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Customer Service Manager

Location:
Aurora, Colorado, United States
Salary:
40000/year
Posted:
November 13, 2018

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Resume:

Yuyan Wu

Accountant / Manager

***** * ******* ** ******, CO 80013 ac7onu@r.postjobfree.com 775-***-**** Education

University of Nevada, Reno (2012)

Bachelors of Science in Accounting

Reno, NV 89557

Truckee Meadows Community College (2009)

Associates in Applied Science in Accounting

Reno, NV 89512

Professional Experience

Online Retail - Manager (08/17 - Current)

Description:

Managed inventory of over 100 items, with a constant flow of units into and out of storage area. Conducted monthly sales to keep inventory flowing, and doing research for new sale items. Tasks:

- Executed sales on popular auction websites.

- Performed all packaging and shipping duties.

- Kept excellent records of all transactions using Excel. Fluent - Contract Medical Interpreter (10/17 - Current) 8801 J M Keynes Dr # 400, Charlotte, NC 28262

Description:

Provided translation between Mandarin, Cantonese, & English for hospitalized patients. Tasks:

- Assisted patients with understanding and filling out paperwork.

- Assisted patients on the phone with follow-up phone calls and check-ins.

- Maintained patient confidentiality.

Atosa - Operations Manager (03/17 - 08/17)

2250 Airport Blvd Suite #500 Aurora, CO 80011

Description:

Managed employees, inventory, sales, whole sale customer service, AP/AR accounting, & foreign commutations with China.

Tasks:

- Supervising order entry and processing completed by office staff.

- Supervising shipping related aspects of the processing procedure.

- Oversee all accounting and financial aspects of the branch. Key Proficiencies

- Management

- Forecast Analyzing

- Inventory & Audits

- Accounts Payable

- Accounts Receivable

- Bank Reconciliation

- Collections & Payroll

Technical Skills

- Quickbooks

- Sage BusinessWorks

- Peachtree

- MS Office

- 60+ WPM

Spoken Languages

- English

- Mandarin

- Cantonese

Hobbies

- Business Research

- Stocks

- Investment

- Candy Crush

- Swimming

- Fashion Shopping

- Superhero Movies

- World Traveling

- Gardening

- Hiking

Professional Experience (Continued)

Caesars Palace - High Limit Dealer (06/14 - 10/16) 3570 S Las Vegas Blvd, Las Vegas, NV 89109

Description:

Handled large bets and payouts for VIP members on a variety of games. Tasks:

- Dealing multiple high pressure card games with bets up to $150k a hand.

- Providing excellent customer service.

National Landscape - Accountant (09/13 - 04/14)

55 E Parr Blvd, Reno, NV 89512

Description:

Managed all AP and AR for over 50 customers & handled Payroll for their multiple sub-properties. Tasks:

- Finalized the creation and collection of over half a million worth of old special order bills.

- Handled new hiring and training of employees on several business and accounting practices. Peppermill Casino - Dealer & Pit Clerk (04/06 - 06/14) 2707 S Virginia St, Reno, NV 89502

Description:

Handled bets and payouts for players on a variety of games. Tasks:

- Balancing the cash and chips for end of shift auditing.

- Providing excellent customer service.

- Dealing multiple card games.



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