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Service Customer

Stroudsburg, PA
November 15, 2018

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Area of Expertise

Professional offering versatile office management and group coordination. Skilled to work in a fast paced environment, excellent organizational skills and extensive experience with Microsoft Office programs, Accounts Payables and Receivables.

Work Experience

Durr Mechanical Construction, Inc. 08/2016 – 05/2018

SSG Administrative Assistant

Perform a variety of administrative/clerical tasks

Gather, compile, track and report on information relevant to project from multiple sources

Produce documents including letters, invoices, reports, logs, tracking documents, scheduling, purchasing data, notices, permits, etc.

Format and edit letters, reports, and all other correspondence from draft stage to finished product

Distribute incoming mail and packages; request courier service

Coordinate calendar, travel and meeting/conference logistics

Set up and maintain filing system

Develop relationships with key internal and external client contacts gaining recognition as a business partner/resource

Work with corporate personnel on receivables and project maintenance

Organize and order office supplies

Other duties as assigned

Daikin Applied 05/2013 – 08/2016

Service Coordinator II

Perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of the service office

Lead the office and service teams in transition from Oracle database to Astea database with mobile reporting for the field technicians.

Organize, coordinate, and streamline of inventory processes for service fleet and warehouse

Assist in forecasting revenue and profit margins for on-going projects

Performed J-Sox (Japanese version of Sarbanes Oxley) audits for all work over thirty thousand dollars.

Contact for customers and vendors from initial work and follow up progress, customer inquiries and service questions, and routing service issues to appropriate resources

Invoiced internal and external customers and processed credit memos.

Work with Technician Supervisor to schedule and dispatch technicians

New hire representative assisting in all relevant HR documentation and on boarding processes.

Maintain database inventory of technician uniforms and PPE equipment

Service Coordinator I 04/2011 – 05/2013

Front Desk Assistant answering phones and greeting customers, in charge of supplies and daily office functions, and maintaining equipment for the office

Entry and maintenance of work orders, new customer information, and technician billings

Regulate warranty administrative processes

Order parts and tracked shipments

Kaback Enterprises, NY, NY 12/2008 – 11/2010

Customer Service Representative

Lead account representative for CVS and TD Bank service accounts

Main client contact for NTE requests, service calls, and emails

AR/AP function of all billing and invoicing for accounts

Service call pipeline tracking through Data Basics from call to execution

BP Air Conditioner Corp 11/2006 – 12/2008

Construction Service Group Coordinator Assistant to Service Manager and in charge of service area

Coordinate construction schedule and technicians

Scheduled and dispatched technicians with general contractors, subs, and vendors

Technician Payroll Planner

Executive Assistant 06/2000 – 11/2006

Assistant to the VP of the Service Department

Manage day-to-day operations: communications & scheduling, invoices & payments, & mailings.

Perform administrative and executive duties in coordination with two separate companies, RPM and Motorboss, acquired by BP A/C

Continue to provide support to project managers

Administrative Assistant 04/1998 – 06/2000

Administrative support for project managers providing daily itineraries, coordinating construction, project schedules

Assist in writing of all project manager correspondence concerning proposals, purchase order, etc.

Maintenance of job file, purchase order files, correspondences, and contracts

First line of communication for project managers customers


Microsoft Word, Excel, & PowerPoint, Outlook, Enterprise Resource System, Data Basics, Astea, Oracle.


CDE Career Institute, Tannersville, PA 18372

Medical Transcription Insurance and Billing Diploma Program – Current Studies

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