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Engineer Microsoft Office

Location:
Accokeek, Maryland, United States
Posted:
November 13, 2018

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Resume:

Robert A. Brooking

***** ****** **. **** ********** Md. 20744, (H)301-***-****, (C)803-***-****

ac7on3@r.postjobfree.com

My desire is to work with management to support a network infrastructure (network connectivity, workstation, server migrations, hardware support, database updates, and installations), and to provide leadership in project deployments and implementations.

Core Competencies and Proficiencies

Reformat and troubleshoot PDC, update SQL server, and application database servers.

Setup, migrate, and troubleshoot client database applications and computers on Active Directory and Netware.

Understanding of VLANs, routers, switches, TCP/IP, DHCP, DNS, patch panels, and data closets

Operating Systems: Server 2000, 2003, 2008, Netware 5, Win95,98, NT4, W2k, XP, Vista, Windows7

Proficient with MS-Office 97, 2000, 2003, and 2007. To include configuration Firefox and Windows IE.

Proficient configuring Cisco Routers/Switches for LAN/WAN connectivity.

Education and Professional Certifications

CCNA, CCDA, MCSA, MCP, CNA, Network+, A+, Server+, Security+

Bowie State University, Bachelor of Science: 1984

Professional Experience

Howard University Hospital, Washington DC, 2041 Georgia Ave., N.W. Washington, D.C. 20060 202-***-****

Computer Network Specialist February 2012 – Present

Install new desktop computers and printers. Migrate information, applications, internet links, and data files from legacy computers to newly installed computers using Windows XP and Windows 7. Test computers and applications to meet company standards. Resolve computer application issues from users that use Microsoft Office 2007. I used Symantec Ghost to image computers to use Windows XP. Troubleshoot desktop computers, printers, and network connectivity issues. Monitor network interfaces for connectivity.

Robert Half Technology, 75 Beattie Place, Suite 930 Greenville SC 29642 864-***-****

Desktop Support June 2011 – Aug 2011

Install new desktop computers and printers. I was part of a migration team that upgraded 2000 computers from Windows 2000 to Windows XP and from XP to Windows 7, for smaller special departments. Migrate information, applications, internet links, pst and data files from legacy computers to newly installed computers. Execute preconfigured script to backup user data to share server. Also use script to install MS Office and third software and applications. Test computers and applications to meet company standards Install Symantec Encryption application on 50 Dell desktops and laptops. Troubleshoot Desktop and laptop network and internet connectivity issues. Resolve desktop and laptop performance issues. Image desktops and laptops with company established image.

Insight Global, Inc, Professional Recruiter, 2105 Water Ridge Pkwy, Charlotte, NC 28217 704-***-****

Technician Support I April 2011 – June 2011

Company contracted me for migration project. Install new desktop computers and printers. Migrate information, applications, internet links, and data files from legacy computers to newly installed computers by using preconfigured script that install Windows 7 or XP operating system, Office 2007, and other 3rd party applications. Made patch panel and Cisco port connections in data closets. Download and install standard word processing applications and company 3rd party products. Install and set IP address for new HP 4015 laserjet printers. Provide logistical support for client in the Banking and Finance Industry.

Wallace Thomson Hospital, 322 West South Street, Union, S.C. 29379 864-***-****

Help Desk Technician August 2005 - November 2009

Activate 250 switch ports from 10 switches for a VLAN network. I made administrative changes to user accounts on Active Directory, Exchange 5.5 and Exchange 2003. Provide break fix solutions for desktops and Server 2000 at remote site. Build, install, and update server 2000/2003 operating system, applications, and databases. Developed break/fix solutions for desktops, workstation, servers. As requested by the IT Director, I built the Help Desk ticket systems and tracked all work order incidents. Provide user training on Microsoft Office applications. I configured Windows IE for access through the firewalls for internet connection (using T3 connection). Duties include telephone support for analog and digital phones. Over the past four years, I addressed and resolved over 3,500 hardware, software, and network issues.

