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Customer Service Information Security

Bangalore, Karnataka, India
November 17, 2018

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Current Address


W/O Mr.Prashanth

Olampiya Opaline,

Navalur Chennai -603103

Tamilnadu STATE.


Professional Summary

Customer service-oriented Travel Agent with 8 years career experience in Travel and Tourism industries and Marketing field as well . Possesses expertise in strategic partnership identification, development event planning, and travel coordination. Key skills include time management, organization and written & verbal communication.

Career Objective

To work with a reputed company in the capacity of a travel coordinator with opportunities to explore my skill sets and knowledge to provide the best of services to the customers and help achieve organizational objectives for ensuring sustained growth and development.

Key Skills

Domestic & International Travel expertise

Budgeting & Accounting


Logistical Planning

Relationship Management

Travel Consulting & Reservations

Transportation Coordination

Event Planning

Concur Knowledge

Handling International Uses


Travel and Expense Consultant

12-Mar-2018 -Till Date

Danfoss Private Limited, Chennai, Tamilnadu

Drive continuous improvement of travel programs

• Ensure compliance in all aspects of travel procedures

•Creation and analysis of reports

•Implement global travel setup in new sites

•Configure Concur Travel module during implementations (after training internally or externally)

•Answer travel administrator and end users inquiries

•Train travel administrators and End Users during and after implementations

•Holistic understanding of our travel processes (incl. all relevant systems: Concur, BCD, credit/lodge card booking flow, and more)

•Documentation / Communication (news to the global organization, success stories, update of training material etc)


Travel desk and Operations Officer

05-Jun-2014– 31-Jan-2018

Robosoft Technologies Private LTD, Udupi

Maintain regular communication with employees/customers prior to departure to provide updated travel information including delayed departures and earlier flight availability.

Responsible for collecting and recording deposits and final payments.

Verify employees/customers passports visas and state issued ID’s and ensure proper identification for passage to foreign countries.

Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping centers and entertainment.

Investigated employees/customers complaints with transportation accommodations and various travel-related providers.

Liaised with hotels and air bus and cruise lines to determine availability and book passage or stays.

Met with employees/customers to discuss travel foreign and domestic travel and tour packages.

Calculated travel and accommodation costs within employees/customer budget and offered recommendations for cost savings such as off-season tours.

Responsible for developing travel plans for the customers as per their requirements

Assist the employees/customer with visa requirements and ticket bookings for international travel destinations

Maintain a database of the customers inquiring or using company provided services

Negotiate with other tour operators and hotel, flight, and bus companies for signing mutually beneficial deals

Assist the customers in scheduling visa interviews

Analyze the feedback received from the employees/customers.

Attend to employees/customer complaints and queries related to travel plans


Marketing Executive

05-Jun-2009 to 30-May-2014

Manipal Technologies Private LTD, Manipal

Handling all over India customers full jobs starting from agreement signing till Payment collection.

Interact with the present and prospective customers of production with regard to printing and supply of material.

Insight, Acuteness and Intelligence in the areas of Business. Assimilating and applying new job-related information in a timely manner, Ability to identify the same solve problems timely to avoid any business losses.

Areas of Specialization :

Marketing, Production, Costing and Billing, Schedule Preparation, Agreement Renewal.

Rate Approvals, Well knowledge in Handling customer requirements, complaints.

Handling customer calls 24 Hrs. Payment collections, preparing reports.

Maintaining good customer relation, attending – Daily Operation Meetings, Weekly Review Meetings.

Key Skills

Travel Process training in Mexico.

Worked as Key Account Support for 2 years (Handled North, South Customers with English, Hindi, Marathi, and Kannada Communications.

Tally, MS, Power Point, Windows 7, Advanced Excel, MS Word, SQL, Oracle (Obtained certificates from MICE ).

Knowledge in preparing reports, Pivot tables. Well Knowledge in Handling customer requirements, Complaints, Handling Calls,

Preparing reports, maintaining Good Customer relation.


Trainings attended



Positive work culture


Power Point Presentation

Personality Development

Advanced Excel

Information Security Policy

Personality Development


Bachelor in Business Management (HR and Marketing SPL) Mangalore University, Mangalore -2009.


I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above- mentioned particular’s.


Permanent Address

W/O Mr.Prashanth

Hill Top, Stanikara Buttu,


Hiriadka -576113


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