Vickie Wargo
**** ********* ****, *** *****, NV *9110
Cell: 702-***-****
Email: ac7oth@r.postjobfree.com
Career Profile:
An accomplished and talented professional with more than ten years of experience in customer relations in many different types of businesses. Wishing to seek a position to utilize skills to grow and broaden career related experience and goals.
Professional strengths:
● Ability to improve workflow, accuracy and efficiency
● Familiar with vendor relations, implementation of technologies and program management
● Ability to establish a good relationship with service providers and vendors
● Possess excellent verbal and written communication skills
● Excellent organizational and interpersonal skills
● Ability to work with little supervision
● Have a working knowledge and past experience with tax return preparations
● Detail oriented
● MS Office, Excel, Outlook, Powerpoint and Word program knowledge Professional Experience (10 year history provided – more available on request): Alterra Group dba Alterra Home Loans February 2016-December 2016 Licensing Coordinator
● Responsible of all licensing aspects (creating, maintaining and terminating) west coast branches.
● Responsible for research and obtaining DBA's, City/County/Local/State licenses.
● Developed and maintained desk manual, presentations and a variety of detailed oriented projects.
Smart City Networks November 2007-November 2014 Customer Service Representative II
● Answer incoming calls to corporate office, including the nationwide 800 number.
● Responsible for in house after hours dispatch.
● Training assistance for all nationwide convention centers.
● Respond and resolve customer inquiries via phone and email communication.
● Assisted clients with sales, service descriptions, billing inquiries and payment processing.
● Reviewed and verified contracts for electrical, plumbing, internet, wireless and telephone services.
● Document management through the companies Document Management System.
● Identify and file documents electronically for all nationwide sites.
● Administrative assistant/support to the president and executive team.
● Arrange and organize detailed travel plans for executives.
● Communicated directly and efficiently with Management at multiple office locations. Harrah’s Hotel & Casino September 1996-November 2007 PBX Trainer / Room Resv Agent
● Trained all new hire on switchboard, call processing, and emergency procedures.
● Dispatch for engineering.
● Update information for all agents daily.
● Communicate with hotel executives.
● Updating schedules and hotel directory.
● Process calls through switch board.
● As dual agent, assisted customers with dinner, show and room reservations from ACD switchboard References:
Available upon request