Manager Service

Location:

Nairobi, Kenya

Posted:

November 14, 2018

Contact this candidate

Resume:

VICTOR MULUVE MUTHUI

CAREER SUMMARY:

I am a fully certified CCIE Routing and Switching engineer licence number 43135 coupled

with a University degree education in Computer Science and Engineering. I enjoy serving as part of a team that manages global and advanced IT network infrastructure which makes use of the entire spectrum of my skills, knowledge and experience. I am innovative and enjoy solving problems to the benefit of the business and as a service to humanity by pushing the envelope of advanced network services through research, knowledge and experience. Through working for various financial institutions, Internet Service Providers and the oil extraction industry, I appreciate the need for controls, procedures and security. I am self-motivated, have learned to adhere to strict work ethics and deadlines in addition to being results oriented.

ACHIEVEMENTS AND EXPERIENCE

Achievements

Designed and configured a new Datacenter for Sportpesa with an emphasis on redundancy, security and high throughput; Equipment installed and configured include Nexus 9372px, Nexus 9504, ASR 1001x, ASA 5585 SSP10, ACS 5.8, Cisco Prime and Cisco ISE 2.0.

Awarded Safaricom Hero in 2012 by Vodafone Group CEO Vittorio Colao for the introduction of MPLS to Safaricom Enterprise customers for WAN connectivity; design, configuration and integration of initial MPLS customers.

Awarded Accesskenya Employee of the year 2009 for the implementation of innovative IP solutions

Introduced Cost Effective and Secure Global/International MPLS via VRF Aware IPSEC for Safaricom in 2014 using ASR 1002 VASI capabilities.

Introduced advanced secure MPLS via GET VPN for Safaricom in 2014 using ASR 1002 serving as a Service Provider Hosted Key Server.

Rolled-out the new BP QOS standard for Angolan sites (onshore) running cisco 3750, Cisco 4500 (SupII and Sup7) and Cisco 6500 (Sup2T and Sup720).

Separated BP Angola Internet traffic from critical International MPLS traffic meant for EMDC1 and EMDC2

Designed, configured and optimized the Secure MPLS WAN (IPSEC over MPLS) in 2011 for Kenya Bankers Association (KBA) secure online Check Truncation System to reduce cheque processing time between all 42 Kenyan banks

Designed and deployed Good News Broadcasting (GBS) TV transmission via Multicast over MPLS to Nairobi, Kisumu and their environs in 2011

Designed and implemented Mshwari secure and reliable network in 2012 to aid connectivity to Mpesa servers in Germany and Safaricom IT and facilitate relevant transactions via the Nairobi and Kiboswa datacenters.

Knowledge sharing via training of staff (TAC, Enterprise Technical Support, Integration Engineers) on MPLS, Auto failover/Load-Balancing, Optimized Edge Routing(OER/PfR) and other advanced technologies involving setup and configuration

Experience

July 2017 – Current MTN NIGERIA

Network Consultant

Manage a large multivendor network comprised of Cisco (Nexus (7710, 5000, 3000, 9372, 9508), ACI for Datacenter with a 3 stage CLOS, ASR 9000, Firepower 9300 (ASA image), CRS (8 slot Checkpoint 61000, Juniper SRX 5800, Huawei NE40, Alcatel Lucent (Nokia SR7750)

oEnsure adherence to deployment and configuration using best practice models

oEnsure Software images are updated with the latest stable release

oEnsure adherence to change management even in the event of incidents which require a configuration change

oEnsure redundancy of equipment and connections as per best practice guidelines and periodical redundancy tests to confirm service availability.

oPerform optimization to distribute traffic load and ensure optimal data paths with minimal latency, jitter and high throughput are utilized

oKnowledge transfer to members of the network team to build capacity for managing the extensive network

oMaintain and expand Datacenter Infrastructure based on the Cisco APIC

oDesign, configure and maintain the IP RAN (based on Huawei and Nokia RSGs) infrastructure by extending the Access network from the MPLS core using BGP Option-C

oRoll out new sites to be used for both Data, Voice, Signaling and other VAS/OSS services

October 2015 – June 2017 PEVANS EAST AFRICA LTD

Technical Infrastructure Manager

Manage Infrastructure to accommodate the growth of customers; Our customer base increased from slightly less than 1 Million in 2015 to over 7 Million within the space of 8 months hence great emphasis has been paid on infrastructure to ensure our ability to service our customer requests (capacity) all the time (availability) and satisfactorily (quality).

