Ray W. Knightstep
Las Vegas, Nevada 89121
ac7oph@r.postjobfree.com
QUALIFICATIONS
Demonstrated proficiency in technical and business aspects of paint supply industry
Managed increasing responsibility and demonstrated success in sales, marketing, operations, customer service and personnel management.
Established and maintained strong customer relationships with Fortune 500 as well as local companies
Honest, reliable, trustworthy, motivated, organized and able to multi-task & problem solve
Spotless background, drug free, non-smoker and able to work in the USA
EXPERIENCE
Butter Plumbing May 2018-Present
Upon re-location to Nevada, I originally responded the need for a dispatcher. Upon review of my resume, the company owner Shawn Butter, sought my experience in parts, inventory control, fleet & personnel management.
AkzoNobel Coatings Inc. 2011-2017
Customer Service and Tech Line Representative
Upon the sale of all Company owned stores, I was requested to transfer to the manufacturing plant to
apply my expertise of the industry, product and Company standards and policies to the Company’s broad
wholesale and (3) direct-purchase MSO customers which included:
Customer order entry to the Distribution Center or Wholesaler
Billing of invoices and credits for MSO based customers (largest account group)
Tracking of shipments
Process special orders and expedites
Settling damage claims
Involved and engaged in planning and strategy of new account set up and start-ups
Enforce strict supply list to MSO Customer base
Obtain necessary approvals for all required transactions for audit compliance
Provided technical, color retrieval, pricing and ship times as requested
Served on BE SAFE and GREEN TEAM groups within the plant
Branch Operations Manager 2005-2011
Direct responsibility oversighting operational management of (2) Company owned direct market branches within Company’s Automotive & Aerospace Coatings business unit to include:
Inside sales functions: billing, demonstrations, goodwill and special order transactions.
Customer A/R, credit line and product discount management and reporting
All branch purchasing, pro card use, inventory control and A/P approvals
Payroll, attendance, performance goal setting and review administration for all employees
Strict implementation, reporting and maintenance of all Company safety policies and HAZMAT guidelines
Achieved yearly audit compliance of financial reporting, procedural review and safety requisites
Finishmaster Inc. Oct. 2003-Nov 2005
Special Task Manager
Duties included inside sales, production, dispatching deliveries personnel management at numerous locations including out-state branches mainly substituting for Branch Managers during vacations and extended absence. Studied and trained under Company’s extensive network, inventory & distribution procedures. Performed all store functions under their strict guidelines.
Michigan Industrial Paint Supply 1998 – July 2003
General Manager
Directly responsible for inside sales, inventory management, production and delivery scheduling, and personnel management for diversified customer base.
Managed production and deliveries of key accounts to include Chrysler, GM, etc.
Directly involved with planning and construction of new facility including set-up
Researched, chose and implemented company’s computer system
Managed purchasing, inventory, production and delivery schedules
Micro Auto Paint & Supply 1988 – 1998
Store Manager
Summary of responsibilities…
Implemented company’s first computer system for sales, inventory & accounting
Managed operations of largest store and organized the opening of (5) new stores in (2) states
Hired, trained, supervised and evaluated most of the companies employees
Rolar Incorporated, General Contractor 1980 – 1988
Office Manager
Managed back office functions for a residential/commercial general contractor business as well as various business interests of Owner while attending college
Laid groundwork to start-up business including facility, computer system and employee hiring
Managed personnel, equipment, material and sub-contractor scheduling on several projects
Supported fleet vehicle and mobile equipment procurement and maintenance
Performed all billing, collection and accounting for all sales
EDUCATION
Wayne State University, Detroit, MI Accounting & Business Curriculum 1979-1985 PROFESSIONAL DEVELOPMENT
DuPont sponsored seminar- classes on Product, Safety and Color Matching
BASF business seminar - 3 week sponsored training program for paint business management
Morgan Distribution- Distributor training seminar, numerous product clinics and workshops
Mid South Associates-Represented company during mandatory yearly company meetings
Akzo MEP Management Training- 3 week Company selected employee management seminar
Adept at Microsoft Word, Excel & Powerpoint
Worked with SAP, Eagle, Comcept & Service Titan business software systems
Attended and host several Company themed presentations and webinars
Prepared, Conducted and Recorded Safety training modules