Laurens County Healthcare Sys, 22725 Highway 76 East, Clinton, S.C. 29325 864-***-****

User Support Analyst January 2005 – June 2005

I was involved in the migration from legacy computers to new Windows XP computers. Perform administrative changes to user accounts on Active Directory and third party email system. Resolve computer application issues from users that use Microsoft Office 2000. I configured Windows IE for internet connection. I lead computer migration project, installations and upgrades. Troubleshoot printers, desktop computers, and network connectivity issues. Input all work request and incidents in Help Desk ticket systems. Developed break/fix solutions for desktops, workstation, PDAs, and servers. I configured cat 5 cables from patch panels to switches and hubs. I resolved 250 hardware, software, and network related issues.

Southern Maryland Hospital Inc., 7503 Surratts Road, Clinton, Md. 20735 301-***-****

Network Engineer December 2003 – June 2004

Made administrative changes and add new user accounts on Active Directory and Citrix system. Upgrade server and workstation hardware. Resolve computer application issues from users that use Microsoft Office 2000. I configured Windows IE for internet connection with a T1. I used Symantec Ghost to image computers. Troubleshoot desktop computers, servers, printers, and network connectivity issues across the WAN. Configure and terminate cat 5 cables from patch panels to switches and hubs. Hourly update of Help Desk ticket system. Developed break/fix solutions for desktops, workstation, servers. Addressed and resolved 390 hardware, software, and network related issues.

Inova Health System – Alexandria Hospital, 4320 Seminary Road, Alexandria, Va. 22304 703-***-****

Desktop Engineer January 2001 – December 2003

I installed, upgraded, and troubleshooting desktops, workstations, and network printers on a 600+ user, multi- platform network. I image new computers using Image Cast Program. I configured user accounts, MS Office, and third party applications. I configured Windows IE for internet connection. Install new desktop computers and printers. Migrate information, applications, internet links, and data files from legacy computers to newly installed computers. I also trained new Desktop Engineers on installing equipment and network applications, and leading the organization on projects that involve supervising both Desktop and Network Engineers. I issued daily work order assignments to all Desktop and Networks Engineers. Updated Help Desk ticket systems with all incidents and projects. Developed break/fix solutions for desktops, workstation. I released a bi-monthly I.T. news article. For the three years, I addressed and resolved over 3,000 hardware, software, and network related issues.

Technical Specialties Inc., 9901 Business Parkway, Suite K, Lanham, Md. 20706 301-***-****

Sr. Technical Engineer March 2000 – December 2000

Installations and troubleshooting desktops, workstations, hardware devices, software, connection issues, and printers for a 1000+ user network that uses windows 95, 98, and NT as their desktop operating system. Completed day by updating Help Desk ticket tracking system. Developed break/fix solutions for desktops, workstation, and printers. I configured Windows Internet Explorer for internet connection.

Computer Specialists Inc, 904 Wind River Lane, Gaithersburg, Md. 20870 301-***-****

Sr. Site Engineer October 1997- March 2000

I deployed and troubleshoot desktops, workstations, and printers locally and onto IP and IPX network for multiple contract customers in the Washington DC Metropolitan area. Install new desktop computers and printers. Migrate information, applications, internet links, and data files from legacy computers to newly installed computers. I imaged new computers using Image Cast and Norton’s Ghost Program. Developed break/fix solutions for desktops, workstation and HP Laser printer products. I configured Windows Internet Explorer for dial up access for internet connection (using PPP). Cross connect network closets. Updated ticket system with all incidents, per-calls work orders and projects.

Pulsar Data Systems, 4500 Forbes Blvd., Lanham, Md. 20706 out of business

Jr. Networks Engineer October 1996 – September 1997

I was responsible for Desktop installations and repairs on a variety of vendor computers (Dell, Compaq, HP, IBM) for multiple clients in the region. Work with a team of Engineers to install and repair servers and network connection issues. Developed break/fix solutions for desktops, workstation, and HP Laser printer products. I configured Windows Internet Explorer for dial up access to the internet (using SLIP).

Digital Equipment Corporation, 6406 Ivy Lane, Greenbelt, Md. 20770 out of business

Contracts/Order Administrator/Logistics January 1984 – October 1996

Maintain stock levels for computer mainframes, Vax, PDP’s, and components for RA60, RA80, and Tu58 tape drives. Order and maintained database of over 10 million dollars of Government and Commercial new, renewals contracts, hardware, software, and per-call services. I audit contracts files for compliance.



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