Shanti Samprathi

***** ******* ****** **, ********, CA, 91354

Email: ac7ooj@r.postjobfree.com

Cell: +1-770-***-****

Summary

•PMI ACP trained and Certified Scrum Master Strong 10 years of experience in Project management and Product Management, Change Management Process working in Agile (Scrum), Kanban, and Waterfall methodologies in digital - Web, iOS, Android, and internal applications and Oracle ERP and Amazon Web Services.

•Expertise in Product Analysis & testing working in Agile (Scrum), Kanban, and Waterfall methodologies in digital - Web, iOS, Android, and internal applications and Oracle ERP and Amazon Web Services.

•Expertise in creating project requirements, critical path, help define project scope, goals, and deliverables, create project schedule and timeline and track deliverables.

•Communicate project reports and status, communication plan, issues list, and contingency plans and publish to Management / PMO office to define PMO process.

•Successfully partner with all parties to release products quickly and efficiently.

•Manage multiple projects with shifting and competing priorities.

•Coordinate planning and execution of all sprint activities for a specific team including sprint planning, daily standups, sprint reviews, metrics and retrospectives.

•Facilitate self-collaborating team meetings during sprint and ensure sprint team is productive and accountable for meeting sprint goals.

•Work with product owners to ensure product backlog is prioritized to enable sprint development.

•Collaborate and Coordinate with IT dev team, project manager(s) for executing all functions of software development lifecycle and project execution.

•Expertise in Project, Product & SDLC life cycle Process and methodologies, Project & Change management process.

•Expertise in Requirements review & analysis and in preparing Product test strategy& test plans, use cases, project status reports and other metrics to Management.

•Expertise in understanding business logic and functionality and identity gaps to recommend for product features and enhancements.

•Expertise in resolving Customer support issues relating to Product features, Data flow and system and coordinate with IT Development team for resolution.

•Extensive experience product triage, identifying production issues, coordinate for production support for fixes.

•Excellent critical thinking and problem-solving skills. Good Understanding of business logic and ability to communicate ideas in both technical and user-friendly language for product function(s)/features.

•Collaboration with business partners, subject matter experts, developers to establish technical direction of solutions.

•Expertise working in cross functional projects.

•Expertise in incident management - identifying, manage, monitor risks and issues mitigation action items/follow-up items, contribute to timely and thorough documentation and distribution of RCA post meeting notes, as well as after meeting follow-up for resolution.

•Recognized as star performer for identifying systems gaps, recommend product enhancement features and product support.

Professional Experience

Pay Forward LLC – Valencia, CA

Scrum Project Manager/Sr. Product Analyst

Duration: February 2017 to Till Date.

Pay Forward LLC is SAAS Startup Financial Company has implemented its entire Web and Mobile platform on Amazon Web Services. Pay Forward offers Membership financial reward program to its registered members to receive instant cash back incentives when shopped at participating merchants. PayForward offers it services across USA and operates with various merchants for user reward programs.

Highlights &Accomplishments:

•As a Scrum PM/ Sr. Analyst - Help define project scope, goals, and deliverables, create project schedule and timeline and track deliverables.

•Planning and execution of all sprint activities for a specific team including sprint planning, daily standups, sprint reviews, metrics, and retrospectives.

•Prepare release plans including scope, schedule/milestones, effort, and resources.

•Facilitate self-organizing team meetings and ensure sprint team is productive and accountable for meeting sprint goals.

•Ability to effectively communicate complex development tasks to non-technical resources and stakeholders

•Manage multiple digital projects simultaneously from requirements gathering to delivery

•Ensure final product is consistent with agency and client's vision, budget, and timeline

•Work with team and stakeholders to identify and mitigate project risks

•Manage the development phase of projects, utilize in-house or third-party developers

•Optimize development processes, improve team efficiency and quality of output

•Develop resource plans to maximize utilization and team throughput

•Create project status reports for project stakeholders and team members

•Identify, document, and track all release and project risks and issues.

