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Social Media Web

Location:
Washington, District of Columbia, United States
Posted:
November 13, 2018

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Resume:

Julie Swetnick Resume

OVERVIEW

Ms. Swetnick has two almost decades of Web and IT experience, including being one of the first 100 women in the world to achieve a Microsoft Certified Systems Engineering Certification (MCSE).

She is an experienced Senior Webmaster, Web Production and Web Projects Manager, Mobile and Desktop App Development Team Lead, Graphic Artist, Information Architect, SEO SME, Digital Accessibility SME (WCAG 2.0 and Section 508), Taxonomy SME, Web Solutions Architect, UI/UX SME, and Digital Data Insights and Analytics SME (Google and IBM Digital Analytics/Coremetrics).

She develops technical solutions to complex problems, which require the regular use of ingenuity and creativity. She is a hands-on team player; having no problem stepping into new or difficult roles, situations and projects. She is highly professional, ethical, responsible, and hard working. Her interests lie in keeping ahead of the IT curve by understanding and leveraging old with new technologies, spearheading complex IT and/or Web production projects goals, and integrating leadership and business concepts with technology solutions to affect and cultivate positive change.

Her most recent projects have been concentrated on CMS (mainly Drupal and WordPress) site migrations and new website design and development, digital analytics (implementations, data tracking and reporting, and interpretation), Web accessibility standards compliance, the incorporation of UI/UX best practices, and the application of ‘next-gen’ design principles, trends, and development techniques.

TECHNICAL PROFILE

Microsoft Certified Systems Engineer (MCSE), and CompTIA A+ Certification

Digital/Web Analytics, SEO, and Taxonomy SME, adept at creating solutions to capture, facilitate, manage, track, report and assist with interpreting business processes related data and data analysis, in conjunction with Adobe Insight, Google Website Optimizer and Google Analytics, IBM Digital Analytics (Coremetrics), AgilOne Marketing Cloud, AWS, Leidos Cloud Services, and various other digital analytics and eMarketing/eCommerce tools and services

Federal agency and private sector Section 508 and WCAG 2.0 Accessibility Compliance SME for producing digital documents on various platforms, including SharePoint, mobile, tablets, and desktop websites

Technically and creatively proficient multimedia, content and graphics producer/editor, utilizing established industry and technology recommended standards, guidelines, and best practices

Adept at utilizing PMP/Project Management Institute (PMI) Principles, and business process engineering, customer needs advocacy, software QA auditing, gap analysis, regression testing, and best practices

Proficient with understanding and gathering business requirements, compiling and translating data/reports into useful intel, creating dashboards, and translating business requirements into viable IT solutions

Web content producer and technical editor, having worked with managing, creating, and updating FRDs, SLAs, Wikis, SOWs, KPIs, SOPs, related to web project artifacts and other project- and process-related documentation

Extensive e-commerce marketing experience (including experiential design, conversion optimization, and A/B multivariate testing)

Creation and customization of CMS website designs and themes, wireframes, mockups, prototypes, in addition to implementation, maintenance, production, and migration of Agency and corporate intranets, Internets, Extranets, SharePoint sites and other web properties

Comfortable with accessing and deciphering various server audit logs and other usage data into useful site Intel for developers, customers, and management, including reports and dashboard formats

Hands-on website and app developer (using various programming languages and platforms) using CSS, HTML, ARIA, JavaScript, PHP, MySQL, and more

IT Web Team Lead and Project Manager for in-house website development for COTS software and mobile app projects, as well as comfortable managing off-shore and SAAS resources

RDBMS, SQL Server, and Oracle Database Administrator and Developer Experience

Comfortable liaising with and/or managing solutions/service providers (vendors, account and sales managers) and 3rd party consultants/contractors, agency Directors, Program Managers, Project Managers, teams leads, and staff

Proficient with understanding and gathering business and functional requirements, compiling data/reports, creating dashboards, and translating requirements into viable technical solutions

Experience in the design and implementation of open source and proprietary web applications

Experience with managing and moderating daily scrums, to work through project roadblocks and challenges; quickly resolving issues, and driving/realigning daily priorities and goals

IT-RELATED EDUCATION AND CERTIFICATIONS

Blockchain in Government Workshop Series -

Blockchain and its Use in Government Training Workshop II:

