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Customer Service Administrative Assistant

Location:
Edmonton, Alberta, Canada
Salary:
18
Posted:
November 14, 2018

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Resume:

HONEY LINGAD VIENNEAU

***** *** *** ** ******** AB

Mobile No.: +1-514-***-****

Email: ac7oud@r.postjobfree.com

CAREER OBJECTIVES

To obtain a position that will enable me to utilize my personal, professional and academic qualification and develop further my talent and skills for continuous career improvement.

SKILLS, QUALIFICATIONS AND PROFESSIONAL STRENGTHS

Excellent in Customer Care Service.

A pro-active and result oriented competent individual and have good interactive and interpersonal skills.

Has the ability to organize, coordinate, implement and control work related activities

Adaptable – has the capability of adapting to new environment and grasp work quickly.

Can work under pressure, highly motivated, dynamic, flexible and systematic and has commitment to deadlines and willing to be trained and can work with minimal supervision.

Proficient in Microsoft Office Application (Word, Excel, Outlook, PowerPoint, Email and Internet Application).

Knowledgeable in Basic Office Procedure.

Proficient in English (Write, Read & Speak).

SEMINARS AND WORKSHOPS ATTENDED

Telephone Skills Workshop

FedEx Express

Learning and Development Department

June 30, 2007

Delighting Customers Workshop

FedEx Express

Learning and Development Department

July 30 – July 31, 2007

International Track and Trace Training

FedEx Express

Learning and Development Department

March 11 – March 13, 2008

WORK EXPERIENCE

December 2012 – March 2015

Sr. Administrative Assistant

Hertz Car & Truck Rental

315 McAlpine Crescent, Fort McMurray AB

Generating accounts receivable month end reports.

Month end filing.

Create and maintain excel spreadsheets/reports as required.

Sending invoices to clients

Preparing physical inventory of vehicles on weekly basis.

Assisting fleet administration on prepping new vehicles.

Sending registration request for new vehicles.

Maintain filing system for billing related documents.

Performing other duties as required.

October 2008 – June 2012

Administration Assistant cum Secretary

BrandConnection Dubai

Capricorn Tower Sheikh Zayed Road Dubai, U.A.E.

Writing and dispatching routine or straightforward letters.

Sorting and opening post.

Perform general clerical duties to include but not limited to: photocopying, scanning, faxing and mailing documents.

Maintaining records, filing systems and computer files.

Answering general queries by telephone.

Preparing and typing memo, correspondence, reports and other documents.

Arrange callbacks to protect boss’s time.

Screening visitors and arrange amenities as needed.

Arrange and prepare travel itinerary through internal and outside agents.

Prepare expense tools for the manager and other staff.

Routinely order and control department supplies and update mail or phone directories.

Preparing business presentation.

January 2006 – September 2008

Associate Customer Relations Representative

FedEx Express - Customer Service Department

P.O. Box 9239 Dubai, U. A. E.

Covering reception from time to time - greeting all visitors, handle all incoming calls and transferring to respective departments and personnel. Handles incoming mails and check payment issuance.

Provides courteous and professional responses to routine customer telephone calls regarding FedEx services and solutions. Action customer requests whilst supporting and promoting company objectives and complying with legal requirements.

Responds to routine customer calls relating to booking, quotations, supply requests and package status. Processes calls in accordance with FedEx and legal requirements.

Provides basic advice and information to external customers regarding specific aspects of FedEx services, shipping solutions and requirements.

Identifies and develops potential revenue opportunities from inbound customer calls. Documents all relevant details using the agreed local procedure.

Resolves basic customer complaints arising from telephone calls. Offer support and provide re-assurance, escalating complex or high impact issues to appropriate areas. Document all relevant points.

Supports continuous service improvements and total customer satisfaction by enhancing current competencies and implementing new processes and procedures.

Achieve individual, team and service level goals by performing all activities in accordance with defined standards for performance and conduct.

Performs any other related duty and provide contingency cover as requested by management like secretarial assistance and administrative works like filing, making of LPO, typing of correspondences, making presentations in power point.

September 2004 – October 2005

Insurance Receptionist

Zulekha Hospital Dubai LLC - Insurance Department

Al Ghusais Dubai, U. A. E.

Giving appointments to the patients for the respective doctors.

Providing information about different departments to which patient is concerned and categorizing them as self-payment and insurance patient.

Taking approval from the insurance companies for certain illness, examination and operation.

Preparing insurance report that needs to be submitted to the insurance companies.

ACADEMIC ACCOMPLISHMENT

1996 - 2000 BS Commerce Major in Marketing

Centro Escolar University

Mendiola, Manila-Philippines



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