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Executive Assistant Customer Service

Walnut Creek, CA
November 15, 2018

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Walnut Creek



Strong organizational skills with the ability to multitask

Willingness to work extended hours on an as needed basis

Creative problem-solving and analysis skills

Excellent communication and interpersonal skills

Strong attention to detail

Ability to identify escalate and manage project issues

Highly motivated, skilled and goal directed

Energetic self-starter with excellent organizational, interpersonal and problem solving skills

Languages: English (fluent), Russian (fluent), Hebrew (conversational)


Bachelor’s Degree Business Management and Finance College America, New York, NY

Associate’s Degree Business Management City College, San Francisco, CA

Technical Skills Type 75wpm, MS Office 365, G-Suite, Photoshop, Mac System,

Powerpoint presentation, Excel

Employment History

Implementation Partner Hertz HLE


Initiated and Implemented up selling techniques to maximize revenue

Ensured Daily ARPD reports by branch/employee

Hosted WebEx and Conference calls weekly

Created and Conducted a PowerPoint presentations for Management meetings

Implemented new projects such as Kronos, New SBS Programm

Participated in creating Sales Contests to maximize revenue

Monitored and developed team member performance

Customer Service Representative Hertz, SFO.


Worked in a fast paced sales environment providing helpful quality service and sales

while enhancing the customer's rental and travel experiences.

Resolved customer issues and concerns professionally using effective customer service

techniques and maintaining appearance appropriate for providing best in class in

accordance with established guidelines.

Office Manager/Accountant Mizrahi, Inc. Tel-Aviv, Israel


Effectively managed payroll, petty cash, A/P & A/R and daily bank deposits

Prepared invoices, processed payments

Prepared monthly financial reports

Coordinated domestic and international travel protocols

Ordered office supplies and tools for cable technicians

Executive Assistant

2006-2008 LLC Protection, Mortgage Co., Toronto, Canada

Coordinated high level conference calls, board and management meetings

Updated and maintained executive calendars

Arranged all travel for senior level executives and prepared expense reports

Assisted with special projects, including renovations and building Created efficient filing system, including quick and thorough indexing which resulted in easy access to critical information.

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