Navalur Chennai -603103
Customer service-oriented Travel Agent with 8 years career experience in Travel and Tourism industries and Marketing field as well . Possesses expertise in strategic partnership identification, development event planning, and travel coordination. Key skills include time management, organization and written & verbal communication.
To work with a reputed company in the capacity of a travel coordinator with opportunities to explore my skill sets and knowledge to provide the best of services to the customers and help achieve organizational objectives for ensuring sustained growth and development.
Domestic & International Travel expertise
Budgeting & Accounting
Travel Consulting & Reservations
Handling International Uses
Travel and Expense Consultant
12-Mar-2018 -Till Date
Danfoss Private Limited, Chennai, Tamilnadu
Drive continuous improvement of travel programs
• Ensure compliance in all aspects of travel procedures
•Creation and analysis of reports
•Implement global travel setup in new sites
•Configure Concur Travel module during implementations (after training internally or externally)
•Answer travel administrator and end users inquiries
•Train travel administrators and End Users during and after implementations
•Holistic understanding of our travel processes (incl. all relevant systems: Concur, BCD, credit/lodge card booking flow, and more)
•Documentation / Communication (news to the global organization, success stories, update of training material etc)
Travel desk and Operations Officer
Robosoft Technologies Private LTD, Udupi
Maintain regular communication with employees/customers prior to departure to provide updated travel information including delayed departures and earlier flight availability.
Responsible for collecting and recording deposits and final payments.
Verify employees/customers passports visas and state issued ID’s and ensure proper identification for passage to foreign countries.
Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping centers and entertainment.
Investigated employees/customers complaints with transportation accommodations and various travel-related providers.
Liaised with hotels and air bus and cruise lines to determine availability and book passage or stays.
Met with employees/customers to discuss travel foreign and domestic travel and tour packages.
Calculated travel and accommodation costs within employees/customer budget and offered recommendations for cost savings such as off-season tours.
Responsible for developing travel plans for the customers as per their requirements
Assist the employees/customer with visa requirements and ticket bookings for international travel destinations
Maintain a database of the customers inquiring or using company provided services
Negotiate with other tour operators and hotel, flight, and bus companies for signing mutually beneficial deals
Assist the customers in scheduling visa interviews
Analyze the feedback received from the employees/customers.
Attend to employees/customer complaints and queries related to travel plans
05-Jun-2009 to 30-May-2014
Manipal Technologies Private LTD, Manipal
Handling all over India customers full jobs starting from agreement signing till Payment collection.
Interact with the present and prospective customers of production with regard to printing and supply of material.
Insight, Acuteness and Intelligence in the areas of Business. Assimilating and applying new job-related information in a timely manner, Ability to identify the same solve problems timely to avoid any business losses.
Areas of Specialization :
Marketing, Production, Costing and Billing, Schedule Preparation, Agreement Renewal.
Rate Approvals, Well knowledge in Handling customer requirements, complaints.
Handling customer calls 24 Hrs. Payment collections, preparing reports.
Maintaining good customer relation, attending – Daily Operation Meetings, Weekly Review Meetings.
Travel Process training in Mexico.
Worked as Key Account Support for 2 years (Handled North, South Customers with English, Hindi, Marathi, and Kannada Communications.
Tally, MS, Power Point, Windows 7, Advanced Excel, MS Word, SQL, Oracle (Obtained certificates from MICE ).
Knowledge in preparing reports, Pivot tables. Well Knowledge in Handling customer requirements, Complaints, Handling Calls,
Preparing reports, maintaining Good Customer relation.
Positive work culture
Power Point Presentation
Information Security Policy
Bachelor in Business Management (HR and Marketing SPL) Mangalore University, Mangalore -2009.
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above- mentioned particular’s.
Hill Top, Stanikara Buttu,
UDUPI, KARNATAKA STATE.