•Identify, assign, and manage risk & issue mitigation action items

•Ensure implementation/rollback plans and other change management processes are followed.

•Facilitate Sprint planning meeting for task estimation, create and allocate task tickets to development team for work and provide status to management.

•Work with product owners to ensure product backlog is prioritized to enable sprint development

•Manage Scrum team for sprint releases.

•Prepare and present project status reports.

•Acting as a BSA/QA for assigned projects - research and gather requirements for new Web, iOS functions/features and create as- is process flow and to-be process for identified functions/features, create prototypes coordinating with UX/UI designer and provide feedback to Stakeholders.

•Plan prioritize the achievable product function(s)/features and create User stories and Task tickets for development for API, Backend, Client Frontend (Web, and iOS) application platforms for product tracking in TFS.

•Ensure third party systems like FIS (Fidelity National Information Systems) are implemented and support customer issues.

•Perform Product Prototype and A/B validations during Products development phase and perform Beta user experience validations developed in Amazon Web Services ecosystem (AWS).

•Ensure planned product feature/function releases for each sprint for successful implementation.

•Provide production go live support.

•Acting as a QA for assigned projects test the applications functionality, perform system, database, regression and UAT testing for projects like “Bulk Registration process”, E-Gift Card Activity”, “Link Debit and Credit Card Activity”, “Rebates Paid”.

•Review Customer service incident tickets (Zendesk) for assigned project production issues and report and provide user support for data, configuration, and product /system functionality for product triage for incident tickets resolution.

•Coordinate with development team for API, Data, configuration, and product /system functionality production issues for resolution.

•Responsible for implementation of Member services application (MSA) for internal team users consisting of 5 members.

•Responsible for PayForward Web and iOS Redesign 2.0 implementation and successful launched the platforms in the month of August 2018 and continuous product support.

•Responsible for creating test strategies, test plans and testing API, backend, and client implementation of Black Hawk E-Gift card function in Web and iOS.

•Responsible for Bulk Upload User Registration and Transaction Payment process implementation and enhancements for incentive reward program.

Tools: AWS, Aurora Database, SQL, MS Project Server & MS office Suite (Project & Visio), Zen desk, Jasper Reports, Share Point, Wireframes & Prototypes (Zeppelin).

CRC (California Resource Corporation) – Chatsworth, CA

Project Manager/ Oracle Business System Implementation

Duration: October 2016 to February 2017.

California Resources Corporation (NYSE: CRC) is a publicly traded oil and natural gas exploration and production company and the largest oil and natural gas producer in California on a gross-operated basis. We operate our world-class resource base exclusively within the State of California, applying complementary and integrated infrastructure to gather, process and market our production.

Highlights &Accomplishments:

•Researched, gathered, and analyzed for Oracle E – business suite existing Accounts Payable department “Check Right Process” and to identified gaps to recommended new viable functional process flow for the project.

•Developed requirements specifications, created roadmap, and produced prototypes and documentations to get the Stakeholders acceptance using HEART Framework for product data and process flow feature identification and to derive at testable hypothesis features.

•Communicate and facilitate meetings with various teams (Revenue, Account Payables, IT development Team and Finance Team) for estimation, feature enhancements development and to test end to end system for “Check right process”.

•Contributed to reduce the Yearly cost of maintenance from 1 million to 200,000 hundred dollars.

•Efficiency of Accounts Payable team has been improved with the new process flow, reduced the number of process steps from 36 to 24 which in reduced the numbers of work hours required for Accounts Payable team monthly.

•Developed data reports for the existing payments and optimized the existing reports for better performance and accuracy.

•Worked on given production issues reported in the internal IT service ticket tool and provided support.

Aramark – Burbank, CA

Sr. Projects & Product Business Systems

Duration: April 2012 to September 2016.

