Product Owner/Business Analyst
Mobile: 720-***-**** Email:firstname.lastname@example.org
Over 15 years of experience in Multi-National and Startup companies with 8 years of Health care practice. Highly organized and independent. Accomplished projects with timeliness and creativity. Expertise in customer/vendor relationships and business development and management. Adhere to organizational standards and managed team members to ensure the projects meet specific client requirements. Coached and managed clients & eye care consultants.
KEY SKILLS MOST PROUD OF
Team Building & Leadership
Excellent Interpersonal, communication and presentation skills
Proven time management skills
Medical necessity reviews
Strong analytical & problem-solving skills
Excellent interpersonal relationship with co- employees
Easily adapt to new ideas and concepts, learn new applications and successfully implement as per the need.
Very passionate about work
High level of proficiency in Microsoft Applications
Microsoft Products – Word, Excel, PowerPoint, Project
Adobe products – Photoshop CC, Acrobat Pro DC
Agile Methodology Applications – Rally, Dreamcatcher
PRODUCT OWNER & SALES AND SUPPORT MANAGER, MARCH 2017 – PRESENT
DZEE SOLUTIONS, CENTENNIAL, CO
Manage sales CRM – Zoho
Maintain the client database
Guide and support the sales team understanding the application
Prepare application ‘User Guide’ for the end user
Provide support to the sales team
Support sales team in maintaining the potential customers
Provide support by Market Research for potential clients
PROJECT MANAGER, MARCH 2016 –FEBRUARY 2017
DZEE SOLUTIONS, CENTENNIAL, CO
Managed Product development with onsite and offshore teams for the following products
oFinancial Planner for Healthcare and Customization
oPlan Recommend for Healthcare brokers
UI Screen design and development
Scheduling and assigning jobs to the team
Managed onsite QA team
Facilitate User Acceptance Testing (UAT)
Communicate effectively to both technical and non-technical teams in writing and verbally.
Understanding Healthcare - Medicare and Long-Term Care needs
Followed Agile project management methodologies
Acted as Scrum master
WEDDING PROGRAM MANAGER, FEBRUARY 2014 – FEBRUARY 2016
Managed resources and budget for the projects
Scheduled photo shoot events with the Clientele.
Learnt the web technology and developed the website for the business in 3 days. Incorporated functions like securing the images, page expiration, embedding videos, payment options and customized event-based pages.
Support client’s profiles on website
STORE OPERATIONS MANAGER, AUGUST 2004 – DECEMBER 2013
INDIA’S MARKET, CENTENNIAL, CO
Initiated and implemented the various processes to improve sales by 500% reaching gross sales of million annually.
oVendor management with Price Negotiation
oFormulated pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales.
oMarketed merchandise by advertising, sales promotion, and display plans.
oEnsured availability of regular Inventory
oAnalyzing operating and financial statements for profitability ratios.
oRe-negotiated leasing terms with landlord
oPartnered with local stores
oNegotiated on freight services
oSwitched merchant services
oEnhanced POS – Improved order management based on sales performance
Maintained stability and reputation by providing customer satisfaction and complying with legal
oFiling sales tax periodically every quarter
oCustomer service - Identified current and future customer requirements by establishing rapport with potential and actual customers
Team building and Management
oRecruited and trained employees.
oCompleted store operational requirements by scheduling and assigning jobs to the employees
oPeruse their work and appraised based on performance.
SENIOR EXECUTIVE, PROFESSIONAL SERVICES, JUNE 2000 – JUNE 2003
ESSILOR INDIA PVT.LTD, BANGALORE, INDIA
Maintained a thorough knowledge of the organization and adhered to all organizational standards.
Managed team members nationwide and ensured that the projects meet specific client requirements
Managed and coached a diverse team of eye care consultants and clients across the nation
Trained over 100,00 eye care professionals across the nation in 3 yrs.
Served as escalation point for all matters related to professional services
Developed project opportunities with new and existing clients
Set-up deadlines and managed workload of professional services team
Mentored team members and provided feedback to grow and improve skills
Consistently strived to improve service quality levels and identified opportunities to create value added services, products, and procedures
Responsible for efficiency, productivity, and profitability of professional services team
Managed professional development planning and resources
CLINICAL RESEARCH AND CONTACT LENS SPECIALIST, NOV 1997 – JUNE 1999
L.V.PRASAD EYE INSTITUTE,HYDERABAD, INDIA
Patient intake and triaging
Documenting an adverse event, including:
odescribing the event workflow
oseverity and frequency classification
oresolution and referral processing
Patient outreach and coaching by Maintaining communication and correspondence (by telephone, email, fax, etc.) with subjects, monitor and other site study personnel
Completing case report forms
Preparing for study initiation
Obtaining physician signatures
Recruiting and teaching subjects about the protocol expectations for them
Performing study/protocol procedures in a detailed, accurate manner
Maintaining study files and case management
Tracking subjects, avoiding lost-to-follow-up
Preparing for study closure and archiving
MBA in Project Management, 2007 Colorado Technical University, Denver, CO, USA.
Executive MBA, 2007 Colorado Technical University, Denver, CO, USA.
Bachelor’s in Business Management, 2001 Madurai Kamaraj University, India
Fellowship in Optometry, 1997 L.V. Prasad Eye Institute, Hyderabad, India
Diploma in Ophthalmic Techniques, 1995 L.V. Prasad Eye Institute, Hyderabad, India