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Front Desk Supervisor

Location:
Brooklyn, New York, United States
Salary:
$60,000
Posted:
November 13, 2018

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Resume:

Profile Joseph is a hardworking, industrious, and ambitious individual looking to add value and

promote growth within a hospitality management role with a passion for marketing. Experience Seafarers International House - New York, NY Front Desk Supervisor -July 2012–Present

• Manage a team of front desk employees

• Answer all incoming phone calls, transmit and receive messages via fax, emails, social media platforms.

• Greet and extend courteous assistance to guests with professional and appropriate expressions when addressing guests.

• Verify customers credit and issue room keys, once form of payment and photo identification is established.

• Active role in listening to and recording guest comments or complaints, involving management as necessary. Ensure appropriate steps are taken to anticipate guest needs and resolve them promptly.

• Answer inquiries and assist in making reservations pertaining to hotel services.

• Enter guest reservations into property management system and accurately segmenting reservations into the appropriate category using selling strategies and revenue management to close out sale and up sell the hotel.

• Provides qualitative customer relationship management and service by reviewing satisfaction with stay, accuracy of guest folio, and invites guests to return during checkout process.

• Compiling, gathering, collating or classifying information about data, guests and process by reporting or carrying out a prescribed action in relation to the information is frequently involved.

• Assist and escort guests to their registered rooms to provide room orientation.

• Monitor accounts receivable and accounts payable.

• Perform bookkeeping activities such as balancing cash accounts and guests charges.

• Train staff on fire drills and inspects standpipe/sprinkler are functioning properly.

• Empowers staff to participate on more engaging and enriching levels with customers.

• Network with national and international affiliates for business growth

• Assist with cashier functions.

• Handle invoices for groups and large parties.

• Complete checks to ensure all accounts are current and comply with standards established by the Accounting and front office policies.

• Acquainted with different points of interest surrounding the hotel, New York City tours, restaurants and attractions.

Joseph

Okolo

785 Dekalb Avenue, Apt 3F

Brooklyn, NY 11221

T 646-***-****

ac7osz@r.postjobfree.com

Financial Guide Extra - Lagos, Nigeria

Portfolio Manager – February 2009–November 2011

• Managed a 100+ client account portfolio with customized investment guidance

• Created databases to record information with up to date market activity

• Conducted research on financial statements to determine which companies would yield optimal profits

• Led client presentations for more than twenty stock broking firms

• Maintained positive client interaction through emails and mandates

• Prepared Investment Committee presentations that thoroughly evaluated all relevant project risks and identified proper resolution strategies

• Consulted with clients to delineate and analyze their financial situations

* Developed strategic solutions to further clients’ financial-planning goals

• Maintained expertise to aggressively build a solid client base and drive revenue growth

• Fostered knowledge of and experience in leveraging investment instruments in complex scenarios

• Trained new employees in leadership and team-building skills Education

Coursera- (currently enrolled) 2018

Data driven decision making

Cornell University - New York, NY

Master Certificate in Hospitality Management (Focus on Marketing) – October 2018

• Excelled in courses surrounding the study of Revenue management, Sales and Marketing, Branding and Strategy, SEO/SEM, Ratio analysis/finance, Team leadership, and Restaurant management.

University of Maiduguri - Borno State, Nigeria

Bachelor of Science in Economics – 2005

Licenses Fire Life and Safety - New York, NY

Active Director – June 2012-Present

• Leads fire drills and safety inspections

City Wide Standpipe Systems - New York, NY

Active Inspector – March 2018-March 2021

• Inspects, tests, and maintains standpipe systems in buildings or structures in New York City City Wide Sprinkler Systems - New York, NY

Active Inspector – April 2018-April 2021

• Inspects, tests, and maintains sprinkler systems in buildings or structures in New York City Languages English, Illushin, Hausa

References Marsh Drege

Executive Director, Seafarers International House

716-***-****

Andrezj Krasnicki

Front Desk Reception, Seafarers International House 718-***-****

Work Authorization Authorized to work anywhere in the US



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