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IT Manager

San Fernando, Central Luzon, Philippines
November 13, 2018

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Professional with broad experience and extensive knowledge for 13 years working under

operations and shared services. With cross-functional IT project, management, methodologies and techniques, consulting, designing and analyze systems outages. Leadership of IT team, delivering wide ranging core solutions to organizations. An ambitious, self-motivated individual who has the necessary IT skills, personal attributes and managerial experience required for a successful career at the highest levels. LAURENCE ODEJAR SANTOS

Address: 09 Don H. Ventura St., Villa Victoria Subdivision, City of San Fernando, Pampanga, Philippines

Email Address:

Mobile No. +63-933-***-****

Shore 360 - Client Base - February 2018 - August 2018 Philexel, Clark Field Pampanga

Position: IT L2Specialist - Operations

Provide system administration and support for on-premise system and cloud service Microsoft Azure.

Implement and maintenance of Windows Server, Linux Servers, Cloud Server, Office 365, Exchange and relay email servers, Network, Virtual Environment, VOIP, firewall, vpn, SAN/LUN, Database. and etc.

Provide remote and assistance for both internal and external clients.

Assist in design of new system and process flow. Further research and study for the new features and update of other cloud services can be used and implemented to the industry for better resources.

Providing necessary assistance, information and reports to ISO team w/ regards to security, process improvement and etc.

Conducting system migration, sever decommissions and creation of new environment for internal services and client facing system.

Improvement of existing procedure and standard, conduct actual testing of the process created for efficiency and accuracy.

CBE Prime Holding Inc. - February 2017 - December 2017 Administration Office CB Mall Urdaneta City Pangasinan Position: IT Manager - Shared Services

Manage a team of 7 IT and provide support, coaching, delivery performance evaluations and goal settings.

Provide annual strategic planning to streamline the Information Technology department by separating support tasks, creating new leadership positions and implementing best practices.

Deliver updates during Exe-com and Departmental meetings. Provide constant scrum meeting for IT Team.

Possess strong knowledge of the software development and IT product design life-cycle.

Track project milestones and deliverable, communicating with co-workers and clients as necessary to keep them abreast of the project’s progress.

Adept in building strong relationships with IT staff, customers, vendors and third party contractors.

Developed annual budgets for new and on-going IT projects and ensured operations within parameters.

Ensures security and backup of databases such as ERP, File server and in-house application systems.

Preserves assets by implementing, calendar year preventive maintenance, disaster recovery and back-up procedures and information security and control structures.

Accomplishes and enforce IT standards, policies and procedures side by side by Audit department and SGV.

Developed and analyzed plans for monitoring cost benefits and returns on investments. LMI Express Delivery Inc. - May 2016 - December 2016 Country Space Building H.V. Dela Costa St. Makati City Position: IT Manager - Operations

Plan the IT Strategies and Solutions for the Company that addresses the IT requirements of different departments and future business needs. Eventually lead the implementation of such plan.

Ensure the system and database are properly backup and conduct integrity test.

Recommends information technology strategies, policies, and procedures by evaluating.

organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Act in alignment with user needs and system functionality to contribute to organizational policy

Identify problematic areas and implement strategic solutions in time.

Handle annual budget, ensure cost effectiveness and preserve assets, information security structures.

Make the hiring decision and manage employee/vendor’s performance to design, develop, implement, operate and administer computer and telecommunications software, networks and information system.

Maintain a stable and secured network environment (LAN/WAN).

Define department policy, responsibilities and procedures and lead the department in fulfilling its roles and responsibilities.


● Process improvement and Best Practice.

● Infrastructure Design and Implementation

● Migration and Decommission of Servers

● System Upgrading / Replacement

● Voice and Data structured Cabling

● Manual and Automation Backup

● Experience with on premise and cloud Technologies.

● Experience working with ISO teams and External Auditor

● Organization Development

● Strategic and Business Planning

● Project Management

● Budget Management

● Documentation and Reporting

● Contract Negotiations and Management

● Deployment for staging and production


Shopping Center Management Corporation - July 2011 – May 2016 SM City San Fernando Downtown, SM Savemore Apalit and Walter Mart Gapan Nueva Ecija Position: IT Officer - Shared Services

Ensures that the LAN/WAN is up and running to enable internal mail, browsing and applications system.

Review project plans to plan and coordinate project activity.

Facilitate the yearly budget preparations for capex, opex, facilities improvement and etc.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Direct service provider for the system enhancements and plans and conduct inventory for software and hardware to monitor out of warranty units, subject for replacement, license renewal and for repair.

