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Administrative Assistant Customer Service

Tucson, AZ
November 13, 2018

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Cecilia B. Teran

**** *. ******** *****, ******, AZ 85746 / Tel# 520-***-**** Email:

Administrative Assistant


Thirty year experience providing administrative support for a diverse institution. Expert in using technology to enhance speed and accuracy of administrative tasks. Demonstrated range of professional communication skills. Earned Bachelor’s degree in Criminal Justice Administration while working full-time.




Customer Service

Phone Service

Data Entry


MS Excel

MS Word

Business Correspondence

Office Machines

Mail Routing







Detail Orientation


Sunnyside Unified School District 12, Tucson, Arizona 2005-Present

Administrative Assistant Purchasing

Provide wide range of administrative and clerical duties to the Purchasing Department. Issue purchase orders for 21 district schools in addition to 20 different administration departments. Post numerous bids and RFP’S on SUSD website for public viewing, which provides opportunity for vendors to submit proposals. Provide administrative support to school and administration secretaries related to APTA software system.

Mail bids, recaps, awards, renewals, and rejected bids.

Issue, receive, revise, and cancel purchase orders.

Create and submit requisitions for Purchasing Department and any school or administration department in need of assistance.

Resolve order discrepancies, and coordinate returns back to vendors.

Train new and existing district employees each new fiscal school year on different software programs related to APTA software.

Sunnyside Unified School District 12, Tucson, Arizona 2001-2005

Administrative Assistant Curriculum Desert View High School

Provided wide range of administrative and clerical duties to the Curriculum Department at high school. Maintained and streamlined teachers internally or externally and managed employee accountability.

Customer service orientation

Translated (Spanish) between assistant principal or principal, and parents of students.

Assisted in AIMS educational testing process.

Created weekly, monthly, and quarterly MS Excel spreadsheet attendance reports.

Pima Federal Credit Union, Tucson, Arizona 2001

Receptionist; high paced station

Greeted, screened, and directed credit union members to appropriate department. Researched members accounts, and resolved account discrepancies. Numerous Spanish speaking members, whom I assisted with my Spanish knowledge. Answered incoming phone lines to provide detail to members to best of my ability prior to transferring to adequate credit union employee.

Crisis Productions, Inc., Tucson, Arizona 1994-2001

Advertising Specialties; Office manager and sales representative

Generated new accounts, and overlooked existing perpetual sales business accounts. Negotiated and retained existing client accounts. Conducted selling of custom product, which consisted of intense detail.

Deadlines continually with selling of custom advertising specialty for special event dates.

Conducted bookkeeping, which included accounts receivable/payable.

Performed numerous sales transactions with customers whom only new Spanish.

Crawford and Company Insurance, Tucson, Arizona 1991-1993


Insurance adjuster organization with eight employees. My job performance consisted of answering a 10 phone line incoming system.

Translation of interview between client and adjuster in Spanish.

Filed client documentation.

Mail routing within office.


University of Phoenix

Bachelor’s degree of science in Criminal Justice Management

Degree achievement 2015

Tucson College of Business


Diploma achieved 1983

Sunnyside High School

General Educational Studies

Diploma achieved 1981

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