Manage the IT team comprising the Network, Systems, Middleware and Database Engineers and Admins

Ensure Change, Incident, Configuration and Problem management processes are adhered to enhance the stability of the IT environment; Reduce the MTTR (Mean Time to Resolve) and ensure MTTF (Mean Time to Failure) risks are managed and mitigated as per the recommendation of MIMR (Major Incident Management Record).

Design and Implement the new state of the art Datacentre with a multivendor mix of best in class and cost effective Enterprise equipment like Cisco ASA 5585 in multi-context mode, Cisco Nexus 9372PX and 9504, Juniper QFX5100, Cisco ISE etc

Design and implement a resilient network infrastructure with BGP multihoming for various Service Providers; implemented traffic engineering to ensure customers access our services (Short Messaging Services (SMS), Mobile Money payment (Safaricom Mpesa, Airtel Money and Orange Money), Card Payments via VISA and Master Card (KCB, Chase Bank and DTB) and our Online Portal (website – www.sportpesa.com)) efficiently, consistently and all the time from all over the globe.

Ensure LAN security through the use of Cisco ISE for LAN and WLAN Authentication (EAP FAST for both user and machine AD authentication), Authorization, Posturing and BYOD for Guest and Contractor secure access to internal resources

Integrate and Manage 2 Layers of firewall security using Checkpoint 23800 and Cisco ASA 5585 SSP10

Manage (Design and Deployment) of Datacenters in Sportpesa’s new countries of operation

Design and Implement International MPLS to our offsite DR in the Isle of Man (UK)

Design and Implement Web and Database Load-balancers using NGINX Linux based load balancers

Secure Network connections and traffic via IPSEC VPNs to several Service Providers for various services

Implement Unified Communications with SIP trunks on Avaya Aura for a new call center with 70 agents but scalable to 1000 Agents

Manage Service Level Agreements with various Service Providers to ensure high availability and quality of services delivered to our customers.

Provide timely advice to the business with regards to new technologies in the market and the necessary adjustments the business needs to make in order to stay ahead of the curve.

Ensure that the business requirements and strategies are correctly translated to IT infrastructural needs and implemented to realize stakeholder’s goals.

September 2014 – April 2015

Senior Network Consultant Multirede Angola- Attached to BP Angola

Exploration

Manage BPs offshore and onshore Network Infrastructure including

oWAN infrastructure (DWDM Fibre, Microwave, VSAT)

o LAN infrastructure (Cisco Catalyst 3750 stack, Cisco Catalyst 4500 (SupII and Sup7), Cisco catalyst 6500 (Sup2T and Sup720), Cisco 3800 and 3900 routers etc)

oInternet connectivity via local Service Providers (ITA and MS Telecom)

oInternational MPLS via SAT3 to UK EMDC1 and EMDC2

oWLAN running on WLC 5508 and Cisco Aironet 3502P and Cisco Prime NCS for Management

oIPT (VOIP) running on cluster-based CUCM 8.5 integrated as part of a virtualized system consisting of CIMC, VMware ESXi 5.1.0 and the call manager.

oNetwork Security using Cisco ASA 5545-x ASA context firewall with inline IPS sensor, Cisco ACS 5.4 for Authentication, Authorization and Accounting.

Manage external partners (service providers) for efficient service delivery to BP

Participate in project meetings and provide expert Network Infrastructure advice to BP as well as implement projects to aid Infrastructure expansion and improve service delivery.

Aid the Incident, Change, Configuration and Problem management processes in various roles including being part of the local resolution team, change implementer, RCA (root cause analysis) task force etc.

