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Manager Customer Service

Location:
Farmington Hls, Michigan, United States
Posted:
November 13, 2018

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Resume:

Keeseeka smith

ac7omd@r.postjobfree.com 248-***-****

** ***** ** ********** **** broad hands-on financial analysis background. Skilled in customer service operations with a solid reputation for optimizing processes through strategic planning for efficiency improvements. Self-motivated and technically skilled Collections Manager, Accounts Receivable, Accounts Payable, Payroll specialist

with experience in managing over 1000 accounts and a staff of 23. Excellent organizational and problem- solving skills ensures a streamlined and efficient billing system. Successful increase in collections of 100%. Proven ability to maintain precise records and proficient in multiple accounting applications. A hard worker with strong customer communication skills. TECHNICAL SKILLS

AS400

Great Plains

CLS

ERP

ADP

J.D. Edwards

Kronos

MS Office Suite

Oracle

SAP

Accounting

PeopleSoft

QuickBooks

Yardi

QAD

Juris

Accurint

Office 365

Sarbanes-Oxley Compliance

Elite

BAAN

Salesforce

KEY AREAS OF EXPERTISE

● Profit & Loss ● Customer Service Operations; Service Levels

● Invoicing/Billing ● Budgeting, Forecasting & Analysis

● Team Building; Staff Training ● Reconciliations

● Cash Posting ● Strategic Planning

● GAAP● Credit Collections

● Policies, Procedures & Compliance ● Account Management Professional Experience

NORTH AMERICAN BANCARD – Troy, MI

2017 – Present

Responsible for a team of 7 collectors

Direct all facets of operations including driving sales, training staff, and facilitated dialer technology. Notifies customers of delinquent status by verifying status, sending notification.

Assured timely collection of monies due to corporation. JOHNSON CONTROLS/YANFENG Start-Up Shared Services – Novi, MI 2016 - 2017

(Provider of premium financial services to automotive dealers and their customer) Accounting Credit Analyst, Receivables/Payables

Liaise with vendors across distribution supply chain in the USA and China. Analyzed new and existing accounts to assess accounting and credit risk. Coordinate with branch sales team and worked directly with the Credit Manager on compiling auditing and miscellaneous reports for cash postings for multiple vendors.

Notable Contributions:

Utilized aging reports, journal entries and daily cash receipts for cash reconciliations and posting.

Send invoices and monitor lockbox and incoming transactions (EFTs, credit cards, branch cash).

Sent requested W9 forms and distribution for sales tax exemption requirements for multiple vendors.

Administered collection of payment on past due vendor accounts.

Apart of the QAD Launch SharePoint Shared Services Implementation Team VALEO AUTOMOTIVE -TROY, MI (Contract) 2013 - 2016

(Provider of premium financial services to automotive dealers and their customer) Accounts Receivable/Accounts Payable/Cash Application Specialist Liaise with vendors across distribution supply chain in the USA and Germany. Analyzed new and existing accounts to assess accounting and credit risk. Coordinate with sales team and worked directly with the Credit Manager on compiling auditing and miscellaneous reports for cash postings for multiple vendors. Notable Contributions:

Monitored and administer over 1000 customer accounts

Month-end reconciliation with SAP, Sox Compliance BAAN, and Excel database for accuracy and posted month end accruals and close.

Prepared customer’s statements, bills and invoices.

Generated weekly aging reports

Surpassed company and client expectations throughout tenure for outstanding levels of communication.

Daily application of payment to customer accounts, accurately applying payments to open invoices, on account and short pay records.

PHILIPS HEALTHCARE-FARMINGTON HILLS, MI 2010 - 2013

(Provide of premium Healthcare services to World Wide Hospitals and their customer) Accounts Receivable/Accounts Payable/Cash Application Specialist Matched invoices to receiving documents, verified vendor statements, supported accounts receivable process and perform follow-up on delinquent accounts, Compiled data from vendor invoices and supporting documents to verify accuracy of billing data and ensured receipt of items ordered. Notable Contributions:

Month-end reconciliation with Excel database for accuracy and then post month end accruals and close

Monitored and administer over 1000 customer accounts

Prepared customer’s statements, bills and invoices.

Generated weekly aging reports

Surpassed company and client expectations throughout tenure for outstanding levels of communication.

Daily application of payment to customer accounts, accurately applying payments to open invoices, on account and short pay records

Audited department and financial records for compliance to company mandated financial procedures and policies.

SHERMETA, ADAMS, VON ALLMAN, P.C. - TROY, MI 2010-2012

(Law group specializing in the practice areas of consumer bankruptcy and consumer/commercial collections)

Accounts Receivable / Collections Supervisor, (Legal Collections) Managed high-profile legal collection portfolios for top financial institutions including JP Morgan Chase, Chrysler Financial, and Ally Financial. Recruited, hired, and developed team members with the AR Manager, including but not limited to training, probationary and annual performance appraisals. Ensured employees had appropriate training and other resources to perform their job. Notable Contributions:

Coordinated a high-volume of collections by applying legal asset garnishments on defendants.

Recognized as a Top Performer for the successful liquidation of route performance above 127% for three consecutive quarters in 2009.

Processed weekly pay originally via Paychex, currently via ADP for 200 employees.

Sent non-collectable accounts to legal, Skip traced, prepared and verified uncollectible accounts for suit.

Provider of premium financial services to automotive dealers and their customer) HSBC SOUTHFIELD, MI 2000-

2006

(Provider of Credit Services for Home Loans, Credit Cards, and Auto Loans, 3rd Largest Bank in the U.S) Collection Manager, Outbound Services

Directed all facets of operations including driving sales, training staff, and facilitated dialer technology. Partnered with the COO and Director of Outbound Lending Services on pinpointing each project’s scope and requirements.

Notable Contributions:

Worked in conjunction with the Director of HR to synchronize new outbound call center expectations.

Generated detailed training modules for new and existing hires.

Accomplished an above average departmental gross margin of 55% with adjusted revenue of 100%.

Fostered the performance development of multiple staff members through annual evaluations and training sessions.

Managed a staff of 23

Full training of FDCPA Guidelines.

Managed and Processed Payroll through ADP

Notified customers of delinquent status by verifying status, sending notification.

Assured timely collection of monies due to corporation. JUST LIKE HOME – Detroit, MI

1994-2000

(Provider of premium Housing)

Property Manager

Recruited to be held accountable for new tenet sales within the apartment community. Skillfully leveraged networking and communication skills to surpass monthly operation and service goals. Notable Contributions:

Contributed to operational efficiency for well-established organization specializing in managing and maintaining residential, commercial, and industrial property. Assisted with improving wide range of property management functions, to include primary focus on interfacing with existing and prospective tenants and delivering top-flight client service. Education & Professional Development

Oakland University College, Rochester, MI

Pursuing Degree in Accounting, Projected Graduation 2021



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