Tools: HP Quality Center tool/ALM Version12.20, UFT 12.20/QTP 10, HP Load Runner 10.x, Oracle ERP 12.1.x, Putty tool for UNIX/LINUX related activities. Jenkins, MS Client Integrity tool, Project Portfolio Management (PPM) tool. Win CVS and PVCS for code archival, KINTANA for code migration and running test scripts.

Aramark is a leading customer service provider business across food, facilities and uniforms and is one of the most admired FORTUNE companies and Most Ethical companies in the US.

Highlights &Accomplishments:

•As Proxy Project Manager – gather requirements from internal sources & users and test in-depth high reliability product features release of Aramark’s Oracle R12 E-business Suite applications, “Market Center of Future for Absolute systems” products leading to high sales ranking for Aramark market center division.

•Facilitate PM meetings, prepare agendas for assigned project sprint meetings, identifying of follow-up items, contributing to timely and thorough documentation and distribution of post-meeting notes, as well as after meeting follow-up.

•Support IT in executing all functions of software development lifecycle and project execution.

•Cooperate with Project managers for collaborative environment and accountable for successful project implementation.

•Coordinate planning and execution of all sprint activities for a specific team including sprint planning, daily standups, sprint reviews, metrics and retrospectives

•For assigned projects prepare release plans including scope, schedule/milestones, effort, and resources.

•Identify, document, and track all release and project risks and issues.

•Work with teams to identify, assign, and manage risk & issue mitigation action items

•Ensure implementation/rollback plans and other change management processes are followed

•Ensure task estimates, test plans and test cases and HPALM task board are up to date.

•Work with product owners to ensure product backlog is prioritized to enable sprint development

•Develop Product acceptance criteria for product evaluations and coordinate with various teams to launch product successfully.

•Prepare User documentation and provide orientation and product training to users. Example: Aramark implemented Sun - guard Collection tool for “Get paid” project and AP image invoicing project, OBIEE upgrade project for reporting.

•Provide 2nd and 3rd tier Oracle application support for assigned application(s) and monitor production batch and adhoc jobs as required to ensure proper functioning and completion of business operations.

•Provide post implementation support for product releases and monitor post-release metrics and track issues and perform root cause analysis using Sologic RCA tool for production and for any system failures.

•Test in-depth Product and system functionality and provide QA oversight and provide post implementation support for all assigned projects developed on Net application using HPALM (HPQC and HPPPM), IT Service Now, UFT, SQL, PL/SQL

•Experience in functional, system, integration, database, and user acceptance validations and provide Product production support. Develop acceptance criteria for all testing phases.

•Prepare user documentation and provide orientation and product training to users as necessary.

•Product support go live for Aramark implemented systems like RAS (Route Accounting Service), Demantra, Sun-guard Integrity tool for collections of AR (Accounts Receivable – Get Paid project) and Visio to map complex business processes.

•Project Business analyst and lead tester performing end to end analysis and testing for Oracle application products /modules like I Expense, Demantra, Vertex Implementation and iProcurement releases, OBIEE upgrade & BI reports.

•Excellent communications and analytical skills to converse with both technical, functional, and business stakeholders.

Diamond Resorts International – Las Vegas

September 2011 to February 2012.

Sr. BSA Projects/QA Analyst

Tools: HP Quality Center tool 10.0, QTP 10, Putty tool for UNIX/LINUX related activities. Foot Prints ticketing system, Oracle 9i/10g, Win CVS and PVCS for code archival, KINTANA for code migration and running test scripts.

Highlights & Accomplishments:

•Gather business requirements and review business requirements for developing product validation plans for project mainly Concierge sales application and for Booking Reporting data.

•Product validation for Web and desktop applications developed in Agile Scrum methodology for functionality and accuracy

•Report project status and validation results and help management in key decision makings.

•Prepare KPI reports for management.

•Support Product go live features.

CEGEDIM – Bridge Water, NJ

May 2010- August 2011.

