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Manager Customer Service

Singapore, North Region, Singapore
November 13, 2018

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Dear Sir/Madam,

I would like to express my interest in applying for the vacant position and to be considered as a potential candidate.

I have had previous working experience in the areas of secretarial support/related administrative duties and a document controller. I am sure that I can apply the knowledge that I have gained to make a meaningful and valuable contribution to your company.

I am willing to learn new skills as to enhance myself better and considered myself as a good team player and I believe in performing the tasks given out to me with commitments. I am sure, that my readiness to exceed expectations and confidence would enable me to play an important role in offering vital support and assistance to any given undertaking.

I have attached my resume for your perusal and looking forward for an opportunity to be given the chance for an interview at your convenience.

Thank you for your time and consideration.

Yours faithfully,

Melati Binte Awang



Personal Information

Name: Melati Binte Awang

Address: Blk 646, Yishun Street 61, #07-344 S (760646)

Telephone(s) : 85696071

Email :

Nationality : Singapore

Date Of Birth : 16th April 1972

Languages (Spoken/Written): English & Malay

Educational qualification and training

GCE ‘O’ Level

Computer Skills: Internet Proficiency, MS Office

Working Experiences:

1)KPMG Asia Pacific Limited

Period: April 2016 to May 2017

Position held: Administrative Support (Contract/Permanent Part-Time).

Main responsibilities: Typing correspondence, e-mailing, postage and filing, booking of hotels/flights, ordering sundries/stationeries, apply Visa for the global staff, arranging event, outsource places to eat for the RDC Team and leader, keeping track of the Team attendance summary and leave forecast. Supporting the Office Manager in organizing event for regional offices and in charge of the Leader and team monthly expenses recording and submission.

2)Jones Lang LaSalle Property Consultants Pte Ltd

Period: February 2016 (3 months contract) via Job Agency: Capita Staffing and Search

Position held: Administrative assistant.

Main responsibilities: Typing correspondence, e-mailing and filing and admin work.

3)FMC Technologies Singapore

Period: January 2016 (1 month contract) via Job Agency: Capita Staffing and Search

Position held: Receptionist

Main responsibilities: Handling telephone calls, sort out mails and attending to walk in clients.

4)Equinox Offshore Engineering Pte Ltd

Working Experience

Period: September 2008 to September 2015

Position held: Secretary cum Document Controller

Main responsibilities:

●Personal secretary to General Manager and provide full administrative/secretarial support and co-operates work related matters with the engineering team.

●Create and maintaining Human Resource database register for all incoming and outgoing documentation for staff/suppliers/contacts. Managed full responsibilities in setting up of two new offices and procurement of office stationeries/supplies and consumables.

●Compiled necessary information, documentation/invoices to progress payment for client and generates monthly manning rates for invoicing billing purposes

●Coordinate with head office/yard on work permit applications and preparation of Visa application and travel arrangements.

●Attending and taking minutes of meeting as and when required.

●Maintained an efficient filing systems and records of incoming/outgoing construction drawings.

●Responsible of two Accommodation Repair Vessel documentation (ARV1 & ARV2)

●Responsible in overseeing the correspondence, drawing, manuals and transmittal.

●Updating of MDR daily (Master Drawing Register) in the system with accordance to submission of drawings to Client and keeping track of drawing process.

●Setting up of office filing system. Work closely with Engineering Coordinator/Leads/ Design Engineers and Draftsman.

●Attending the Friday weekly meeting and taking minutes with the Engineering Coordinator and Team on the upcoming and updating of vessel’s event.

5) C20 Holdings Limited

Period: March 2004 to September 2008

Position held: Administrator

Main Responsibilities:

●Perform full administrative and secretarial duties.

●Provide customer support on data-communications technical support and documentation deliverables.

●Create and maintaining Human Resource database register for all incoming and outgoing work for staff/suppliers/contacts.

●Supporting sales department with regards to multi-media, data-communications and printer consumables on purchase order.

●Liaise with Vendor/Suppliers and attending to Client’s need.

●Co-ordinate with Human Resource manager on work permit applications for staff.

●Maintained an efficient filing systems and records of incoming/outgoing invoices/ purchase orders.

6) Viking Ocean Engineering Pte Ltd

Period: February 2000 to December 2003

Position held: Document Controller

Main Responsibilities:

●Assisting in organizing and manage a library of technical document and document control.

●Ensuring all projects are coordinated as per document control procedures.

●Maintaining documentation drawings control database/issuing of drawings and reporting on project document status.

●Assist in managing daily performance/operation of the Engineering Department and provide support to the engineering teams.

7) The National Commercial Bank

Period: April 1999 to December 1999

Position held: Secretary

Main Responsibilities:

●Provide full secretarial support to the Chief Representative.

●Assisting in banking functions.

●Liaise with staff from Dubai Office.

●Provide customer service to the clients and liaise with suppliers.

8) Diversy (Pte) (Ltd)

Period: May 1997 to March 1999

Position held: Site Secretary

Main Responsibilities:

●Provide full secretarial and administrative duties.

●Co-ordinate with head office on work permit applications and preparation of Visa and travel arrangements.

●Procurement of office stationeries/supplies, consumables and construction materials.

●Compiled necessary information, documentation and invoices for progress payment to client.

●Maintained an efficient filing systems and records of incoming/outgoing construction drawings.

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