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Multimedia Engineer

Bowie, Maryland, United States
November 18, 2018

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**** ******* *** **** *****, MD 20721


Active Top Secret clearance PROFESSIONAL EXPERIENCE Networking Experience:


Video Streaming/Broadcast

IPTV-Digital Signage

VTC- Web Conferencing



Tier I, II, III Support


Infoblox/NIMS/One Graph

Helpdesk Management

Desktop/Phone Support

Remote IP services

Disaster Recovery

Cost/Budget Analysis/Planning

Asset Management/Tracking

Training / Documentation

Shipping/Heavy lifting


Applications Experience:

VEMS - VBrick

Windows Server 2012


RMX Manager

Cisco Telepresence TMS

MGC Manager

Active Directory

Symantec Backup Exec

Jabber/Adobe Connect

Skype for Business

CMA/RP Desktop

Activity Reports


Microsoft Office 2010


Hardware Experience:

HD digital cameras

HDX, GroupSeries





VMware/ESX Server



Medical VTC Carts w/media

Video Border Proxy (vbp)

Digital/ Web cameras


Current Studies:

Security+ PMP

ITIL Network+

Sysorex Inc, Bethesda, MD October 2016 – October 2018 Video Systems Engineer – Walter Reed Military Hospital Medical Center

IPTV (VEMS), Digital Signage (DS), Video On Demand (VOD), live video streaming

& VTC; 24/7 On-Call Support, configuration, management, maintenance via VBrick. Virtual Windows Server 2012 R2 x64 VBrick Enterprise Management (VEMS), DS

(R2), & VOD VMWare servers; DirectTV/BulkTV encoders/transmitters, decoders/receivers; VBrick, Amino, Haivision, CoolSign STBs; patching, quotes ATL, Washington, DC August 2015 – September 2016

VTC Engineer – ICE DHS

VTC bridge support Tier I, II, III: Install, create, modify, & diagnose VTCs (STBs); upgraded two Polycom RMX 4000s (v8.6); VSXs, HDX’s, Group Series; RMX Manager, Crestron, Extron, AMX touch panels; coordinate with vendors Verizon, AT&T, VBrick encoders/STBs, DME, DMA, CoolSign & Haivision digital signage

Site assessments, project management, Visio room design, Lync, Sonexis web conferencing/ WebEx, video/audio controllers, ITSR, SOW, ROM, project funding, quotes, market research, ISDN circuits, WAN/LAN stats, network performance, LED wall mounting, Remedy, reporting, inventory

IDC Technologies, Washington, DC March 2015 – July 2015 VTC Technician – Inter-American Development Bank

Install, create, modify, & diagnose video teleconferences using Cisco TMS; Tandberg & Polycom, SXs, HDX’s, Group Series; Crestron, AMX panels; Win XP/7; phone, remote, deskside/laptop presentation support; mobile configuration; Office/Outlook 2013, Skype for Business, Microsoft Lync, webcasts, reports Ironbow, Chantilly, VA Sept 2014 – March 2015

VTC Administrator

24/7 Setup, monitored, repaired Cisco medical VTC carts remotely for hospitals across the US. Maintained accessibility to medical carts for doctors via cell phone application. Sevatec, Washington, DC June 2014 – September 2014 VTC Technician - Dept of Transportation

Create VTC bridges using dual Polycom RMX 2000s; repaired HDX’s, 500 Group Series, Adobe Connect; CMA/RP Desktop; Cisco/Tandberg; AMX panels; Win XP/7; phone, remote, deskside PC support on HP Pavilion & Dell OptiPlex desktops/ Dell Inspiron laptops; mobile config; Office/Outlook 2013, Adobe Connect, Microsoft Lync, cabling, daily status reports

CACI, Rosslyn, VA December 2009 – May 2014

VTC/Proprietary Systems Technician - State Department/ USVISIT

Create CLASSIFIED & UNCLASSIFED VTCs for DoS via its central operations center. Tandberg/Polycom VTC units; Cisco Telepresence Server (TMS), Codian blade; upgrades, Adobe Connect, Red Hat, cabling, Blackberry; Cisco IP phones

Setup & configured Backup Exec 11 for US VISIT headquarters for redundancy and failover; deskside PC support, Remedy, Dell OptiPlex & Latitude setup/config, back up executive user data; Office 2013; detailed documentation on Outlook, VTC setup, asset tracking; HP desktop repair Dan Sources, Arlington, VA July 2009 - Dec 2009

Microsoft Technical Support Engineer – DHS/TSA/Unisys

• Monitored TSA airport servers maintaining terror threat lists across the country using Solar Winds; troubleshoot, report/record, & document outages and service degradations for TSA personnel. Contacted DHS/TSA execs to troubleshoot servers Pantheon, Tyson’s Corner, VA February 2009 - July 2009 Technical Support Specialist – Exxon Mobil

Supported ExxonMobil’s home, in-office, & mobile clients in-person & via SMS; Diagnosed Lotus Notes 6.0, Nortel VPN, iPass, RSA/Smart Card security authentication; deskside PC support, Remedy. Conservation Fund, Arlington, VA May 2006 – November 2008 Network Administrator

• Backed up VMWare/Windows servers and local user data to LTO-2 & LTO-3 tapes via autoloader using Backup Exec 12 for offsite storage & disaster recovery plan daily; researched backup2disk using SATA drives. Implemented colocation site recovery strategy

One man deskside support 150 users (70 external users) Abbtech Staffing, Washington, DC July 2004 - April 2006 IT Specialist - FAA (Federal Aviation Administration)

Deskside PC support; modified user & computer accounts within Active directory, migrate users to new Windows XP domain (1,800 users).