An Advanced Tutorial for Government Executives,

Managers, and Staff

March 2018

Potomac Forum

Washington, DC

ComplyFirst Pro Accessibility Testing Software Certification

2016

Odellus, Inc.,

Washington, DC

Hello Drupal Training

2013

FigLeaf Software Education Center

Washington, DC

DHS Trusted Tester Program (Section 508 Certification)

2012

U.S. Department of Health and Human Services (HHS)

Washington, DC

PMP Bootcamp

2011

Velociteach

Arlington, VA

Licensed Insurance Agent (DC, MD and VA); Registered Rep and Certified Long Term Care Training and Certifications (6, 63, and CLTC)

2007-2013

NYL, MassMutual, and Various State CE Training

Bethesda, MD

Microsoft Certified Systems Engineer (MCSE) (1997), CompTIA A+ Certification (1996), Oracle 8i DBA/DBD (2002), ASP (2001), and JavaScript Developer Training (2000)

Computer Institute

Rockville, MD

Macromedia Applications, Homesite, and ColdFusion Training

2004-2005

FigLeaf Software Education Center, Washington, DC

Macromedia Applications, Homesite, and ColdFusion Certification Training

2003

FigLeaf Software Education Center

Washington, DC

Pre-Med (Biology, Organic and Inorganic Chemistry, Microbiology, Genetics), Computer Science, Astrophysics, Advanced Mathematics, and Economics

1979-1985

Montgomery County Community College

Germantown, MD

MD Academy of Sciences Honors Program Fellow

Physics Department Internship in Optics, Lasers, Holography

Summer 1978

University of Maryland

College Park, MD

American Heart Association Competitive Fellowship Award Winner and NIH Summer Intern / Cancer Researcher

Summers 1977, 1979, and 1980

Heart, Lung, and Blood Institute, Cellular Metabolism Lab, National Institutes of Health (NIH)

Bethesda, MD

Gaithersburg High School

1980 Graduate

Gaithersburg, MD

U.S. GOVERNMENT CLEARANCES

Active Clearances

OPM SSBI Public Trust (Level 5C)

U.S. Department of Treasury (DOT), U.S. Mint (USM), OPM SSBI

OPM SSBI Public Trust (Level 5C)

U.S. Department of Treasury (DOT), Internal Revenue Service (IRS)

Inactive Clearances

Secret

U.S. Department of State (DOS)

Secret

U.S. Department of Justice (DOJ)

OPM SSBI / Public Trust (Level 5C)

U.S. Department of Homeland Security (DHS), Customs and Border Protection (CBP)

IT-RELATED WORK EXPERIENCE

Senior Drupal Developer and Web Accessibility SME

Vietnam War Commemoration (VWC), Joint Services Providers (JSP)

U.S. Department of Defense (DOD)

Arlington, VA

11/13/2017 02/15/2018

(Contractor with GeoNorth, a Tatitlek Subsidiary)

The Vietnam War Commemoration Agency’s Digital Accessibility SME, responsible for identifying and detailing Section 508 and WCAG 2.0 Level A and AA compliance issues occurring within the VWC web assets, using AT’s and other accessibility testing methods (manual and automated)

Suggest best remediation techniques/methods for the Public-facing (PF), Partner Portal (PP), and Staff Portal (SP) sites to comply with Section 508 accessibility compliance guidelines

Test to confirm, then document all Drupal module admin settings are correctly configured for all user types (rights and capabilities) for the Agency’s website/portals for proper site access and security purposes

Break-out the websites’ business requirements into discreet Excel spreadsheet documented line-items, used to in the validation process to ensure BRD and FRD compliance (both design- and dev-related)

Train content editors in the correct usage of the Drupal WYSIWYG CKEditor to incorporate site-wide consistent accessibility standards

Customized the CKEditor and associated CSS3 for usage within the VWC sites

Taxonomy SME, assisting the VWC with creating and utilizing consistent terminology across the PF, PP, and SP websites

Document the Drupal modules and configuration settings

Recommend automated and manual accessibility tools and testing methods for VWC Govt. in-house team to maintain Section 508 and WCAG 2.0 A and AA compliance post project launch

Compile a VWC website style guide, which includes accepted web accessibility patterns and best practices (UI/UX- and code-related)

Communicate accessibility findings and remediation strategies to a range of project stakeholders (e.g., Executives, Managers, Designers, Developers, etc.)

When needed, work hands-on to create and remediate designs and code for Agency’s digital products and web content

Guide and coach colleagues and clients in one-on-one, small group, or large forum environments

Share my knowledge with project designers and devs to test their respective work themselves, using Assistive Technologies (AT’s) (e.g., screen readers, magnifiers, alternative input, etc.)