Liaising with helpdesk, IPsoft and T-Systems to aid in managing incidents and setting up technical bridges for incident resolution.

Training and transferring knowledge to other team members to improve the team’s ability to offer quality services to BP

Maintain and improve Multirede’s standing as a reliable partner for high quality advanced network services to its esteemed clients and as a Cisco Gold partner.

September 2012 – August 2014 Safaricom Ltd

Customer Integration Manager

Project management using PRINCE2 methodology

Service Delivery using ITIL methodology

Provide technical leadership to the team of Integration Engineers

Ensure high quality is maintained in all delivered projects

Ensure project timelines are observed

Ensure speedy roll-out and go-to-market of new products as well as deliver high quality products to the market

Serve as the technical escalation point for the entire product spectrum which includes Unified Communication (UC, HCS, SIP Trunk), International MPLS, Encrypted MPLS, Advanced security services (Firewalls, ISE, ACS and VPNs), Advanced IP services (Load balancing, Failover, Performance based Routing, Multicast etc) and Cloud Services(IaaS, SaaS, PaaS etc).

Ensure thorough testing of new devices and products for voice, video and network infrastructure to ascertain both quality and interoperability before commissioning.

Improve service delivery processes

Liaise with other sections / departments in the delivery of service and Projects

People Management

September 2011 - August 2012 Safaricom Ltd

Principal Integration Engineer

Provide technical leadership to the team of Integration Engineers

Ensure high quality is maintained in all delivered projects

Ensure project timelines are observed

Improve service delivery processes

Liaise with other sections / departments in the delivery of service and projects

May 2011 – August 2011 Safaricom Ltd

Enterprise Platinum Team manager

Design and implement network solutions for the top 100 clients. The network solutions include and are not limited to MPLS VPN, VRF Aware IPSEC for branches outside Safaricom MPLS cloud, Autofailover and load-balancing for both Internet and MPLS WAN, QOS, Multicast over MPLS and proactive monitoring using email and SMS alerts on Solarwinds, Packettrap PT360 MSP and Ciscoworks.

Troubleshoot and Resolve Core network problems on both Layer 2 (VLAN mappings, Q-inQ and STP) and Layer 3 (iBGP, eBGP and MP-BGP for the Carrier Supporting Carrier infrastructure)

Optimize the core network Routing and Switching infrastructure using Route-Reflectors, creation of different OSPF areas for the various Regions and intergration of the same to the Core area i.e Area 0.

August 2010 – April 2011 Safaricom Ltd

TAC Engineer

Design and Configuration of Cisco Telepresence for Kenya and Uganda with International peering with Tata for access to International rooms.

Manage and support the core IP network (Local/Internal dynamic routing and International BGP peering to Emix and Tata via Teams and Seacom undersea cables)

Design and configure MPLS VPNs. AToM, VPLS and L2TPv3 Layer2 VPNs

Design and configure VRF aware IPSEC MPLS solutions

Provide level 2 support for NOC,Support, Solutions and Deployment

Design and configure IP solutions like MPLS, VPLS, Multicast and IPSEC VPNs

Design and Intergrate new BTS sites connecting via Dark Fiber and using Q-in-Q tunnelling to the core.

November 2008 – July 2010 AccessKenya Group Nairobi, Kenya

Customer Service Engineer

nDesign and Configure WAN, MAN and LAN networks for Data, Voice and Video using multivendor products

nConfigure Cisco routers and switches

nConfigure Cisco ASA, Cyberoam, Netscreen and Vyatta firewalls

nConfigure IPIP and IPSEC VPNs (Site-to-Site and Remote Access) on Cisco routers, ASA, Cyberoam, Netscreen and Vyatta firewalls

nInstall and configure Mail servers (Sendmail and Postfix for Linux, Mdaemon and Exchange for MS Windows)

nInstall and configure Samba, Named and DHCP server on Linux platform and Active directory for MS Windows

