Kevin Morse

*** ******* ********** **

King of Prussia, Pennsylvania, 19406

814-***-****

ac7opm@r.postjobfree.com

APPLICATION EXPERT

Accomplished professional with a passion for IT that has experience as an Application Developer, Technical Analyst and Customer Relationship Support. An analytical thinker and creative problem solver that is adept at understanding complex issues, identifying courses of action and translating business strategies and priorities into actionable initiatives that deliver results. A top performer who is comfortable working independently and with high performance teams.

Enterprise Application Development

Ensuring Data Integrity

Creating IT Documentation

Expert with SaaS Cloud Applications

PROFESSIONAL EXPERIENCE

Video Ray LLC

IT/Business Process Support Analyst 2018

Responsible for defining business processes from an IT perspective

Working on generating reports from data between Epicor and SalesForce.com

Documenting current system and communication functionality for each department

Currently working on a systematic way to integrate the existing CRM and ERP systems

Solving small unexpected IT problems as they arise in the business

Working with and coordinating implementation projects with multiple remote groups

Identifying and resolving security breaches in internally and externally hosted applications

Sungard Availability Services

Product Administrator 2016 - 2017

Developed Product models, requirements, and functionality in the Apttus application for the product group.

Successfully developed products and pricing for the quoting system

Partnering with the UK product team, developed workbooks to create accurate data movement from Oracle to the new Apttus environment which created a more streamlined and efficient product development

Technology Analyst 2015 - 2016

Responsible for diagraming data movement from multiple systems including SalesForce.com, Apttus, Oracle and Aria.

Gathered technical requirements from Business Analysis and Engineering Teams

Worked in Mulesoft to understand existing builds and how to augment them

Created Use Case Documentation which outlined the technical requirements of the requests

Created RAML to define APIs and writing pseudo-code to outline ESB flows for development

Tested the developed solutions in DEV before they moved to UAT to ensure that they met specifications and aided in resolving issues in the DEV, UAT and Production environments

Created thorough test plans for software changes to assist the testing team and development group

Managed the morning Stand-Up Scrum calls to collect daily progress reports and document it in JIRA as well as facilitate conversations between team members if needed

Configurator Developer 2014 - 2015

Responsible for the introduction of new product models and maintaining and resolving system issues in applications. Monitored and tested new application releases monthly with the QA Team and Product Groups before release.

Completed Configurator maintenance requests from product management

Built new product models for business use and managed inventory requests and updates

Resolved production support issues related to both the Configurator and the Inventory modules.

Managed monthly testing during Production releases to ensure the successful deployment of new features and software fixes

Created documentation for the Oracle Help Desk and giving them a full presentation on the upcoming functionality changes prior to each release

Wrote SQL queries on an as-needed basis to solve Inventory or Configurator data problems

Help Desk Analyst 2006 – 2014

Provided technical support for internal users which covered multiple applications. Worked on maintaining problem documentation to make the group more efficient and informed.

Promptly responded to internal users who encountered issues or had questions

Investigated and resolved software defects as they related to the Oracle E-Business Suite and SalesForce.com systems

Informed internal customers as to the status of their encountered problem

Kept current on needed Oracle E-Business Suite and SalesForce.com changes

Actively facilitated team meetings

Created and maintained the Knowledge Base for the team

EDUCATION

Bachelor's Degree in Information Systems from Villanova University

A+ - CompTIA; Project Management Implementation - Penn State Great Valley; Certified Scrum Developer - Scrum Alliance; Certified Scrum Master - Scrum Alliance

Contact this candidate