Remote into local and off-site user's systems using SMS services and diagnose system problems using Netmeeting and SMS.

Create images using Norton Ghost for fast reloading onto new Dell PCs and laptops, setup PCs, & setup wireless laptops. Maintained all MFP’s.

Unisys, Vienna, VA October 2002 -June 2004

Network Engineer - USDA (Food Safety & Inspections)

Supervised a staff of twelve technical support engineers, assisted seven Exchange & Network administrators, five LAN/WAN engineers, and four telecom technicians. Supported 2,500+ users. Provided technical guidance to the support staff to ensure that the standards and procedures of Food Safety & Inspections were followed and that the absolute best customer service was given to all users along with follow up.

Wrote detailed documentation on Blackberry installation, backing up user data, installation of PC's and printers, virus/worm removal, loading and upgrading software/hardware for quick reference.

Lead biweekly meetings to get feedback from fellow support engineers on immediate and possible future problems and to address the Help Desk Call Center via video conference for additional field staff employees.

HEAT Administration – installed, maintained, & upgraded HEAT 7.0, configured Business Process Automated Module (BPAM) rules & notifications, set up user accounts via LDAP services, groups and permissions; modified Call Logging displays, assisted with the implementation & deployment of asset tracker, wrote detailed documentation to input within the Knowledge base, created individual and group alert monitors, ran queries & created reports for helpdesk issues. Met directly with USDA/FSIS government personnel to explain major problems & updates on the IT status.

Blackberry mobile phone setup; BES, repair, registration, documentation, PIN to PIN communication, data migrating, wireless connectivity, upgrading, and spoke directly with AT&T operators concerning communication in specific worldwide locations.

RGB Technology, Washington, DC September 2001 - October 2002 PC Technician – GAO (General Accounting Office)

Lead deskside PC Technician troubleshooting Compaq laptops/desktops & HP printers; wrote detailed documentation on diagnostics for HEAT Knowledge Base; assisted with A/V installs Tech Resources, Herndon, VA January 2000 - September 2001 PC Technician – DEA & DoD

Assist with setting up cabinets at DEA headquarters to implement video surveillance software for drug enforcement agents in Des Moines, IO and Seattle, WA; cabinets included Compaq ProLiant servers and APC power modules.

Migrated ANSER workstations to Windows 2000 in Crystal City, VA; backed up user data/email archives and imported.

Deskside PC support; setup, diagnosed, and repaired Dell Precision 4600 workstations at FAA headquarters in Washington, DC for Windows 2000 rollout.

Ran and updated trouble tickets within HEAT for FAA users; repaired HP networked, all-in-one, and local printer LBPrice Communications, Upper Marlboro, MD August 1999 – December 1999 Telecom – Bell South

Setup and configured cabling racks and pulled CAT5 power cables for server room installs for Semen’s locations ranging from Denver, CO to Patterson, NJ.

Ran fiber optic cables for LISN Corporation at Bell Atlantic locations in Colorado Springs, CO. Houlihan Computer Solutions, Savage, MD April 1998 – August 1999 PC Technician

Setup Dell & Mac workstations according to specific guidelines for Compumaster/Skillpath Seminars across the East Coast ranging from Bangor, MA to Richmond, VA.

Duties included deskside PC support; loading Windows and additional software specific to training course onto Dell systems. Load systems, including monitors, keyboards, mice, & printers onto delivery truck and travel to seminar locations. Setup workstations in classroom style complimenting the conference room architecture. UPS, Landover, MD June 1995 – April 1998

Primary Sorter

Loaded Annapolis, MD bound trucks according to specified format

Carried or carted standard & oversized packages to their correct belt locations for distribution Peoples Drug Store (CVS), Largo, MD May 1993 – September 1998 Stock Clerk/Cashier

Stocked store shelves; recorded inventory; checkout customers; assist/advise on products and purchases

assisted with the transition from People’s Drug to CVS

pulled/switched price labels and People’s Drug merchandise,

assisted with setting up sales banners inside and outside,

input new CVS merchandise and sales data into product database. FORMAL TRAINING

Interconnecting Cisco Network Devices 1 – 2008 – Arlington, VA

VERITAS Symantec Backup Exec 12 – 2007 – Herndon, VA

HEAT Trouble Ticketing (FrontRange Solutions) - 2003 - Food Safety & Inspections (FSIS) - Washington, D.C.

Fiber-Optic Cable Installation – 2000 – LBPrice Communications – Washington, DC

Cisco Router Configuration -1999 - Compumaster - Roanoke, VA

Adobe Photoshop - 1999 - Compumaster - College Park, MD

Advanced Networking – 1999 - Skillpath – Allentown, PA EDUCATION

Computer Learning Center - 1998 - Computer Electronics / A+ Training

Prince George's Community College -1996 - 1997 - Business Management

Morgan State University – 1994 - 1996 – Accounting Virtual Interview with Craig Boseman

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