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Customer Service Management

Location:
Tampa, Florida, United States
Posted:
November 13, 2018

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Resume:

Shandalla Sanchez

Phone: 813-***-****

ac7org@r.postjobfree.com

CAREER FOCUS

Highly qualified AML (Anti Money Laundering) Analyst with extensive knowledge of accounting principles, regulation policies, government regulations, and AML investigation procedures.

In-depth understanding of anti-money laundering procedures and regulations including report writing, regulatory compliance, auditing, and project development.

Professional and approachable in appearance with a strong work ethic.

Self-motivated, detail oriented and independent worker with strong time-management skills.

Dedicated employee with high integrity, strong work ethic and great leadership skills.

PROFESSIONAL EXPERIENCE

Citibank, Tampa, FL

Compliance and Investigations Analyst GFIU PT (September 2017-Present)

Responsible for the execution and maintenance of quality control/quality assurance reviews to ensure the effectiveness of monitoring policies, procedures and training documents, documentation and resources used to comply with regulatory requirements and reviews of suspicious activities and transactions in the bank and ensure timely and accurate reporting of suspicious transactions. Leading compliance and control projects to facilitate effective solutions to remediate or avail compliance findings and mitigate risks for the global footprint of the bank's AML division. Drafting and implementing senior leadership notifications, procedural documents, responses, assessments and training programs.

Proactively review AML alert and transaction monitoring and case investigations process and procedural documents to ensure compliance and/or adherence to relevant procedures and processes and industry Standards for both ICG and GCG markets.

Member of the Global AML Policy Committee. The global committee which all Citi Anti-Money Laundering Procedural documents must be scrutinized and vetted by prior to implementation. Reviews performed on all procedural documents for compliance, contradiction and adherence with Money-Laundering process and any overarching documents. Formulate revisions, recommendations or approvals of AML procedures bi-annual, semi-annual and annual reviews.

Assesses Quality Control results to determine isolated and/or recurring deficiencies and develops corrective action plans such as one on one training or other actions as applicable.

Assesses the quality and accuracy of case reviews in line with current procedures. Modifications of procedures to align with OCC, OFAC and SEC guidelines for Money Laundering compliance and mitigation.

Participation in collaborative efforts with FIU Senior Leadership, FIU Senior Management to comply with and remediate compliance and control regulations, disputes, and patterns. Developed plans to address and implement comprehensive finding rehabilitation programs.

Drafting response for Compliance disputes as well as coordinating meetings to address disputes and concerns

Coordinates with key stakeholders, leaders and senior members of alternate functions including but not limited to Training and Procedures, Governance and Oversight to update processes, procedures, programs to develop and deliver training as applicable.

Conduct assessments and periodic walkthroughs of Financial Intelligence Units processes as needed and identifies process improvements.

Assist management with additional examinations of case reviews to work with training and procedures to ensure reviews for a risk base approach.

Assists with Audit and Exam management, obtain, consolidate and package regulatory deliverables

Training of the Investigation review process of GCB and Investigations products to junior level analysts.

Citibank, Tampa, FL

AML Senior Compliance Analyst (Team Senior Analyst, AGT Senior, Maker-Checker)

AML Ops Intermediate Analyst (January 2015- September 2017)

Review and authorization of cases which resulted in escalations after unusual behavior identified to protect the bank from legal/regulatory, reputational and franchise risks ensuring accuracy, completeness and compliance with regulatory, internal and external audit requirements and/or policy and procedural requirements.

Special Project conducted in Matter Requiring Immediate Action 4 – Worked on Citi’s largest SAR effort. Collaboration with GIU, BUSA, Operations and SAR Team

Reviewing cases to ensure quality prior to escalations to the FIU.

Achieving productivity goals, many times exceeding without sacrificing quality

Subject matter expert on continuing changes and assisting other with complicated situations.

Assisted in new hire training classes for AGT within GCG.

Assisting Team Lead with special projects, hiring, yearly reviews and evaluation of retention of junior level analysts and contractors.

Formulate documentation to retain or release employees, contract employees or revise Analyst Graduation Transformation Senior Team.

Coordinating training and calibrations to assist analyst with escalation process.

Coaching, training creation, facilitation and mentoring analyst in each AGT Analyst/Research Assistant class of between 20-35 analysts

Directly responsible for a team of 5-10 team analyst and 10 AGT analyst and Research Assistants

Design and presentation of actionable reporting to senior-level management

Acting as the central liaison for cross-sector stakeholders

Reviewing AML alert and transaction monitoring and case investigations by junior level analysts to ensure compliance and/or adherence to relevant procedures and processes for both ICG and GCG markets.

Assesses Quality Control results to determine isolated and/or recurring deficiencies and develops corrective action plans such as one on one training or other actions as applicable.

Assesses the quality and accuracy of case reviews in line with current procedures.

