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Manager Customer Service

Las Vegas, NV
November 13, 2018

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Ray W. Knightstep

**** ****** *****

Las Vegas, Nevada 89121



Demonstrated proficiency in technical and business aspects of paint supply industry

Managed increasing responsibility and demonstrated success in sales, marketing, operations, customer service and personnel management.

Established and maintained strong customer relationships with Fortune 500 as well as local companies

Honest, reliable, trustworthy, motivated, organized and able to multi-task & problem solve

Spotless background, drug free, non-smoker and able to work in the USA


Butter Plumbing May 2018-Present

Upon re-location to Nevada, I originally responded the need for a dispatcher. Upon review of my resume, the company owner Shawn Butter, sought my experience in parts, inventory control, fleet & personnel management.

AkzoNobel Coatings Inc. 2011-2017

Customer Service and Tech Line Representative

Upon the sale of all Company owned stores, I was requested to transfer to the manufacturing plant to

apply my expertise of the industry, product and Company standards and policies to the Company’s broad

wholesale and (3) direct-purchase MSO customers which included:

Customer order entry to the Distribution Center or Wholesaler

Billing of invoices and credits for MSO based customers (largest account group)

Tracking of shipments

Process special orders and expedites

Settling damage claims

Involved and engaged in planning and strategy of new account set up and start-ups

Enforce strict supply list to MSO Customer base

Obtain necessary approvals for all required transactions for audit compliance

Provided technical, color retrieval, pricing and ship times as requested

Served on BE SAFE and GREEN TEAM groups within the plant

Branch Operations Manager 2005-2011

Direct responsibility oversighting operational management of (2) Company owned direct market branches within Company’s Automotive & Aerospace Coatings business unit to include:

Inside sales functions: billing, demonstrations, goodwill and special order transactions.

Customer A/R, credit line and product discount management and reporting

All branch purchasing, pro card use, inventory control and A/P approvals

Payroll, attendance, performance goal setting and review administration for all employees

Strict implementation, reporting and maintenance of all Company safety policies and HAZMAT guidelines

Achieved yearly audit compliance of financial reporting, procedural review and safety requisites

Finishmaster Inc. Oct. 2003-Nov 2005

Special Task Manager

Duties included inside sales, production, dispatching deliveries personnel management at numerous locations including out-state branches mainly substituting for Branch Managers during vacations and extended absence. Studied and trained under Company’s extensive network, inventory & distribution procedures. Performed all store functions under their strict guidelines.

Michigan Industrial Paint Supply 1998 – July 2003

General Manager

Directly responsible for inside sales, inventory management, production and delivery scheduling, and personnel management for diversified customer base.

Managed production and deliveries of key accounts to include Chrysler, GM, etc.

Directly involved with planning and construction of new facility including set-up

Researched, chose and implemented company’s computer system

Managed purchasing, inventory, production and delivery schedules

Micro Auto Paint & Supply 1988 – 1998

Store Manager

Summary of responsibilities…

Implemented company’s first computer system for sales, inventory & accounting

Managed operations of largest store and organized the opening of (5) new stores in (2) states

Hired, trained, supervised and evaluated most of the companies employees

Rolar Incorporated, General Contractor 1980 – 1988

Office Manager

Managed back office functions for a residential/commercial general contractor business as well as various business interests of Owner while attending college

Laid groundwork to start-up business including facility, computer system and employee hiring

Managed personnel, equipment, material and sub-contractor scheduling on several projects

Supported fleet vehicle and mobile equipment procurement and maintenance

Performed all billing, collection and accounting for all sales


Wayne State University, Detroit, MI Accounting & Business Curriculum 1979-1985 PROFESSIONAL DEVELOPMENT

DuPont sponsored seminar- classes on Product, Safety and Color Matching

BASF business seminar - 3 week sponsored training program for paint business management

Morgan Distribution- Distributor training seminar, numerous product clinics and workshops

Mid South Associates-Represented company during mandatory yearly company meetings

Akzo MEP Management Training- 3 week Company selected employee management seminar

Adept at Microsoft Word, Excel & Powerpoint

Worked with SAP, Eagle, Comcept & Service Titan business software systems

Attended and host several Company themed presentations and webinars

Prepared, Conducted and Recorded Safety training modules

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