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Customer Service Manager

Plano, Texas, United States
November 13, 2018

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Melissa Leos

**** ********* **.

Plano, TX *****

Cell: 469-***-****


I am team oriented and a well organized individual searching for employment. I am seeking a company where I can use my experience to help exceed company objectives and goals.


Excellent time management skills

Reliable and adapt well to changes

Multi task and work well under pressure

Knowledge of CPT and ICD-10 codes

Great communication, problem solving and customer service skills


Aprima RCM

Billing Specialist (April 2012 – June 2018)

Scrub and process medical claims

Worked and fixed rejected claims

Refiled corrected claims

Sent paper claims on HCFA 1500

Submit appeals and medical records

Submit and follow up on Workers Comp and Auto claims

Work denied claims

Follow up on claims that have not paid within 30 days (A/R)

Generate and mail out patient statements

Post insurance payments (ERA’s, EFT’s, Lockbox payments and paper checks)

Post and allocate patient payments

Endocrine Associates of Dallas

Insurance Verification (November 2007 – April 2012)

Obtaining insurance eligibility and benefits

Submit authorizations

Obtain approved referrals

Patient check in and check out

Collected copays

Scheduled new and follow up appointments

Entered diagnosis and cpt’s into patient charts


Plano Sr. High (1991)

CCI Training Center (2005-2007)


Tamara Lauriano – Manager- Aprima RCM

Millie Woodard – Aprima RCM 469-***-****

Holly Gann – Endocrine Associates of Dallas 972-***-****

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