PETER S NIELSEN III

Telecommunications Specialist, Portland, OR 97267

Home: 503-***-**** • Cell: 503-***-****

ac7ovw@r.postjobfree.com

PROFESSIONAL OVERVIEW

I am looking to work with a Company that is moving forward and continuing with my IT Telephony education. I started with the Air Force in Central Office Installation for 6 years before going into Business Phone Systems installation, service, and designing. Systems: 1A2 and Electronic Key, Private and Computerized Branch Exchanges (PBX\CBX). Which included working support with Rolm's Western Region Field Operations, then Project Management, before starting my own company for 5 years. My latest related experience has been working on Cisco Call Managers 10.x, Unity, and Mitel VoIP systems for 12 plus years. My latest, I was a Network Administrator for Kaiser Permanente, nationally. Prior I was a primary Telecommunication PNW Analyst supporting the US Forest Service's Voice systems. Nationally consisting of Call Mangers and Unity’s, Mitel VoIP, Nortel PBX's, Norstar, Key systems, and dedicated analog devices throughout, with more than 10,000 lines. Also assisted others, providing back up support. Analyst with extensive experience in Voice, Support, and Telephony. Proficiencies include Hardware, Software, Standards, and following Problems through to Resolution. My experience includes: Design, Installation, Service, and Support on, Vendors, Telco, Call Managers, Unity, CBXs, PBXs, Key Systems, Lan - Wan, Routers, Networks, VGs, and Switches. I am Continuing my Cisco training. SKILLS

CBX's, PBX's, Voicemails, Security Devices, VoIP: Cisco\Mitel. Legacy: Mitel\Nortel\Siemens Networks, T1s, PRIs, COs, Tie Lines, ISDN, Sharepoint, and Adobe Products

Cisco CM 10.x, Unity, AAA, Routers, Customer Service, Support, and Design. Switches, VGs, IADs, FXSs, FXOs, Fast Learner on systems and databases. High Density Cards, CSUs, and NIUs Remedy, and Right Now Ticketing Services,

Phone Company dispatch, testing, follow through to resolution on large systems (VoIP and Legacy).

Vendor management, dispatch, technical support, completed resolution on software, and repairs. EDUCATION AND TRAINING

USAF - Wichita Falls, TX Certification: Central Office Inst\Maintenance\Service, 1974 Ongoing Telephony Certifications \ Training: Key, PBX, CBX, Digital Key, IT- Cisco Call Managers, Unity, Switches, Routers, LRE's, Mitel Legacy, Trunking, Networks, and VoIP systems peripherals. Ongoing CCNA, CCNP, & CCENT.

PERSONAL INFORMATION

AWARDED: IBM-ROLM Presidents Club

Legally able to Work in the USA for any employer.

Pay scale is negotiable, and references provided on request: EXPERIENCE

Mastech Digital, Inc. - Moon, PA

Network Administrator, 11/2016 to 01/2018

Telecommuter for Kaiser Hospitals Nationally, through Upgrade Migration. Maintained Cisco software changes and problem resolution for National Hospitals. Single Number Reach (SNR-Offsite) as needed. • Cisco VoIP Call Managers and Unity, with up to 30k users per Cisco cluster. CACI - L-3 NSS STRATIS - 11/2006 to 03/2016 Portland, OR. Telecommunications Analyst

Telecommuter on US Forest Service's VoIP and Legacy Voice systems (Cisco, Mitel, Northern, and Nortel), for all of Washington, Oregon, and N. California. Also assisted and back up nationally. Service, Managed Moves, Adds, and Changes (MAC), Telco, Vendors, providing inventory for any hardware needed for servicing systems, and phones. Remote service, MAC requests, then documented on Remedy or Right Now.

Duties: Telecommuted Cisco VoIP Call Managers, Unity, also for Mitel, Nortel-Norstar Legacy PBX\'s. Provided technical support for the US Forest Service (USFS) contract to meet SLA criteria. Primary Support for assigned areas (OR., WA., and Northern CA.). Cisco- Mitel VoIP (6500 - 1000), Legacy, POTS sites (2000), and other areas as needed for the USFS telephony services. Primary responsibilities included: troubleshooting, repairing with contractors onsite if needed, replace hardware if defective, programming moves, adds, and changes to USFS voice systems and peripheral equipment (Routers, Switches, PBX’s, and Nortel key Systems). All services generated on Remedy and Right Now Ticketing Services. Contacted, utilized, and provided technical support for contractors as needed for remote service assists onsite. On call technician for all phone, telephone company services, and all voice related equipment 24/7. Administration of configuration and troubleshooting of Cisco, Mitel (VoIP), Nortel Meridian, PBX Legacy systems, peripheral equipment, and telephone company services to the sites. Worked support, changes on Cisco servers, routers and switches in the network (Call Manager\Unity). Provided root cause analysis of voice converged service issues to next level and resolution. Provided the Forest Service and my Management with status, issues, and recommendations, ranging from outages, equipment and software concerns, and design requests by end users throughout the sites. Provided the Forest Service and my Management with exceptions and telecom reports monthly. Addressed all Telephone company issues. Responsible for and follow through all problems to resolution. Managed inventory, repair of USFS's telephony equipment to maintain and all operational. PC Telenet - Portland, OR, 04/2001 to 11/2006 Telecommunications Technician\Owner

Covered throughout Washington, Oregon, and remote Nationally. Managed operations, inventory, scheduled dispatch, provided consultation, serviced, designed, and installed Voice Systems. B & C Communications - Portland, OR., 11/1997 to 04/2001. Telecommunications Technician. Installed, serviced, and maintained systems throughout Oregon and Washington. Rolm\Siemens - Portland, OR. 01/1995 to 11/1997. Customer Account Engineer

Installed, Serviced, and maintained end user systems for Northern Oregon, and Southern Washington. Rolm \ IBM \ Siemens - San Francisco, CA. 01/1990 to 01/1995 Customer Account Engineer Dedicated on Kaiser Hospital Team at their Data Center in Walnut Creek, CA., and last year floated as Backup for all Kaiser Northern California. Maintained, analyzed and resolved issues in a large campus setting in multinode environments. Designed, installed security access to 33 sites, scheduled coverages and escalations for all of the Hospitals. Rolm \ IBM - San Ramone, CA. Project Manager, 01/1987 to 01/1990 Managed new installations, All vendors, budget, milestone, Customer and Install teams meetings in OR, WA, and CA. Rolm – Santa Clara, Ca. 01/1986 to 01/1987 Resolved Issues remotely, if required would be dispatched to the site to resolve issues.(Computer Branch Exchanges, Voicemail's, Insite, X.25, Data Equipment, Hardware and Software Databases).

Rolm - Torrance, CA. 01/1983 to 01/1986 Installation Project Engineer.

Managed Installation, materials, Vendors, Design, and Telephone Company to install completion.

(Vendors, Software Design, and Telephone Company's service completion through cut over) Teleconnect - Waterloo, IA. Service and Installation Technician for PBX and Key systems. US Air Force - Sacramento, CA. 01/1974 to 01/1979 (E4\Sergeant) Installation, Maintenance of Central Offices, Autovon, and Cryptographic equipment.