King of Prussia, Pennsylvania, 19406
Accomplished professional with a passion for IT that has experience as an Application Developer, Technical Analyst and Customer Relationship Support. An analytical thinker and creative problem solver that is adept at understanding complex issues, identifying courses of action and translating business strategies and priorities into actionable initiatives that deliver results. A top performer who is comfortable working independently and with high performance teams.
Enterprise Application Development
Ensuring Data Integrity
Creating IT Documentation
Expert with SaaS Cloud Applications
Video Ray LLC
IT/Business Process Support Analyst 2018
Responsible for defining business processes from an IT perspective
Working on generating reports from data between Epicor and SalesForce.com
Documenting current system and communication functionality for each department
Currently working on a systematic way to integrate the existing CRM and ERP systems
Solving small unexpected IT problems as they arise in the business
Working with and coordinating implementation projects with multiple remote groups
Identifying and resolving security breaches in internally and externally hosted applications
Sungard Availability Services
Product Administrator 2016 - 2017
Developed Product models, requirements, and functionality in the Apttus application for the product group.
Successfully developed products and pricing for the quoting system
Partnering with the UK product team, developed workbooks to create accurate data movement from Oracle to the new Apttus environment which created a more streamlined and efficient product development
Technology Analyst 2015 - 2016
Responsible for diagraming data movement from multiple systems including SalesForce.com, Apttus, Oracle and Aria.
Gathered technical requirements from Business Analysis and Engineering Teams
Worked in Mulesoft to understand existing builds and how to augment them
Created Use Case Documentation which outlined the technical requirements of the requests
Created RAML to define APIs and writing pseudo-code to outline ESB flows for development
Tested the developed solutions in DEV before they moved to UAT to ensure that they met specifications and aided in resolving issues in the DEV, UAT and Production environments
Created thorough test plans for software changes to assist the testing team and development group
Managed the morning Stand-Up Scrum calls to collect daily progress reports and document it in JIRA as well as facilitate conversations between team members if needed
Configurator Developer 2014 - 2015
Responsible for the introduction of new product models and maintaining and resolving system issues in applications. Monitored and tested new application releases monthly with the QA Team and Product Groups before release.
Completed Configurator maintenance requests from product management
Built new product models for business use and managed inventory requests and updates
Resolved production support issues related to both the Configurator and the Inventory modules.
Managed monthly testing during Production releases to ensure the successful deployment of new features and software fixes
Created documentation for the Oracle Help Desk and giving them a full presentation on the upcoming functionality changes prior to each release
Wrote SQL queries on an as-needed basis to solve Inventory or Configurator data problems
Help Desk Analyst 2006 – 2014
Provided technical support for internal users which covered multiple applications. Worked on maintaining problem documentation to make the group more efficient and informed.
Promptly responded to internal users who encountered issues or had questions
Investigated and resolved software defects as they related to the Oracle E-Business Suite and SalesForce.com systems
Informed internal customers as to the status of their encountered problem
Kept current on needed Oracle E-Business Suite and SalesForce.com changes
Actively facilitated team meetings
Created and maintained the Knowledge Base for the team
Bachelor's Degree in Information Systems from Villanova University
A+ - CompTIA; Project Management Implementation - Penn State Great Valley; Certified Scrum Developer - Scrum Alliance; Certified Scrum Master - Scrum Alliance