VALUE STATEMENT

Committed to enabling a company to utilize its most valuable asset, its people.

SUMMARY OF QUALIFICATIONS

Over 10 years of experience in retail management, customer service, sales, training and development and leadership roles.

Cross-functional experience in a broad range of HR functions including, recruiting, reporting, investigations, grievance handling, performance evaluation and compliance in diverse situations.

Exceptional analytical, planning, organizational, problem solving, and decision-making skills coupled with equally strong capabilities as a team leader, public speaker, project manager.

Excellent communicator with a strong work ethic dedicated to building and strengthening relationships with clients, colleagues, candidates and management.

Proficient in MS Office Suite, MS Project and experience in Human Resource systems such as; OrgPlus, Ceridian Dayforce HCM, and HRIS.

EDUCATION

Human Resources Graduate with (Hons., 3.9 GPA), George Brown College APRIL 2018

RELEVANT COURSES: Recruitment & Selection, Training & Development, Workplace Health & Safety,

Payroll Compliance CPA Legislation, Coaching for Effective Performance

CERTIFICATIONS

Ontario Ministry of Labour MARCH 2018

Worker Health and Safety Awareness in 4 Steps

Supervisor Health and Safety Awareness in 5 Steps

The Coaching Academy JULY 2015

Received a certificate in Performance Coaching, London, UK

WORK EXPERIENCE

CONTRACT ARTIST (p/t) MAY 2016 - PRESENT

Charlotte Tilbury, Nordstrom, Toronto locations

HR RESPONSIBLILTES

Developed and implemented engagement efforts and original initiatives to renew current members and attract new prospects. Partnered with managers to create an engaging work environment for the team through performance incentives and ambassador motivations.

ACHIEVEMENTS

Aided in the brand maintaining #1 in sales the cosmetics department.

HUMAN RESOURCES ASSISTANT MANAGER (1 YEAR WORK VISA) MAY 2015 - MAY 2016

The Extensionist, London, UK

HR RESPONSIBILITIES

Fulfilled a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Completed general office administrative duties. Responsible for daily communication to shareholders regarding budgets, reports, staffing, inventory and salon upkeep.

ACHIEVEMENTS

Increased employee retention by 16% through implementing employee surveys.

ASSISTANT MANAGER AUG. 2013 - MAY 2015 Bobbi Brown Cosmetics, The Hudson’s Bay Co., Toronto, ON

HR RESPONSIBILITIES

Recruited and the oversaw the on-boarding and training of new hires. Executed employee work schedules and sales targets each month. Responsible for developing innovative and exciting weekly and monthly events at the counter to grow business and surpass target counter sales.

ACHIEVEMENTS

Lead a team of 6 to achieve a 65% increase of total counter sales year-to-date on a projected target of $1 million, increasing counter gross sales by $117,000.00 year-to-date.

MANAGEMENT JULY 2005 - AUG. 2013 CosmoProf, Winnipeg, MB

HR RESPONSIBILITIES

Developed teambuilding programs, job descriptions and management reports. Assisted in correspondence with administration and operations of HR department. Executed hiring, training, developing, and leading staff to ensure that team members upheld company culture and values by working together to provide superior customer service and performing to the Team’s highest potential.

ACHIEVEMENTS

Increased sales by 15% in 6 months by implementing an employee rewards incentive.

SALES AND EDUCATION TRAINER (p/t) JULY 2005 - JULY 2013 Estee Lauder Companies Inc., Bobbi brown Cosmetics Holt Renfrew, Sephora locations, Winnipeg, MB

HR RESPONSIBILITIES

Lead the process of developing the productivity of Top Performers with the Counter Manager input and involvement. Coached Counter Managers on planning, coaching, selling and execution skills. Provided counter training on key selling and service skills that will lead to achievement of sales plan.

ACHIEVEMENTS

Aided in training 2 of the Top Performers within the brand nationally.

KEYWORDS

● Human Resources ● Recruitment ● Selection ● Training ● MS Office ● Ceridian Dayforce HCM ● Sales

● MS Project ● Detail Oriented ● Interpersonal Skills ● Organized ● On-boarding ● Teamwork ● Leadership

● Candidate Screening ● Job Evaluation ● HR Policies, Procedures and Best Practices ● Team Development ● Cultural Diversity ● Team Building ● Employee Relations

Contact this candidate