*** **** ***., *** #***, West Hollywood, California 90069
Highly skilled and motivated IT technician dedicated to cost-effective, timely maintenance of company-wide computer network systems
SKILLS & ABILITIES
Ten years experience in both hardware and software computer support and maintenance of networks and personal computer systems. Proficient in installation, application and troubleshooting of the following core systems: Dell, Lenovo, HP, Mac. Supporting Virtual office environment with remote tools; Microsoft Deployment Tools, IOS, Windows OS, Imaging software skills
DESKTOP SUPPORT AMDOCS - DEXYP
JULY 2015 TO JUNE 29,2018
Installation, testing, repair and analyzing current hardware, software, and peripheral equipment to enterprise specs, supporting training classes, shipping, test imaging for end user infrastructure EUI, Outlook PST migration, MAC/Apple desktop support, iOS ipad and Mobile Ops support; wrote technical wikis for business solutions complying with hardware and adhering to security policies . Supported 8000 users.
DESKTOP SUPPORT L.A. CARE HEALTH PLAN
MARCH 2015 TO JULY 2015
Provided 800 plus users support on Microsoft Office Suite, Windows XP/7 and Active Directory. Symantec Endpoint Protection antivirus. Setup new hires. Migrated user data .
DIGNITY HEALTH CALIFORNIA HOSPITAL MEDICAL CENTER
OCT 2014 TO JAN 2015
PROVIDED DESKTOP HARDWARE DEPLOYMENT AND IMPLEMENTATION OF LOW TO MEDIUM COMPLEXITY AND CROSS
FUNCTIONAL PROGRAMS OR PROJECTS AND/OR PROVIDES SUPPORT FOR THE USER COMMUNITY WITH HIGH COMPLEXITY.
PERFORMED TROUBLESHOOTING FOR HIGHLY COMPLEX HARDWARE, SOFTWARE AND SYSTEM PROBLEMS FOR MULTIPLE
WORKED ON MULTIPLE PROJECTS AS A PROJECT TEAM MEMBER.
ACTED AS A SUBJECT MATTER EXPERT IN ONE OR
WROTE SCRIPTS TO AUTOMATE RENAMING PCS REMOTELY.
Desktop Support Bank of New York Mellon
DECEMBER 2012 to JULY 2013
install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications
NETWORK ADMINISTRATOR – DESKTOP US BANK
Dec 2009 to may 2012
Provided PC/LAN support for 260 users in a corporate environment, PC hardware set-ups; configured and troubleshot issues, Imaged laptops and desktops, Ordered software and hardware for end-users, Worked on conversions of Cal National Bank, Mellon First Business Bank, PFF Bank and Trust, and Downey Savings Banks into the US Bank’s computer system, Assisted in major projects and was the lead on the Print plus Project: analyzed printer needs of end-users and reported back to the subcontractors, Ricoh Printing Company, Supported users with Lotus Notes .Pushed down software using Marimba. Data recovery and back-up: copied data from PCs to US Bank network servers using USMT v4, assisted in migration of Windows XP to Windows 7
NEW HORIZONS CLC, LOS ANGELES, CA
A+ Certified, MCSD.NET, Certified Ethical Hacker CEH
Customer centered, experienced with large town hall and meeting support groups and timely communications
Working with managers to deliver a timely solution to issues in a supporting role for enterprise class training and large scale depot operations. Supporting role in vendor management relationships.
DEWEY SORIANO, MGR, email@example.com
RONICA SMITH, LEAD DEPOT MGR, firstname.lastname@example.org