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Customer Service Representative

Seabrook, NH, 03874
November 13, 2018

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Valerie Green


Express Script, Byfield, MA April 2018 to Present

Patient Care Coordinator (Contractor)

Register patients by verifying patient’s current and accurate record

Provide information to patients and their families

Organize and maintain a filing system for patient charts

Generated chart numbers, filing, and pulling charts

Make appropriate changes in computer system and on patient’s chart

Schedule appointments and entered appointment date and time into computerized scheduler

Conduct reminder calls to patients

Verify insurance coverage for premeditated treatment

Collect payment from patients

Sage Software, Inc. Danvers, MA December 2016 to August 2017 Payroll Specialist

Generated and maintained employee payroll as well as benefits information in the payroll system

Reconciled and confirmed the accuracy of the payroll data

Researched and resolved payroll differences and errors to ensure accuracy

Processed and issued salary through manual payroll checks, banking, and direct deposit

Provided timesheets to clients

Responded to payroll processing inquiries

Troubleshot payroll software issues

Reviewed, analyzed, checked and corrected payroll records Lifetime Brands, Medford, MA June 2014 to May 2016 Warranty Specialist

Processed warranty claims for consumers

Also provided technical help on our products

Answered and responded to 50-85 inbound calls per day Stoneham Bank, Stoneham, MA August 2012 to September 2013 Retail Operations Specialist

Provided timely and accurate processing of daily maintenance on deposit accounts

Processed credit card disputes as well as charges offs and credit reversals, issued provisional credit when needed, following guidelines of regulation Z

Daily review of key reports,

Account and service set-up work

Fraud prevention

Auditing of Retail Accounts

Metro Credit Union, Chelsea, MA July 2002 to January 2012 Senior Call Center Customer Service Representative

Responsible for handling member inquiries

Processed loan applications and loan closings

Assisted with Internet Specialist Services

Opened new member accounts

Opened online accounts

Answered E-Mails / Phone Calls

Trained new employees on a one to one basis

Oversaw and manage Branch Tellers and Call Center Reps Department of Revenue, Chelsea, MA October 2000 to November 2001 Senior Clerk

Processed quarterly tax returns for businesses

Handled customer service issues

Trained new employees

Trendlines, Revere, MA September 1991 to January 2000 Senior Customer Service Rep / Sales Ops

Processed orders as well as tracking shipments

Handled invoices and also billing inquiries

Trained new employees

Oversaw Service Rep Department employees

Coordinated with operations and logistics on all outgoing shipments

Managed Sales and service follow-up of Retail Business Accounts EDUCATION

Newbury Jr. College


Revere High School, Revere, MA

Earned High School Diploma

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