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Manager Customer Service

Location:
Edmonton, Alberta, Canada
Posted:
November 14, 2018

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Resume:

RAGHBIR SINGH

# ****, ** ** **, ********, Alberta – T6T 2A9

Contact: +1-780-***-**** Email: ac7otz@r.postjobfree.com

Experience in Operations, Customer service, Operations management, Office Administration/Management, Audit & Compliance.

Strong problem-resolution and presentation skills with overall business operating strategy.

Excellent planning, execution, monitoring and resource balancing skills, attention to detail and the ability to build and lead effective teams.

Proficiency in streamlining working procedures, formulating cost-effective solutions for enhancing operations.

Systematic and organized with quick adaptability to changing trends and processes and possessing comprehensive problem detection/ solving abilities and a highly analytical bent of mind.

Computer Savvy and a quick learner

Good working Knowledge of MS Office Suite (Word, Excel, Power point, Outlook, Thunderbird, Internet, Manager etc.)

Good hands on computer keyboard.

Professional Experience

Description

From - To

(Month and Year)

Singh Merchants Pvt Ltd, Gurgaon

Manager Operations

June 2015 – April 2018

Rayat Enterprises Nawanshahar, Punjab

Branch Manager

July 2012 – May 2015

UAE EXCHANGE AND FINANCIAL SERVICES LTD., Punjab

Manager Audits

Dec 2008 – June 2012

UAE EXCHANGE AND FINANCIAL SERVICES LTD., Punjab

Operations Manager

1999 – 2008

RENAISSANCE FINMARTZ PVT. LTD., New Delhi

Office Coordinator

1997 - 1998

SKYRIDER FREIGHT PVT. LTD., New Delhi

Office Assistant

1996 – 1997

ABI OVERSEAS LTD., New Delhi

Account Assistant

1995 - 1996

Roles and Responsibilities undertaken

Business Development

Day to Day branch operations

Vendor Development

Customer relation and Retention

Maintaining relationship with Vendors

Fund Management

Dealing with banks and Government agencies for day to day activities.

Liaising with financial institutions and Banks for facilities at favorable terms and for daily activities.

Training & awareness for employees and partners

Taking care of all administrative and HR activities of the branch.

Taking care of Asset Management

BANK RECONCILIATION

Taken care of Book Keeping

Handling and maintaining working relationship with external auditors

Liaising with internal auditors, statutory auditors and regulatory & compliance auditors

Preparing risk register and presenting the Risk Matrix to the senior management

Conduct risk assessments and advise the management proactively on all compliance related issues

Investigate security breaches and Implement disciplinary procedures

Understanding compliance requirements from the head office and ensuring the same is implemented across branches and region without any deviations

Monitor client relationship and program performance to meet and exceed client specifications

Ensure continuous interaction with the customer to make sure that areas of concern can be worked upon for improved service levels

Create an environment that sustains and encourages high performance; motivate teams in optimizing their contribution levels

Customer Relationship Improvement

Handling customer grievances.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

Graduate, Bachelor of Commerce (B.Com), Completed in the year 1995

CERTIFICATIONS

Diploma in Computer Software Application



Contact this candidate