Area of Expertise
Professional offering versatile office management and group coordination. Skilled to work in a fast paced environment, excellent organizational skills and extensive experience with Microsoft Office programs, Accounts Payables and Receivables.
Durr Mechanical Construction, Inc. 08/2016 – 05/2018
SSG Administrative Assistant
Perform a variety of administrative/clerical tasks
Gather, compile, track and report on information relevant to project from multiple sources
Produce documents including letters, invoices, reports, logs, tracking documents, scheduling, purchasing data, notices, permits, etc.
Format and edit letters, reports, and all other correspondence from draft stage to finished product
Distribute incoming mail and packages; request courier service
Coordinate calendar, travel and meeting/conference logistics
Set up and maintain filing system
Develop relationships with key internal and external client contacts gaining recognition as a business partner/resource
Work with corporate personnel on receivables and project maintenance
Organize and order office supplies
Other duties as assigned
Daikin Applied 05/2013 – 08/2016
Service Coordinator II
Perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of the service office
Lead the office and service teams in transition from Oracle database to Astea database with mobile reporting for the field technicians.
Organize, coordinate, and streamline of inventory processes for service fleet and warehouse
Assist in forecasting revenue and profit margins for on-going projects
Performed J-Sox (Japanese version of Sarbanes Oxley) audits for all work over thirty thousand dollars.
Contact for customers and vendors from initial work and follow up progress, customer inquiries and service questions, and routing service issues to appropriate resources
Invoiced internal and external customers and processed credit memos.
Work with Technician Supervisor to schedule and dispatch technicians
New hire representative assisting in all relevant HR documentation and on boarding processes.
Maintain database inventory of technician uniforms and PPE equipment
Service Coordinator I 04/2011 – 05/2013
Front Desk Assistant answering phones and greeting customers, in charge of supplies and daily office functions, and maintaining equipment for the office
Entry and maintenance of work orders, new customer information, and technician billings
Regulate warranty administrative processes
Order parts and tracked shipments
Kaback Enterprises, NY, NY 12/2008 – 11/2010
Customer Service Representative
Lead account representative for CVS and TD Bank service accounts
Main client contact for NTE requests, service calls, and emails
AR/AP function of all billing and invoicing for accounts
Service call pipeline tracking through Data Basics from call to execution
BP Air Conditioner Corp 11/2006 – 12/2008
Construction Service Group Coordinator Assistant to Service Manager and in charge of service area
Coordinate construction schedule and technicians
Scheduled and dispatched technicians with general contractors, subs, and vendors
Technician Payroll Planner
Executive Assistant 06/2000 – 11/2006
Assistant to the VP of the Service Department
Manage day-to-day operations: communications & scheduling, invoices & payments, & mailings.
Perform administrative and executive duties in coordination with two separate companies, RPM and Motorboss, acquired by BP A/C
Continue to provide support to project managers
Administrative Assistant 04/1998 – 06/2000
Administrative support for project managers providing daily itineraries, coordinating construction, project schedules
Assist in writing of all project manager correspondence concerning proposals, purchase order, etc.
Maintenance of job file, purchase order files, correspondences, and contracts
First line of communication for project managers customers
Microsoft Word, Excel, & PowerPoint, Outlook, Enterprise Resource System, Data Basics, Astea, Oracle.
CDE Career Institute, Tannersville, PA 18372
Medical Transcription Insurance and Billing Diploma Program – Current Studies