Consult with users, management, vendors, and technicians to assess computing needs.

Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.

Maintain, install and configure mall system facilities. Coordinate with contractors for projects, repairs and purchase of software and hardware.

Implement IT procedures and policies to all users and computers.

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Australian International Training and Management Group - April 2009 – July 2011 Centennial Rd., Clark Field, Pampanga

Position: IT Supervisor - Operations

Install, configure and maintain international school system facilities. Coordinate priorities between the IT department and end users.

Routine knowledge bases and proprietary troubles hooting techniques to resolve end-users’ technical issues in a timely and cost effective manner.

Install, monitor and maintain the computer systems, application, servers and networks devices.

Providing support, including procedural documentation and relevant reports.

Ensure all inventory for software and hardware are updated.

Developing and maintaining the infrastructure and IT systems. Negotiating IT service contract with partners and suppliers.

Tollways Management Corporation – SCTEX - March 2008 – March 2009 Dolores, Mabalacat Pampanga

Position: IT Assistant - Operations

Maintenance of toll collection system for expressway. Installation, configure and maintain toll system, network, server and communication devices.

Conduct trouble shooting via remote, phone or in the premise.

IT administrative and help desk support.

Analyze logs for checking transaction errors, incident report and faulty.

Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities.

Configure and add new services as necessary, repair and recover from hardware or software failures.

Coordinate and communicate with impacted constituencies. Comclark Network and Technology Corporation - February 2005 – March 2008 Manuel Roxas Highway Clark Field Pampanga

Position: Field Support Specialist - Operations

Installation and maintenance of broadband internet for clients (wireless and wire cable connection).

Repairing and monitor intermittent connection including client premises equipment.

Identify causes of slow connection and signal vitiates to assure a proper signal level.

Shifting assignment for back end support to assist client concerns, technical and customer service.

Provides technical assistance and support for field engineers in trouble shooting hard lines, testing signal and connection.


June 2000 – March 2004

Holy Angel University Pampanga

Bachelor of Science in Computer Science


Operating System

Windows XP,7,8,10, Windows Server 2000,2008,2012,2016, Ubuntu servers, Centos servers, NethServer, Zentyal, PFsense, ClearOS and etc.

Application System

ERP, Squid Proxy, Apache, Nginx, IIS, zimbra, vmware, Domain Controller Skype for Busines, Office 365, API / Relay Server, DNS Server, SSH Server, Postfix, MS Exchange, Jboss, Openfire, Synology, File Server, Nagios, MRTG, Xymon, APM new relic, Status cake, OSticket, Azure Cloud, Amazon Cloud, JIRA atlassian, Team city, Octopus, HyperV, Virtualbox, VMware and etc.

Network and Phone System

Allied Telesis, Cisco, Firebox, Watchguard, Zyxel, Asterisk, Ruckus, Zone Director, Wireless, Pananosic, Nec, Avaya, Asterisk FIrewall and etc.

Programming and Database

MySql, MSSql, php, python, VB.Net, Visual Fox Pro and etc. Character references will be provided upon request. I hereby certify that the above information are true and correct to the best of my knowledge and belief.




CBE Prime Holding Inc.

Online ticketing system and Online attendance filling system.

Domain controller (implementation for GPO, DNS server, DHCP server and etc).

Instant Messaging System Open source “Openfire” WAN Setup.

Relocation of on premise server room (1st floor to 2nd floor).

Replication database server for internal proprietary system using mysql.

Implementation of network monitoring tool PRTG and Xymon.

Project for 2 way radio system accessible by remote WAN Setup.

Provide and improve process and policies in coordination with Audit department and SGV external firm.

Restructure the IT Team and proposed and implement additional backup programmer.

Provide turnover of all polices created and 2018 strategic planning.

Initiated the project for the pawnshop proprietary system and erp project. LMI Express Delivery Inc

Structured Cabling for Voice and Data (IT Infrastructure Project for New Building).

CCTV project for relocation to new building.

Proprietary system project for 4Ps partnership with DSWD government agency.

Migration of proprietary system from old hardware to new Dell Servers (Dedicated and VMs). Shopping Center Management Corporation

Structured Cabling for Voice and Data (IT Infrastructure Project for New SM City San Fernando)

Structured Cabling for Voice and Data (IT Infrastructure Project for New SM Savemore Apalit)

Structured Cabling for Voice and Data (IT Infrastructure Project for New Waltermat Nueva Ecija) Solana Land

Structured Cabling for Voice and Data (IT Infrastructure Project for New Building)

Contact this candidate