nImplement QOS on Cisco routers and catalyst switches

nInstallation and Configuration of ADSL solutions on DSLAM

nDesign and configure MPLS VPNs. AToM, VPLS and L2TPv3 Layer2 VPNs

nInstallation and configuration of Wimax and Motorola Canopy SM modules

September 2008-November Nation Media Group Nairobi,Kenya

Assistant Systems Administrator

nSystems Administration (Microsoft Windows 2003 server, RCS, NewsManager)

nNetwork Support (Cisco routers and Switches, Extreme Switches)

nHardware Inventory

November 2007-September 2008 Kenya Commercial Bank Nairobi, Kenya

Accountant

nInvolved in accounts and administration

nSalary processing

nBank returns and reconciliation

nCheque processing

nCommission recovery

nBills payment (expenses)

May 2007- October 2007 Barclays Bank of Kenya Nairobi, Kenya

Graduate Clerk

nInvolved in account opening

nStanding order processing

nFixed deposits

nTelephone banking

nPosting and amendment of accounts

March 2007-April 2007 Catholic Relief Services Mombasa, Kenya

Research Assistant

nInvolved in data collection for program survey

nReviewed instruments for data collection for completeness, consistency and flow

nConducted both community level interviews as well as administered questionnaires as per instructions on the survey tools and ensured that the set targets are met within given period.

January 2006 –May 2006 African Medical and Research Foundation (AMREF)

Nairobi, Kenya

Industrial attachment

nUser support, Hardware repairs

nSoftware installation

nTroubleshooting and networking

nLinux installation and Configuration

February 2004- April 2004 Ontime Solutions Nairobi, Kenya

Software Developer

nSoftware development

May 2004- August 2004 Jocham Hospital Mombasa, Kenya

Software Developer

nDevelopment of a hospital system. The development platform was Visual basic 6.0

nDeveloped distributed applications (DCOM).

EDUCATION

April 3rd 2014 Cisco Systems Jakarta, Indonesia

CCIE Routing and Switching Licence number 43135

March 3rd 2018 ComputerPride

CCIE Data Center Written

March 6-8th 2017 Arrow ECS, United Kingdom

Checkpoint Certified Security Administration R77.30

June 29-1st 2017 Tecno Brain, Kenya

Checkpoint Certified Security Expert R77.30

2011 ComputerPride Nairobi, Kenya

Cisco Certified Internetwork Expert (CCIE) Routing and Switching Written

2011 Viscar Industrial Capacity Limited Nairobi, Kenya

Fibre Optic Network Planning and Design

2010 ComputerPride Nairobi, Kenya

Cisco Certified Network Professional (CCNP)

2009 CoastData Nairobi, Kenya

Cyberoam Certified Network Security Professional (CCNSP)

2007 CyberNetworks Nairobi, Kenya

Cisco Certified Network Associate (CCNA)

2002-2006 Maseno University Maseno, Kenya

Bsc. Computer Science and Engineering

2001 Mombasa Polytechnic Mombasa, Kenya

Certificate in Computer Operations and Business Applications

2001 German institute Mombasa, Kenya

Certificate of attendance German Language course

1997-2000 Mariakani Secondary School Kilifi, Kenya

Kenya Certificate of Secondary Education

1989-1996 Kathonzweni A.I.C Boarding Primary School Makueni, Kenya

Kenya Certificate of Primary Education

ATTRIBUTES

Innovative, results oriented, good team player and fast learning ability. Enjoy solving challenges and pioneering Network solutions.

HOBBIES

Travelling and visiting new places, interacting with people of diverse cultures and traditions and acquainting myself with new technologies with the power of revolutionizing world interaction in both business and social spheres

DATE OF BIRTH

September 16th 1982

RELIGION

Christian

SPOKEN LANGUAGES

English, German, Swahili, Kamba

CONTACT DETAILS

P. O. Box 2056 - 00202 Nairobi, Kenya

Mobile: +254-***-***-*** +234 706-***-**** +234 706-***-****

Email: *******@*****.*** *******@*****.***

Skype: eng.vic

REFEREES