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Customer Service Administrative Assistant

Las Vegas, Nevada, United States
November 13, 2018

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Vickie Wargo

**** ********* ****, *** *****, NV *9110

Cell: 702-***-****


Career Profile:

An accomplished and talented professional with more than ten years of experience in customer relations in many different types of businesses. Wishing to seek a position to utilize skills to grow and broaden career related experience and goals.

Professional strengths:

● Ability to improve workflow, accuracy and efficiency

● Familiar with vendor relations, implementation of technologies and program management

● Ability to establish a good relationship with service providers and vendors

● Possess excellent verbal and written communication skills

● Excellent organizational and interpersonal skills

● Ability to work with little supervision

● Have a working knowledge and past experience with tax return preparations

● Detail oriented

● MS Office, Excel, Outlook, Powerpoint and Word program knowledge Professional Experience (10 year history provided – more available on request): Alterra Group dba Alterra Home Loans February 2016-December 2016 Licensing Coordinator

● Responsible of all licensing aspects (creating, maintaining and terminating) west coast branches.

● Responsible for research and obtaining DBA's, City/County/Local/State licenses.

● Developed and maintained desk manual, presentations and a variety of detailed oriented projects.

Smart City Networks November 2007-November 2014 Customer Service Representative II

● Answer incoming calls to corporate office, including the nationwide 800 number.

● Responsible for in house after hours dispatch.

● Training assistance for all nationwide convention centers.

● Respond and resolve customer inquiries via phone and email communication.

● Assisted clients with sales, service descriptions, billing inquiries and payment processing.

● Reviewed and verified contracts for electrical, plumbing, internet, wireless and telephone services.

● Document management through the companies Document Management System.

● Identify and file documents electronically for all nationwide sites.

● Administrative assistant/support to the president and executive team.

● Arrange and organize detailed travel plans for executives.

● Communicated directly and efficiently with Management at multiple office locations. Harrah’s Hotel & Casino September 1996-November 2007 PBX Trainer / Room Resv Agent

● Trained all new hire on switchboard, call processing, and emergency procedures.

● Dispatch for engineering.

● Update information for all agents daily.

● Communicate with hotel executives.

● Updating schedules and hotel directory.

● Process calls through switch board.

● As dual agent, assisted customers with dinner, show and room reservations from ACD switchboard References:

Available upon request

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