washington, D.C. as well as multi-facility integration projects for Pfizer Pharmaceuticals, TAP Pharmaceuticals, Beth Israel Deaconess Medical Center, Citadel Investment Group, AT&T, Bank of America, and others.
Project Manager of cross-functional teams consisting of engineering, custom software development, and GUI specialists responsible for maintaining overall customer environment sustainability.
Project Manager with hands-on responsibility for design, development, installation, and implementation of software / hardware / GUI interfaces with the various components and equipment that comprise Critical Systems for Data Centers / Data Warehouses, Customer Service Centers, etc.
Managed projects within the HealthCare, Telecommunications, Financial, Pharmaceutical, Retail, and other industries.
Project Manager for numerous clients including AT&T, Qwest, Blue Cross / Blue Shield of Colorado, Visa, Great West Life, Kaiser Permanente, DirecTV, Pfizer Pharmaceuticals, MBNA Bank, Sungard Recovery Systems, U.S. State Department, Bank of America, Mellon Bank, Goldman-Sachs, Time-Warner, MCI, Toronto Stock Exchange, etc.
Projects from $50,000 - $5 Million+
Senior Program / Project Manager tasks and Responsibilities included:
Pre-sales technical support
Project scope review and modification.
Pre-installation site visit and infrastructure analysis for Data Warehouses, Data Centers, etc.
Resource allotment and scheduling.
Oversight of custom design, development, and implementation of software / hardware interface solutions.
QC of Systems Integration and GUI output.
Resolution of software / hardware / firmware / GUI issues by escalation to appropriate department or personnel.
All project status / budgetary reports, presentations, documentation as required.
Oversight, update, and review of all risks, mitigation, etc.
VP / Project Manager- Master Builders, Inc September 1990 – August 2000
Responsible for the acquisition, development, and management of numerous real estate development and / or construction projects including:
• Site selection and acquisition.
• Creation and implementation of various corporate entities as required (LLC’s, LLP’s, etc.).
• Resolution of all zoning and permit requirements.
• Infrastructure design, development, and review.
• Subcontractor qualification and selection.
• Spreadsheet development and analysis.
• Project design review and modification.
• Quality control, contract negotiations.
• Logistical coordination of resources for development of subdivision and single-family homes.
Prototype Department Manager / Applications Engineer July 1987 – September-1990
Square D Corporation; Loveland, CO
Developed, Staffed, and Managed Prototype Department including:
•Capital equipment selection and procurement.
Resource selection and utilization
•Project scheduling and pricing.
•Vendor qualification and selection.
Development of electromechanical device manufacturing procedures, resource coordination, and day to day customer contact regarding all stages of the design and development of a variety of electro-mechanical prototypes.
Selected and lead team awarded patent for ultra-thin light diffuser.
University of Massachusetts, Amherst
BS BDIC / Bio-Mechanical Engineering
2010 – ISO-27001 IT Security
2008 - eGain Certified Technical Professional Project Manager
eGain Certifed Business Professional Project Manager
PMI PMP PMBOK Program / Project Manager Courses:
Becoming an Effective Team Member
Delegating for shared success
Influencing for results
Interpersonal communication skills for business
Providing constructive feedback - reinforcement