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Customer Service Office

Washington, DC
November 13, 2018

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Selena Moragne Chambers

*** ******** ***** ** #*** Washington, DC 20001

Cell Number 202-***-**** Home 202-***-****


PROFILE Diligent, detail-oriented Investigative Specialist knowledgeable of all office functions with a solid background in Investigative Procedures.

Computer skills with proficiency in MS Word, Excel, some PowerPoint.

Communication skills - written and verbal

Planning and organizing


Problem assessment and problem solving

Information gathering and information monitoring

Attention to detail and accuracy



Customer service orientation


EXPERIENCE: DESTINATION DC: Destination DC, the lead destination marketing organization for the nation's capital 901 7th Street NW. Washington, DC 20001 202-***-**** October 2016 to APRIL 2017 (Part Time Seasonal) Red Coats,

Seasonal, at-will positions to help clients host their meetings in the metropolitan Washington, DC area at the Convention center and various hotels throughout the year. I work on an on call basis with no guaranteed number of days or hours. The following are just a few of the positions and duties I perform.

• Registration Typist/Cashier (works to collect fees and input attendee information in client’s computer system. This may involve more complicated onsite registration of exhibitors and attendees.)

• Registration Non-typing Clerk (works to disseminate materials, badges, and information regarding the meeting to attendees and/or exhibitors).

• Room Monitor (scan badges, collect tickets, hand out and/or collect questionnaires and literature during meeting sessions).

• Information Clerk (works an information booth in order to assist people with locating various areas and locations in the convention center or hotel. A broad knowledge of the DC/MD/VA areas is a must).

• Stuffing, May collate materials to be distributed to attendees during a meeting. At times this may include inserting materials into binders, folders, or bags

EXPERIENCE: TRULIEFE HEALTH SERVICES: 1502 Woodlawn Drive, Suite 103Woodlawn, MD 21207 (410) 298 – 3431 December, 6th, 2014 to December6th, 2015 (Part Time-Weekends) Home Health Aide/Personal Care

Meal Preparation

* Laundry

* Bathing

* Grooming

* Light housekeeping

* Feeding

* Assistance with mobility and transfers

* Vital signs monitoring

* Range of motion exercises

* Companionship

* Escort to medical and non-medical appointments

* Medication reminders

EXPERIENCE METROPOLITAN POLICE, Washington, DC September, 16th, 1998 to Retirement Official Retirement December, 2018. Staff Assistant, Investigative Specialist, Sixth District, 5002 Hayes Street, NE Washington, DC

•Reviews offense reports and crime information to determine crime patterns, repeat offenders, repeat calls for services, profiles.

•Conducts preliminary investigations, Insures offenses has been properly classified. Reviews cases to determine investigative priority.

•Receives and screens visitors and telephone callers, determines the nature and purpose, answers technical and general routine questions.

•Performs data entry functions, in-puts data from offense case information, such as assigned to whom, charges.

•Experienced in maintaining a file system

•Demonstrate ability to communicate clearly and to prepare written information concisely.


September 16th, 1997 to September 16th, 1998

Administrative Secretary, Fifth District,

Bladensburg Road, NE

•Served as a personal assistant to the Commander of the Fifth District, provided a variety of clerical and administrative support to the District Commander.

•Performed a variety of administrative support duties, such as making extensive travel arrangements, completed arrangements for large conferences, training, recommending promotion, informal complaint resolution, and other similar functions.

• Composed complex correspondence, locating and assembling information for various reports briefing conferences, ect.

•Designed and organized filing systems, planning and arranging the maintenance and preparation of information needed for budget reports and organizing the flow of clerical processes in the office.

•Planned the work of the office and distributed work to other administrative personnel.

•Responsible for Ordering supplies for Building

•Maintained time and attendance for personnel assigned to me.


November, 17th, 1994 to September, 16th, 1997,

Investigative Assistant Homicide Branch, 300 Indiana Ave., NW

•Accompany Detective personnel to Homicides, shootings, critical injured persons to assist in taking statements.

•Assist Detective Personnel in putting together photo spreads for witnesses to make positive identification.

•Ordered supplies for unit



•Maintained time and attendance for 73 Detectives and Officers Answered and screened calls


June, 1992 thru November 17th, 1994,

Police District Clerk, Sixth District,

Benning Road, NE

•Received and screen telephone calls and office visitors, personally answer inquires and furnished information of a non-technical nature.