Participation in collaborative efforts with FIU Senior Analysts, FIU Team Leads and Management to discuss Quality Control results, disputes, and patterns of finding.

Drafting response for Quality Control disputes as well as coordinating meetings to address these disputes

Coordinates with and support members of alternate functions including but not limited to Training and Procedures to update processes and deliver training as applicable.

Conducts periodic walkthroughs of FIU processes as needed and identifies process improvements.

Assist management with additional examinations of case reviews to work with training and procedures to ensure reviews for a risk base approach.

Assists with Audit and Exam management, obtain, consolidate and package regulatory deliverables

Training of the Investigation review process of GCB and Investigations products to junior level analysts.

AML/KYC regulations and industry guidelines (FSA, Money Laundering Directive, US PATRIOT Act, US Bank Secrecy Act, US Foreign Corrupt Practices Act (FCPA) and AB & C compliance)

Citibank, Tampa, FL

AML Compliance Analyst (April 2013-October 2014)

Engage in investigating activity resulting from an effective automated monitoring system that surfaces activity that exhibits behaviors that require further explanation. Protect the bank from legal / regulatory risks as well as reputation and franchise risks. Review of Credit Card account exit cases for FIU

Achieving productivity goals, many times exceeding without sacrificing quality.

Data analyses, account maintenance, yearly review for SPFs and other High Risk Entities and individuals. Review of entities to determine beneficial ownership, evaluation and renewal of KYC data. Determined when to exit relationships with clients based upon risk factors observed within annual review. KYC REM

Manage a caseload and consistently meet deadlines of analysis for our PEP and SPF population. Objectives are to monitor incoming and outgoing transactions within the accounts of Citi’s Politically Exposed Persons and Senior Public Figure population.

High risk analysis of Politically Exposed Persons (SPF/PEP’s) KYC data, annual review of regulatory expectations for account relationships with SPF/PEP’s. Reacting to transactions and scenario management with in Risk Management appetite for the business.

Investigating, researching and monitoring of client activity in adherence to regulations for compliance and audit requirements. Verification of transaction details for inconsistencies, discrepancies or negative trends that differ between the account profile documents and our client’s behavior.

Successfully navigating Citi databases to systematically monitor the transactions of our PEP and SPF population in an effort to reduce risk exposure for the business and Citi as a whole. Ensure that we minimize the business’ risk of fines/penalties or being used in reputation marring activities related to AML, Terrorist Financing or other criminal behaviors. Completed training in AML Investigations standards, AML Sanctions and AB&C, Regional Financial Intelligence units, AML Case Management Tool, ILT, NAM and LATAM, BSA and Patriot Act.

Preparation of Case work for SAR writing

Hillsborough County Public School District- Secretary IV-Bookkeeper I – Tampa, FL (September 2009-April 2013)

Handle audit control, Accounts Payable and Accounts Receivable inquiries, complaints, billing questions and payment. Procurement management including reconciliation of all internal use credit cards, grants, federal and state budget accounts. Liaise between parents, faculty, staff and vendors, coordinate event contracts and payment. Ordering of textbooks and various school supplies. Liaise between the school and PTA to ensure strict compliance with Hillsborough County School District policies and regulations for funds management and compliance adherence. Interface daily with internal and external clients. Resume review for current open roles. Participation in the interview process, on-boarding of new employees, payroll and separation advisement via Lawson and district HR System.

Audit Controls and Compliance. High attention to detail. Accounting and management of 40 internal accounts and 75 Federal, State and Local governmentally funded budget and grant accounts.

Accounts Receivable and Accounts Payable duties, managed logistical operations for ordering, receiving, and shipping needs for school.

Event organization of events, appointments, and interviewing of service providers. Review of district rules and regulation compliance. Coordinate with potential vendors to ensure compliance with District policy.

Contract negations with vendors, strong customer service to transition through each of my duties effortlessly

Supervisor level phone calls with difficult situations.

Liaison for implementations for new programs to improve school function.

EDUCATION

• University of Phoenix, 2017-present

Bachelor of Science in Business Management

SKILL SETS

10 plus years of Customer Service and Management

Anti-Money Laundering (AML) alert, transaction monitoring and case analysis

Sales – Telesales, B2B, and in-person

Account Maintenance and Management

Relationship Management

Client Screening

Intelligence analysis

Financial reporting tools

SAR reporting

OFAC regulations

Regulatory Compliance

Back office operations

Web-based Reporting Tools

Accounting

Procurement AP/AR

Clerical duties

Human Resource Management (Contract negotiations, payroll, hiring, vacation allocation)

Grant writing and validation

Leadership

Management

Director of various initiatives

Project Management

Conflict Resolution

High Profile Client Management, AML Red Flags, BSA-Monetary Instrument Log

Event Planning and Contract negotiation

SPF Client On-boarding and Client Account Maintenance

Infectious Positivity

Training Facilitation

Human Resources Management



Contact this candidate