Raquel Fernandez Viray

Bldg. No. ***, Rd, ****, Area 742 ac7p7o@r.postjobfree.com Mobile No. 66615352

A’ Ali, Kingdom of Bahrain

Professional Summary

A dedicated, organize, energetic and a focused secretary, who excels in completing multiple tasks simultaneously. I am energetic who specializes in administrative support to busy hospitality business. A strong problem solver, resourceful and I have exceptional verbal and writing skills with very excellent expertise in guest relations. Office Security Administrator to highly sensitive and confidential information. I am committed to delivering high quality results with little supervision. I am organized and professional.

Areas of Expertise

Dictation/Draft Letters

Handle confidential documents ensuring they remain secure

Prepare and attend General Managers’ meetings and keep minutes

File and Trace Correspondence

Prepare and attend Executive and Department Heads’ meetings and keep minutes

Telephone Calls and Appointments

Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)

Conduct research and prepare presentations or reports as assigned

Make Travel Arrangement and Check-In procedure

Microsoft Word

Power Point

Preparing Memorandum/LPO/Quotation

Events Coordinator/Host (Emcee)

Social Media

FB page admin (for updates, videos, and posting hotel activities)

Photography

Work Experiences

July 2018 to Present: Administrative Coordinator

(Studio Master)

Monitoring the company projects and coordinates with the supplier.

Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods and guidelines.

Manage and route phone calls appropriately.

Process and report on office expenses.

Maintain physical and digital employee record.

Distribute incoming mail.

Address employees’ and clients’ queries (via email, phone, or in- person)

Ensuring that the office is well-maintained, organized, and secure.

Greet visitors to the office and direct visitors to the correct location.

Collaborate with the director to devise and implement strategic administrative improvements.

Coordinate with the outside vendor and contractors.

Filing and arranging documents/important papers

Composing and preparing correspondence

February 2018 to July 2018: Executive Assistant to the Director

(Ebrahim K. Kanoo B.S.C)

Filing and arranging documents/important papers.

Managing an active calendar of Meetings and Appointments.

Arranging Travel Plans/Check-In procedure.

Communicates directly, and on behalf of the Director, with Management Team, staff, on matters related to Director’s initiatives.

Composing and preparing correspondence.

Provides a bridge for smooth communication between the Director’s Office and Internal Departments; demonstrating leadership to maintain credibility, trust and support with Senior Management staff.

Works closely and effectively with the Director to keep him well informed of upcoming commitments and responsibilities, following up appropriately.

Successfully completes critical aspect of deliverables with a hands- on approach, including drafting acknowledgement letters, personal correspondence, and other tasks.

Research, prioritize and follows up on incoming issues and concerns addressed to the Director including those of sensitive or confidential in nature.

Plans and ensures that the Director’s schedule is followed and respected.

The trusted member of the Director’s executive office, and supporting the Director.

2016 to 2018: Executive Secretary to the Regional General Manager

(Habara Hotels and Restaurants Management)

Checking and sending emails

Filing and arranging documents/important papers

Setting appointments from applicants, guests and company heads

Taking down notes from dictations, from the Regional General Manager

Preparing, and making sure that the Department Heads and Sales Meeting Room is properly set-up

Taking down notes from the General Managers’ Meetings, Department Heads’ Meetings, Sales Meetings and Credit Meetings

Creating the Minutes of the Department Heads’ Meetings, Sales Meetings and Credit Meetings

Trusted Events Coordinator and Host for the different Hotel Events and Functions such as Christmas Lighting, Staff Annual Party, and the Hotel’s Grand Re-Opening

Creating Letters, Memos, and Certificates

Coordinator to Company Events

Coordinates with HR for important staff issues or problems 2014-2016: Front Desk Executive

(Fontana Towers, Royal Ambassadors Property/Kooheji Contractors, Bahrain)

Assisting and showcasing flats and amenities to interested guest

Maximizing Selling Performance of apartments to interested guests

Assisting Guests Check-in and Check-out

Doing the daily reports needed for maintenance, daily collection, daily occupancy, and daily forecasting and contracts

Cashier for rental and other payments for the property

Conducting courtesy calls on a daily basis to check on concerns guests.

Checking, sending, and replying to emails to the concerned person from the management or guests.

Filing important documents and setting appointments between guests and the company Deputy General Manager or Department Heads.

2010-2014: Broadcaster/Media/ (97.9 Easy Rock/Love Radio) (Manila Broadcasting Company) Marketing Executive (Tracks Creative Production Incorporated)

Radio Program Director

Disc jockey and Radio Broadcaster

Scriptwriter for radio programs/advertisements

Doing voice-over for radio commercials

Sales and Marketing/Selling the Radio Station’s name to clients in exchange of the company’s radio advertisements

Checking and sending letters/emails to clients

2006 – 2009: Executive Assistant to the Chairman (Regency Grand Astoria Hotel, Philippines)

Taking down dictations from the Chairman

Writing down notes from board meetings

Creating Minutes of the Meeting

Making follow-up calls to clients, guests, and companies

Creating important letters and memos

Filing and arranging important documents

Sending emails and making necessary business follow-ups 2004 – 2007: Restaurant Owner (Don Juan Café, Philippines)

Responsible for hiring and grading staff performances

Maintaining the cleanliness and overall appearance of the store

Checking of Daily Sales

Part of the marketing team for the restaurant’s promotion 1999 -2001: Front Desk (Receptionist/Cashier (InterContinental Regency, Bahrain)

Assisting hotel guests for inquiries and reservations

Checking-in/ Checking-out/Cashiering

Assigned at the Executive Floor to handle VIP hotel guests 1995-1999: Broadcaster/Media/ Marketing Executive (95.5 DXEL) Philippines

Radio Broadcaster/Newscaster/Feature Writer

Television News Caster (ABC TV 11) Philippines

Doing sales and marketing to clients for radio advertisements. Trainings Attended

Guest Relations/Customer Care – Training intended to improve the skills on how to handle customer’s needs, complaints and inquiries. The training was about proper friendly gesture, body language, how to treat guests and how to behave when a guest is in front of me; of which these factors could always make the guests feel welcomed and special.

Fire Awareness - The training was about the information regarding fire and how hazardous it is. It taught us how a fire can be prevented, how it can be controlled and how to save lives. It gave information on how to avoid fire, and what to do in case of fire. The training also gave information regarding the kinds of fire extinguisher and a hands-on training on how and when to use them.

Inter-Continental Hotel (Makati, Metro Manila) – 6 month-training at Inter-Continental Hotel especially at the Front Office Department. I was also trained how to handle VIP's and guests and how to make them feel special. The training includes the reservation’s office, reception, and cashiering.

Media Work shop - A Work Shop headed by famous News Anchors in the Philippines who taught students about proper media reporting, proper gestures, delivery and personality development which was considered to be a big role in News Reporting whether in radio or television.

Radio World - A seminar about proper radio attitude. Broadcasting has a big role in communication. So it is important to know the proper radio ethics, proper radio delivery, and the attitude to reaching people and listeners.

Pest Control Seminar - A seminar conducted by Verminex Pest Control Company to make the attendees fully understand the real cause of bed bugs and their life cycle. The seminar gave knowledge to the attendees and made them aware of how to find bed bug and how to solve bed bug problems in the vicinity.

Education

College Degree

(Bachelor of Arts in Mass Communication)

ST. PAUL COLLEGE, QUEZON CITY

(1990)

(Bachelor of Arts in Mass Communication)

ATENEO DE ZAMBOANGA UNIVERSITY,

ZAMBOANGA CITY, PHILIPPINES

(1995)

(GRADUATED)

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