•Typed and prepared a variety of correspondence from brief oral or written instructions, rough drafts, memorandums and reports.

•Requisitioned supplies and equipment, prepared budget forms and documents,

•Coordinate maintenance of office equipment

•Maintained time and attendance reports for immediate staff.


June, 1984 thru June 1992,

Administrative Assistant, 2700 Martin Luther Ave., SE

•Answer, screen and transfer inbound phone calls

•Receive and direct visitors and clients

•General clerical duties including photocopying, fax and mailing

•Maintained electronic and hard copy filing system

•Retrieved documents from filing system

•Handled requests for information and data

•Resolved administrative problems and inquiries

•Prepared written responses to routine enquiries

•Prepared and modify documents including correspondence, reports, drafts, memos and emails

•Scheduled and coordinate meetings, appointments and travel arrangements for managers or supervisors

•Prepared agendas for meetings and prepared schedules

•Recorded, compile, transcribe and distribute minutes of meetings

•Opened, sort and distribute incoming correspondence

•Maintained office supply inventories

•Coordinated maintenance of office equipment

•Coordinated and maintain records for staff, telephones, parking and petty cash (Bonded)


June, 1976 thru June 1984,

Unit Clerk, Ward I Medical and Surgical Unit, 2700 Martin Luther Ave., SE

•Prepared and compiled records in the nursing unit of the hospital medical facility: Recorded names of patients, address, and name of attending physician to prepare medical records on new patients.

•Copied information, such as patient's temperature, pulse rate, and blood pressure from nurses' records onto patient's medical records.

•Recorded information, such as physicians' orders and instructions, dietary requirements, and medication information, on patient charts and medical records.

•Kept files of medical records on patients in unit.

• Prepared notice of patient's discharge to inform business office.

• Requisitioned supplies designated by nursing staff.

• Answered telephone and intercom calls and provided information and relayed messages to patients and medical staff.

• Directed visitors to patients' rooms.

• Distributed mail, newspapers, and flowers to patients.

• Compiled census of patients.

• Kept records of absences and hours worked by unit personnel.

• May transport patients in wheelchair or conveyance to locations

•May key patient information into computer.


Washington, DC, June, 1974 thru June 1976,

Food Service Worker, 2700 Martin Luther Ave., SE

Responsible for employee’s meal service, menu selections, tray assembly, tray delivery and pick-up, special requests and needs, in-between meal food delivery.

Communicated employees food issues/concerns and needs to appropriate persons within the Food and Nutrition department.

Interacted with nursing personnel with regard to employees nutrition needs or requirements.

Assisted Dietitian with monitoring of employees likes and dislikes,.

Served employees internal and external as well as patients who had outside privileges.

Set up, prepared and delivers food for catering events.

Act as a liaison between Food Services and the hospital staff and external customers.Set up, prepared, delivered and served to retail customers inside and outside of the hospital, cafeterias and the physician lounges.

Handled customer service complaints and informed management of problems or concerns.

Operated cash registers in compliance with cash handling procedures.

Maintained all equipment in a safe and sanitary manner in compliance with HACCP guidelines, and all applicable laws and regulatory agency regulations.

EDUCATION Ballou High School Diploma,

University of the District of Columbia, Associate Degree in Business Administrative (One Year, did not complete)

Certified Medical Terminology,

Certified Office Manager

Computerized Office Specialist Certified Typist (145 wpm)

Computer skills and knowledge of relevant software

Knowledge of operation of standard office equipment.

Knowledge of clerical and administrative procedures and systems such as filing and record keeping

Knowledge of principles and practices of basic office management

Certificate Sensitivity Training

Excellent IT and Technical Skills

Certificate Telephone Techniques

CPR Certificate Office Manager

Vast Investigative Skills

License and Certified in Food Management 08/01/2014

Affiliations Secretary, Over 35 years United House of Prayer for All People, Washington, DC; President Usher Board, Treasurer

Citizens Advisory Committee Fifth District

References Minister: Rev. Brandon FosterI United House of Prayer for Al People

Howard Road, SE Washington, DC 202-***-****

Captain: Durryiah Habeebullah Metropolitan Police

Department 4002 Hayes Street, NE Washington, DC 202-***-****

Friend: Doris Lynn Ellerbe 1102 6th Street, NW Washington, DC 20001


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