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Customer Service Medical

Dallas, TX, 75228
11.00 hr
November 14, 2018

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Dana S. Crone

**** *********** **.

Dallas, Texas 75228


Medical Records Clerk/Customer Service/Receptionist/Administrative Assistant

I am a diligent worker with more than 25 years experience in many different avenues of office and clerical work. I have expert experience with Microsoft Office, Excel, Access, PowerPoint. I have organizational experience as a Wedding Coordinator, Cash and Credit Handling, Medical Records Clerk, as well as Data Entry, Filing, Word Processing and Major Account Management.

I would be an asset to your company because I am very loyal, have integrity and once I put my mind do something I get it accomplished. I have been out of the workforce for a few years but I volunteer my time to the community. I am an excellent researcher, and have kept up with all of the new technology. I am also Technical Support for anyone needing help with updating, downloading, or getting their devices such as Ipad, Iphone, Android Phone, Android Galaxy Tablets, etc.

Work History

I have to start out by telling you that I have spent the last 6 years recovering from my last of three (3) open heart surgeries. My last surgery was November 0f 2012. I would like to get back into the workforce. I have gotten the approval of my Cardiologist to start working again.

My last job prior to my first open-heart surgery was in 2004. Please pardon if the dates are a little foggy.

Daystar, Inc. – Dallas Design District June 2003 – June 2004

Major Account Manager

I was in charge of the Pier One Potpourri Account. My duties included projecting future labor needed to fulfil orders using Excel. Finding/Researching the most cost effective ways to ship the freight all over the United States. Also, making sure that Pier One’s invoices were turned in on time to accounts Payable.

Enviroplan – Architectural Company April 2000 – June 2003

Receptionist/File Clerk

I answered the multi-line phones. I also developed a new filing system for blueprints and CAD Drawings. I researched the necessary Educational Requirements for the CAD Technicians, as well as the Head Architect/Office Manager, so that he could keep up with the Continue Education Requirements to keep the office running.

Dr. Bruce Henry – Medical City Dallas October 1998 – March 2000

Medical Records/Medical Front Office

Working for Dr. Henry in Medical City, I was in charge of receiving requests for medical records from other doctors and specialists throughout Dallas, Texas and the surrounding areas. I also received requests from DISD, RISD, and GISD in order for school aged children to return to school the next spring. I answered the phones, made appointments using the program Medisoft. I pulled the records for the next days appointments as well.

PCI, Dallas, TX (Professional Head Hunting Company) March 1996 – September 1998

Word Processor/Data Entry/Researcher

Typed resumes using Microsoft Word. Created mailing lists using Brooks and Dunn Database. Researched companies searching to hire Executives wanting to change careers.

Texas Department Of Public Safety (Drivers License Division) September 1991 – February 1996

Technician II/Customer Service

I issued Texas Drivers Licenses using DOS Based program. Handled cash, issued change, gave both the written and computer based multiple choice tests. Used my ability to communicate in Spanish to give eye tests. Also used my problem solving skills to help persons that needed help if they had lost their Drivers Licenses due to personal issues such as Suspensions, DWI’s, DUI’s and the like.


Recently, (over the last 15 years) I have mostly been learning from the school of hard knocks. However, during that time I have been trying to improve upon my circumstances.

I took a Medical Billing Course up to the point of taking the Associates Degree Exam, however, due to circumstances beyond my control I have not been able to accomplish that goal.

I did however, achieve receiving my High School Diploma from Skyline High School in Dallas, TX in June 1991.

Future Goals

I would like to get back into the work force by finding the right Part-Time job.

I would like to like that job to be in an office environment.

I would like that job to be not-to-far from home. (Dallas East Side of Central Expressway or Mesquite, Garland, Royce City, Rowlett, or Rockwall)

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