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Customer Service Management

Petaling Jaya, Selangor, 47301, Malaysia
November 15, 2018

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Miss Ng Guat Yong

018-*********/**/**** • Puchong Jaya, Selangor.

Current salary : RM3,500.00; Expected Salary: RM 3,700


A hard-working and motivated Business Management graduate and lifelong insurance plus investment link certificates. With proven communication and skills; seeking to strive in the business industry in planning and management. Looking to apply solid knowledge of business management practices in relationship with health care and related services plus working experiences. Able to work independently and in group. Pro-active and keen to learn, wishing to make a positive contribution to your company.


Self-motivated Multi-tasker

Managing changes Analytical thinker

Results oriented Able to work independently and in group

Passionate Able to manage stress


SMK Batang Kali Ulu Selangor

Secondary school SRP 1 A1, 3 A2, 3 C3, 1 C5 1979-1981

Relevant Coursework: Bahasa Malaysia, English, Chinese, Geography, Mathematics, Sejarah, Science and Home Science.

Leadership Experience: Chinese Society Recreational Activity Leader.

Co-curiculum Achievement : Champion in Essay Writing in Chinese, Champion in Story telling in Chinese, Champion in Table Tennis

SMK Seaport Petaling Jaya

Secondary school SPM 3 C3, 1 C4, 3 C5, 1 C6, 1 P7 1984

Relevant Coursework: Bahasa Malaysia, English, Chinese, Geography, Mathematics, Sejarah, Additional Mathematics, Chemistry, Biology, Physics,

Co-Curiculum Experiences : Table Tennis Champion, Sains and mathematics.

The Malaysian Insurance Institute

Pre-Contract Examination for Agents Certificate 2007

Certificate in Investment-Link life Insurance 2007

Binary University College Petaling Jaya

Bachelor of Management & Entrepreneurship 6A, 6A-, 8B+, 3B-, 4C+ 2009 – 2012

Relevant Coursework: Management, Economics, Statistics, Accounting, Introduction to Entrepreneurship, Computerised Accounting, Corporate Communication, Small Business Management, Marketing, Pengajian Malaysia, Psychology, Business Ethics, Total Quality Management, Management Accounting, International Business, Pendidikan Moral, Financial Management, Operation and Production Management, International Marketing, Managing Change and Diversity, Research Project 1, Managing Company Finance, Marketing Management, Strategic Management, Leadership, Research Project II, Bahasa Kebangsaan.


Dengkil Subang Jaya

Purchasing Assistant 1985

Liaise with supplier to order the raw materials needed.

Coordinate with civil engineer to confirm the quantity of materials need to be purchase.

Assisting in quantity of productions estimation.

Personal Assistant Subang Jaya

Southern Bank Berhad 1990-2004

Responsible for variety personal, retail and corporate sales and counter services.

Assisting in customer service, FAQs and info to varies of banking products.

Technical knowledge and skill of branch operation services.

Funstart Kindergarten USJ

Teacher and supervisor 2004-2018

Responsible for teaching and taking care of children from age 3 to 6.

Assisting, monitoring and counceling in children’s academic advancement.

Responsible for teaching, giving tuition and taking care of teenagers from age 7 to 17.


Language – Spoken and written






IT - Windows and Apple

Proficient in MS Office: Words, Excel, Power point for presentation.

Experience of Video and Audio Production


Merit award for self proficiency and self effectiveness in duties.


Reading Table-Tennis, Swimming and Gym Work Out

Video and Cinema Show Music

Performing Arts

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