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Temporary Retail Associate & Customer Service

Nederland, TX, 77627
$11 hourly
November 13, 2018

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Angela M. Lalko

**** ****** *

Nederland, TX ****7

409-***-**** home 409-***-**** cell


Bachelor of General Studies

Lamar University, Beaumont, TX

May 2005, GPA 3.1

Focus: Biology, Business

Secondary Subjects: English, Psychology

Lamar University, Beaumont, TX

High School Diploma

Nederland High School, Nederland, TX

May 2000, GPA 3.9

Work History

Nederland Independent School District, Nederland, TX

Substitute Teacher, All Levels

February 2017 – March 2017

The Schooner, Nederland, TX


February 2016 – June 2016

Van Meter Properties, Beaumont, TX

Property Management/Personal Assistant

June 2015 – November 2015

David’s Bridal, Beaumont, TX

Front Desk Receptionist

January 2015 – April 2015

I respond to all customer inquiries, greet all customers, answer & direct calls on the 6-line telephone system. I manage the flow of both scheduled & walk-in appointments.

I provide Information about store products, services, & current promotions while coordinating with as many as 5-10 other CSR’s, sales consultants, & managers to create a pleasant shopping experience.

Team Industrial Services, Beaumont, TX

Tagging Technician - Leak Detection and Repair (LDAR)

September 2013 – December 2014

Temporary assignment for the completion of a facility-wide consent decree LDAR component gap assessment tagging project and the related connector tagging project that followed.

Professional interaction with customer personnel and site LDAR representatives, providing detailed information and updates on project findings

Provided training and guidance for 2 new apprentice technicians

Relief Method 21 monitoring including TVA calibration, maintenance, and trouble-shooting

Manager Trainee

McDonald’s, Beaumont, TX

July 2013 - August 2013

Provided a positive, friendly customer service experience while taking and filling customer orders, stocking, resolving customer complaints, maintaining clean, orderly work stations, and verifying end of shift counts and cash.

I was hired because of my “can do” attitude and to lead by example in an effort to correct problematic culture present in this particular “trouble store,” emphasizing integrity, work ethics, and following established procedures for all tasks.

Sales Associate – Grocery Department

Wal-Mart, Lumberton, TX

April 2013 - July 2013

Provided stocking and friendly customer services in a retail environment, listened to and reported customer complaints, and helped customers find merchandise. Daily activities include: “Zoning” or “fronting” merchandise in all departments; Product loss identification and reporting; Creating merchandise displays according to instructed layout/design; managed end cap product rotation and display; updated signage and pricing displays; re-stocking returns

Spill containment and clean up according to strict company protocol and established hazardous waste procedures

Laboratory Technician – Hazardous Waste

Veolia Environmental Services, Port Arthur, TX

January 2013 - April 2013

Prepared and analyzed samples using standard laboratory methods for wet chemistry and following established QA/QC protocols

Maintained, calibrated, performed quality control standard checks for all equipment and instruments

Made routine calculations using mathematical equations and noted results, accurately recording findings in laboratory bench logs

Administrative Assistant – Document Control

August 2012 – November 2012 – Tubal-Cain Industries, Vidor, TX

Managed document control of the pre-production phase of all active jobs while fulfilling clerical rolls and administrative support for 6 project managers in a civil engineering/industrial setting (bolt & steel fabrication shop). This position required extensive knowledge of computers and the ability to learn complex software programs.

Processed CAD to CAM data conversions for each detail drawing associated with shop jobs and projects

Reviewed bill of materials for correct terminology and abbreviations

Inventory Management Functions:

Managed plate steel inventory and remnants using Microsoft Excel and manual counts/verification of stock; plate steel nesting

Processed pull sheets and cut (to specification) sheets for raw materials

Receiving & relief for purchasing manager

Extensive computer and software use:

FabTrol Steel Fabrication Shop Management Software Suite: purchasing (PurchaseMate), receiving (StockMiser), material allocation and nesting (OptiMiser)

Shop Data CAD Drawing Software & Peddimat for data conversion

Personnel management and coordination with yard team (2 employees)

Environmental Specialist – LDAR Program

July 2011- May 2012 - Huntsman Petrochemical, Port Neches, TX

Provided technical & regulatory guidance, support, coordination, & oversight to the environmental site LDAR program. Conducted periodic field assessments, inspections, and audits for compliance with federal, state, and local regulatory requirements of the Leak Detection and Repair (LDAR) program.