Sr.QA Product Test Analyst

Tools: HP Quality Center tool 10.0, QTP 10, Oracle ERP 12.1.x, Putty tool, UNIX/LINUX. Project Portfolio Management (PPM) tool, TOAD data analysts 3.0.

Highlights &Accomplishments:

•Review and identify business /user stories to prepare use cases and coordinated for follow up on user stories for product backlogs.

•Test CRM customer POS marketing tool/product after each and every build.

•Validate data using SQL in TOAD for data analysts for data base testing.

•Develop test cases for functional, integration, regression and User acceptance testing.

•Develop VB scripts functions for validation in QTP and debug the error to report in QC.

•Conducted product demo for functionality to the Product owner and signoff.

Merrill Lynch (BOA), Jersey city, NJ

March 2009 – April 2010.

BSA/QA Analyst

Tools: HP Quality Center tool 10.0, Putty tool, UNIX/LINUX, MS project server, Oracle 9i/10g, MS SQL server 2008, Win CVS and PVCS for code archival, KINTANA for code migration and running test scripts.

Highlights &Accomplishments:

•Participate in review meetings for gathering requirements and to assist team lead for preparing Test strategy document and Test plans.

•Prepare business requirement documents.

•Test end to end solution provided by OTC derivatives products of ‘interest rate’, asset swap, for customer reporting, cash flows between middle and back office operations

•Prepare test cases referring functional specifications to ensure requirement traceability coverage is met.

•Perform Data integrity, system, functional and regression testing using test design techniques like BVP, ECP etc.,

•Identify and report defects/bugs and produced defect reports and production.

ACBS, NYC

February 2008 – January 2009.

QA Analyst

Tools: HP Quality Center tool 10.0, Putty tool, UNIX/LINUX, MS project server, MS SQL server 2008, Win CVS and PVCS for code archival, KINTANA for code migration and running test scripts.

Highlights &Accomplishments:

•Analyze and Test Synd Trak (API) front end office application.

•Participate in business review meetings to gather and analyze business requirements to document test cases for functional testing and data base testing using MS SQL server.

•Identify bugs and prepare bug reports in HPQC to coordinate for fixes with development team.

Zeus AD Management

June 2007 – January 2008.

QA tester

Tools: HP Quality Center tool 9.0/10.0, Putty tool, UNIX/LINUX, MS project server, MS SQL server 2005, Win CVS and PVCS for code archival, KINTANA for code migration and running test scripts.

Highlights &Accomplishments:

•Review business requirements for drafting functional test cases for in house developed customer application enhancement project.

•Identify and report defects using HPQC.

•Validate data in the system from source files using SQL queries.

•Maintain HP QC repository

Technology & Proficiencies

Scripting: SQL, PL/SQL, Unix Shell scripting, Java Scripting, HTML, CSS,VB

Tools used: TFS, Selenium WebDriver & GRID with Java on Junit and Test NG library. Jira and Confluence, VB Scripting, Putty. HP Application life cycle management 12.20 / HP Quality Center 10.0, UFT 12.20/QTP 10.0, Toad for Data Analysts 10g, Jasper reports (TIBCO), OBIEE tool.

Project/Change/&Incident Management Tools: IT Service Incident management (Service Now), Zen desk, Microsoft Integrity client (MKS), PVCS, Win CVS archival tools, KINTANA, Project Portfolio management (PPM) tool, Microsoft Team foundation server (TFS), So logic RCA tool, HP Service Desk, MS office suite (Word, Excel, Power point, Visio) and MS project server, Foot Prints (PM tool for project ticketing), SnagIt.

Operating Systems: UNIX, Linux, Windows.

Databases: Oracle 11g/10g/9i, MS SQL 2012/2008, MS Access Database 2013.

Education

•1996 - Master’s in financial accounting, Managerial Economics and Information Technology (Osmania University, Hyderabad, AP, India).

•2012 - ISTQB certified – CTFL

•Certified Scrum Master and Pursuing PMP certification.

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