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Manager Account

Hazel Crest, IL
November 15, 2018

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***** ***** **, ***** *****, IL 60429,, 708-***-****


Communications Professional with over 15 years’ experience in business administration concepts using oral and computer skills and over 10 years of management experience. A self starter with strong analytical, written, verbal, and interpersonal communication skills with proven ability to successfully complete tasks on schedule, and understand the importance of cross-functional leadership. A Team-oriented and well-organized individual searching for employment to help exceed company objectives and build on company philosophy.


ComEd – Sr. Supervisor Overhead

June 2018 Present

Lead, motivate, monitor and oversee various teams of overhead electricians and ensure all safety standards and compliance codes are upheld.

Responsible for the scope, scale, budget, and deadlines for small and large projects and emergent & planned work. Operate in a safe, reliable and efficient manner with the welfare of employees, customers, the public and shareholders in mind.

Plan and execute electrical and circuitry layouts while maintaining the integrity of our grid.

ComEd – Sr. Supervisor Customer Field Ops

Oct 2016-June 2018

Coordinate and direct craft employees engaged in the execution of scheduled and emergent work activities, to assure the highest levels of customer services and maintenance crew utilization to achieve Exelon’s safety, reliability and performance goals.

Promote and maintain an environment that fosters a high-performance culture and a learning organization. Provides timely recognition of employee contributions. Provide coaching, training, and evaluate employee performance.

Facilitates open and honest communication with peers and craft employees. Assures that upward communication is integrated into the process, including employee concerns and complaints.

Manage Union/management relationships and engage local union stewards to effectively facilitate the Collective Bargaining Agreement. Plan resource coverage and execute work activities directed at achievement of business plans and business unit objectives. Coordinate emergency response to restore continuity of service to customers.

ComEd – Energy Technician

April 2014 – Oct 2016

Responsible for mastering the Safety, Human Performance, and work execution tasks.

Perform Job Brief, communicate using 3-part communication and demonstrate the use of STAR Principal

Validate meter number, removal of various phase meters

Visually inspect fittings, gap tester jaws, and properly use the FLUKE.

Install meter properly, barrel locking rings, meter rings and seals.

ComEd – CSR

Feb 2012 – April 2014

Assist external customers with inquires of any sort related to our business.

Assist co-employees with internal information needed to complete task effectively.

Answer telephone inquiries from customers regarding the status of several tickets placed.

Effectively communicate to customer to ease frustrations of several issues.

Worked efficiently in responding to customers’ needs.

Aarons Inc – Manager

Aug 2011-Feb 2012

Auditor of work load variances

Managed 15+ employees

Responsible for processing and handling all payroll/benefit

Track and monitor all orders progress

Control entire setup by keeping a strict vigilance over all the functioning ranging from the financial

transactions up to the external administration.

Nationwide Acceptance - Account Manager Collections

Nov 2008/Sept 2011

Managed all delinquent accounts with daily follow up with credit bureau.

Managed the portfolio of written-off and bankruptcy accounts.

Executed Tasks and adheres to FDCPA Collections Standard Operating Procedures

Spherion Corporation - Recruiter-Supervisor/Regional-Auditor

Sept 2007/Nov 2008

Managed hands-on daily recruitment process from posting, sourcing, interviewing to offer negotiations and successful on-boarding of new hires. Proactively and effectively manages open positions

Managed 150+ employees daily.

Ensure 100% attendance of the staffers.

Responsible for auditing work load variances & responding to all unemployment fillings.

Establishes relationships and partners with hiring managers to understand business goals & staffing needs.

Handle all Payroll issues using Status & ADP applications, handled work-comp/disability claims.

Countrywide Home Loans – Sr. Loan Specialist/Quality Control

Nov 2005/Sept 2007

Specialized in Underwriting VA and Conventional Mortgage Loans, focused on difficult/complex loan.

Made structural recommendations and reviewed documentation for accuracy and completeness to ensure soundness, business value and compliance with Countrywide and Investor standards.

HSBC - Loss Mitigation /Policy & Compliance

June 2001/Nov 2005

Processed short sales, Foreclosures, and deed-in-lieu, Responsible for ordering appraisals, title commitments, homeowners insurance, flood insurance, credit reports, verifications of employment & deposits, etc.

Excellent customer relations with customers, attorneys, appraisers, investors, field representatives.

Responsible for modifying the Mortgage, Note, TILA & etc for accuracy.

Perform specialized and complex projects independently along with other projects & assignments.

Read and analyzed legal documents and attained the appropriate action to protect the company’s interest, including (against) summons & complaints, tax sale notices, & first mortgage sale notices.

Completed affidavits, certifications, interrogatories, and depositions as required.

Initiated the bill payment & reconciliation of invoices from various agencies, attorneys, & vendors.

Ensured asset preservation, monitor agents in clean up of properties, winterizing, minor repairs, re-keying, etc.

Reviewed and controlled company charge-off to ensure all possible avenues of recovery has been examined, and attended court cases in legal actions, when necessary.

UPS - Human Resources- Supervisor

Oct 1999/Feb 2005

Responsible for recruiting employees for various positions.

Maintain a relationship with management and union as an intermediary

Responsible for processing and handling all payroll/benefit issue, work-comp and disability claims

Audit various departments to sustain compliance with State, Local, Union and UPS bylaws

Monitor employee turnover ratio for retention purposes.


Rust College

1999 Bachelor of Science (Bus. Mgmt)

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