Developed, presented, and implemented a new process work flow for LDAR activities plant wide

Established Delay of Repair (DOR) approval and accountability measures with unit operations managers

Co-designed the new Open Leakers Report (OLR) and restored procedures for same day distribution to all accountable parities, decreasing lag time on notification of leaking equipment by 17 hours.

Orchestrated the inclusion of the on-site LDAR leak repair contractor and managed their integration into the existing plant maintenance procedures for leaking components

Communicated LDAR program data, regulatory requirements, and technical information to internal employees, managers, and contractors through oral briefings, presentations, written documents, and training sessions

Documented and lead collaboration for the correction of program deficiencies

Organized & lead weekly LDAR meetings with LDAR contractor representatives, environmental staff members serving as representatives unit operations and maintenance departments

Provided key LDAR support and data for the Title V Deviation Reporting Program

On-call rotation for recording and reporting of environmental releases after normal business hours

Re-established compliance with directed maintenance (28 MID) requirements and procedures

Participated in EH&S initiatives within the facility and community

Revised and updated site Standard Operating Procedure (SOP) Documents for LDAR Program activities

LDAR Technician

November 2007 - July 2011 - Team Industrial Services, Inc., Beaumont, TX

Performed Method 21 monitoring using portable equipment to detect and electronically capture data on the fugitive emissions from process equipment in the industrial setting (Southeast Texas refining, chemical, & gas plants)

Promoted to lead technician, 2011

Provided training and guidance for apprentice technicians (7 or more)

Completed field evaluations for verification (QA/QC) of data

Regulatory applicability determinations

MOC projects, Unit re-tags, Replacement in Kind (RIK) Additions, Deletions, Corrections

OEL Audits

BWON monitoring

Assisted data controller with data entry and editing in the LeakDAS database

Apprentice Electrician

October 2005 - September 2007 - IBEW Local 479, Beaumont, TX

Worked under the supervision of a journeyman electrician and performed both industrial and commercial electrical work, such as:

Installation of electrical wiring, equipment, heat tracing, and fixtures

Constructed and fabricated parts to specification and built conduit support brackets

Threaded conduit ends, executed conduit bends, and connected conduit using couplings and fittings

Pulled wire through conduit and cable tray to connection boxes, switch panels, and other terminals

Worked as a combo welder’s helper cleaning and grinding welds, pre-cutting metal to specifications, set up welding machines

Materials receiving and inventory management

Biology Student Intern - Environmental Field Technician

May 2004 – August 2004 - Texas Parks & Wildlife Coastal Fisheries Division - Port Arthur, TX

Contributed to the management and protection of Texas' marine resources by performing live sample collection of marine life using gill nets, bag seines, bay and lake trawls.

Performed clerical duties such as recording and filing data

Participated in special studies sampling, fish tagging, rove surveys, boat ramp surveys, and conducting sport and commercial fishing interviews

Assisted with boat operation and maintenance

Environmental Field Technician

January 2002 – November 2004 - Texas Beach Watch Program - Port Arthur, TX

Collected water samples from designated program sites in adherence with specific program sampling procedures and recorded environmental conditions present at the time samples were collected

Observed safety procedures required in a microbiology laboratory while preparing, using, and disposing of cultures, reagents, and materials and while operating sterilization equipment

Performed sterile technique for membrane filtration of water samples

Prepared agar growth medium for the incubation of Enterococcus bacterial colonies

Quantified results using bacterial colony growth as an indication of water quality and bacteria levels present in recreational swimming waters

Entered test results into a database and assisted in the reporting of sample analysis results used to issue swimming advisories to program director

Office Assistant - Department of Professional Pedagogy

March 2001 – October 2005 - Lamar University, Beaumont, TX

Assisted department secretary with a wide variety of clerical work following departmental procedures, working within semester timelines, and meeting related deadlines for submission of information and projects. In this role, I also:

Answered questions and relayed relevant, accurate information for university personnel, students, and the general public via telephone, email, and face to face inquiries

Worked efficiently to manage the work requests of 16 faculty members including: copy jobs, typing jobs, syllabi updates, creating PowerPoint presentations, creating and printing address labels, signs, handouts, invitations

Picked up, sorted, and distributed department mail for the entire College of Education

Used Lamar Student Information System (SIS) to collect, verify, and provide confidential student information

Processed student degree plans for graduation including GPA calculations using mathematical formulas

Maintained department filing system and student files

Set appointments and maintained department schedules for advisement

Improved process for collecting, maintaining, and submitting textbook requisitions to publishers and campus bookstores

Crew Leader

July 1999 – February 2001 Sonic - Nederland, TX

Crew Member

December 1998 – June 1999 McDonald’s - Nederland, TX

Special Knowledge & Skills

TABC Certified Seller/Server (June 2016)

9 years industrial experience working in local refineries, chemical and natural gas plants; 6 of those years from comprehensive LDAR experience

Excellent communication skills, written & verbal, with the ability to work cooperatively and communicate effectively with others

Good interpersonal skills working with unit operators, maintenance, & plant managers

Analytical skills

Ability to manage multiple projects over time & meet deadlines

Customer service oriented, friendly, professional, & exhibit a positive attitude

Computer & Software use:

Microsoft Windows 8.1 & Office: Word, Excel, PowerPoint, and some Access

Navigate internet & intranets for information gathering & research

Enter and edit data and perform basic queries using database software

Email management programs: Outlook, Lotus Notes

Fabtrol (Fabrication) Shop Management Suite: Receiving, Purchasing, Material Optimization & Inventory Management, Cut Lists

Experience with environmental software: Envirolink (Report Building), RegAction, Environmental Events Database, DWG TrueView (drawing/print viewing)

LDAR Database Software: FEMS, LeakDAS, LeakDAS Mobile, LDAR Tools

Personal Data Assistants & Electronic Data Capture: Symbol MC-70 & 9090, Juniper Mesa

Typing (Tested at >40wpm) & Clerical skills with experience using & performing light maintenance on all general office equipment like:

Copy, fax, and scan machines


Two-way radios

Océ drawing printer & scanner

Multi-line telephone system

Leak Detection And Repair (LDAR) Training, Certifications, and Competencies:

EPA Method 21 & Component Specific Monitoring Procedures

TVA Calibration, Certification, & Response Time Testing

TVA Maintenance & Troubleshooting

Electronic Data Collection

Delay of Repair (DOR) eligibility requirements, monitoring frequency, leak tag, and maintenance requirements

Method 21 & BWON Drain Seal Inspections, identification of p-traps (or absence there-of) - Leaker Tag & Visually Failed Tag Procedures & Maintenance for Drains

Certified and experienced operating heavy equipment vital to monitoring and tagging such as man lifts & scissor lifts

Audio, Visual, & Olfactory Leaks

1st Attempt & Advanced Repairs

Process & Behavioral Safety

Knowledge of federal and state regulations governing air compliance programs that effect refining, chemical, and natural gas facilities






28 MID

28 VHP

Consent Decree requirements

Title V Permitting

Weekly, Monthly, & Quarterly Monitoring QA/QC - Verification of components reported by monitoring techs as temporarily out of Service (TOS); verify proper monitoring of block valves when applicable; comparative monitoring; difficult to find component clean up;

Compliance Audits - Participation in 3rd party, internal, and agency LDAR audits; Served as escort for 3rd party audit team members and agency representatives; Served as facility environmental LDAR representative and fulfilled all information requests of the regulatory agency during an EPA partial environmental audit

Tagging, & Docking Competencies:

Field verification/QAQC of peer write-ups

Management of Change (MOC) Projects

Unit Evaluation

Applicability Determination

Inventory Assessment & Correction

Component Identification, Tagging & Record Keeping

Read & understand piping & instrument diagrams (P&ID) & other field drawings to trace & evaluate process lines and equipment

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