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Desktop Support Software

Location:
Los Angeles, California, United States
Posted:
November 17, 2018

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Resume:

MIKHAIL SOBOL

*** **** ***., *** #***, West Hollywood, California 90069

ac7p4e@r.postjobfree.com 310-***-****

OBJECTIVE

Highly skilled and motivated IT technician dedicated to cost-effective, timely maintenance of company-wide computer network systems

SKILLS & ABILITIES

Ten years experience in both hardware and software computer support and maintenance of networks and personal computer systems. Proficient in installation, application and troubleshooting of the following core systems: Dell, Lenovo, HP, Mac. Supporting Virtual office environment with remote tools; Microsoft Deployment Tools, IOS, Windows OS, Imaging software skills

EXPERIENCE

DESKTOP SUPPORT AMDOCS - DEXYP

JULY 2015 TO JUNE 29,2018

Installation, testing, repair and analyzing current hardware, software, and peripheral equipment to enterprise specs, supporting training classes, shipping, test imaging for end user infrastructure EUI, Outlook PST migration, MAC/Apple desktop support, iOS ipad and Mobile Ops support; wrote technical wikis for business solutions complying with hardware and adhering to security policies . Supported 8000 users.

DESKTOP SUPPORT L.A. CARE HEALTH PLAN

MARCH 2015 TO JULY 2015

Provided 800 plus users support on Microsoft Office Suite, Windows XP/7 and Active Directory. Symantec Endpoint Protection antivirus. Setup new hires. Migrated user data .

DESKTOP SUPPORT

DIGNITY HEALTH CALIFORNIA HOSPITAL MEDICAL CENTER

OCT 2014 TO JAN 2015

PROVIDED DESKTOP HARDWARE DEPLOYMENT AND IMPLEMENTATION OF LOW TO MEDIUM COMPLEXITY AND CROSS

FUNCTIONAL PROGRAMS OR PROJECTS AND/OR PROVIDES SUPPORT FOR THE USER COMMUNITY WITH HIGH COMPLEXITY.

PERFORMED TROUBLESHOOTING FOR HIGHLY COMPLEX HARDWARE, SOFTWARE AND SYSTEM PROBLEMS FOR MULTIPLE

DEVICE TYPE.

WORKED ON MULTIPLE PROJECTS AS A PROJECT TEAM MEMBER.

ACTED AS A SUBJECT MATTER EXPERT IN ONE OR

MORE AREAS.

WROTE SCRIPTS TO AUTOMATE RENAMING PCS REMOTELY.

Desktop Support Bank of New York Mellon

DECEMBER 2012 to JULY 2013

install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications

NETWORK ADMINISTRATOR – DESKTOP US BANK

Dec 2009 to may 2012

Provided PC/LAN support for 260 users in a corporate environment, PC hardware set-ups; configured and troubleshot issues, Imaged laptops and desktops, Ordered software and hardware for end-users, Worked on conversions of Cal National Bank, Mellon First Business Bank, PFF Bank and Trust, and Downey Savings Banks into the US Bank’s computer system, Assisted in major projects and was the lead on the Print plus Project: analyzed printer needs of end-users and reported back to the subcontractors, Ricoh Printing Company, Supported users with Lotus Notes .Pushed down software using Marimba. Data recovery and back-up: copied data from PCs to US Bank network servers using USMT v4, assisted in migration of Windows XP to Windows 7

EDUCATION

NEW HORIZONS CLC, LOS ANGELES, CA

A+ Certified, MCSD.NET, Certified Ethical Hacker CEH

COMMUNICATION

Customer centered, experienced with large town hall and meeting support groups and timely communications

LEADERSHIP

Working with managers to deliver a timely solution to issues in a supporting role for enterprise class training and large scale depot operations. Supporting role in vendor management relationships.

REFERENCES

DEWEY SORIANO, MGR, ac7p4e@r.postjobfree.com

RONICA SMITH, LEAD DEPOT MGR, ac7p4e@r.postjobfree.com



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