Act as an accessibility consultant and a web engineer

Leverage my accessibility expertise using various desktop platforms (including Windows and MacOS), as well as using various mobile platforms (including Android and IOS)

Incorporate accessibility best practices for Video and other digital media presented on the site

Create and promote agency-wide accessibility standards and guidelines for PDF and other digital documents

Leverage my extensive knowledge of core web technologies, including:

HTML, CSS, and JavaScript

modern web application development practices and popular JavaScript frameworks

Web accessibility standards (WCAG 2.0 Level A, AA, and AAA, and WAI-ARIA)

Design and development to mitigate cross-platform and browser compatibility issues

Familiarity of next-version web technologies: HTML5, CSS4, and ES6

Work with designers and devs to prepare for ‘next-gen’ accessibility APIs

Work with the devs to clean-up/re-architect the sites’ confusing, redundant, and outdated IA and navigation structures

Work with designers to create a more consistent look and feel and consistent taxonomy for all of the VWC digital assets

Software Developer (WordPress) and Web Accessibility SME

ITD Office, U.S. Mint

U.S. Department of Treasury

Washington, DC

6/1/2016 08/15/2017

(Sub-contractor with Evolver’s Group, for Leidos)

The U.S. Mint’s WCMS Digital Accessibility SME, responsible for developer and site adherence to W3C WCAG 2.0 guidelines and standards, and Section 508 compliance for all ITD WCMS websites (including usmint.gov, the Apollo 11 Coin Design Competition, the U.S. Mint Kids site, the U.S. Mint Educators site, CCAC, and the Denver Mint Tour booking site)

Taxonomy SME, assisting the Mint with creating a classification system for keywords, consisting of three distinct classes - navigational, informational and transactional keywords, that helps facilitate internal and SEO, in addition to heling to define Mint standards and guidelines for optimizing copy and landing pages for optimizing SEO, by performing ongoing keyword research including discovery and expansion of keyword opportunities, and through research and implementation of content recommendations for organic SEO success

Software developer, who works with a small and code-savvy team to move the U.S. Mint’s legacy info- and microsites from ColdFusion to a new WCMS – utilizing WordPress as the new, open source, responsive platform; mirroring the look and feel of the newly migrated U.S. Mint catalog (e-commerce) site utilizing Demandware, thus furthering an integrated ‘look and feel’ for the Agency’s digital properties. Coding includes PHP, CSS, JavaScript, HTML5, ARIA, jQuery, and theme, plugin code modifications/customizations, etc.

Tasked with recommending, testing, submitting to the CRB, installing/upgrading, and configuring of WP plugins, as well as customizing WP themes, WP security critical controls implementation

Participates in troubleshooting/fixing defects, providing timely technical research/reports, technical implementations, testing, configuration, code modifications, migration assistance, and new or improved functionality/features delivery for each sprint release

Attends and contributes to daily checkpoint meetings, which are attended by senior developers/team leads, contractors, and U.S Mint ITD management

Participated in leading the U.S. Mint’s Dev, QA, and Prod WCMS environments’ HA and Performance testing, including working with dozens of Apache WordPress webservers, WAFs, file servers, DB servers (MariaDB master and slaves / HyperDB), MaxScale servers, F5s, and more

Assist with flattening the U.S. Mint’s legacy ColdFusion datacenter-hosted websites, and migrate them to the new responsive WCMS WordPress environment

Helped to QA test and migrate the U.S. Mint’s ‘Artist Portal’ for Coins & Medals Design Competitions, including functionality for collecting artist submissions, judging, and competition administration to the U.S. Mint’s WCMS

Assisted with migrating the U.S Mint’s Sales & Production Figures website to the new WCMS environment from a legacy Cold Fusion site

Collaborating and recommending solutions for implementing a new U.S. Mint Denver Tour Booking site

Research, create, implement, and document custom user ‘Roles and Capabilities’ within Oasis Workflow Pro WP plugin

Senior technical writer and editor for many of the projects’ test scripts, SOPs, SOWs, and WordPress plugin Wikis, utilizing SharePoint and MediaWiki

Senior IT 508 and WCAG 2.0 SharePoint Accessibility SME

IRAP Office, U.S. Internal Revenue Service (IRS)

U.S. Department of Treasury

Lanham, MD

11/1/2015 5/30/2016

(Sub-contractor with Odellus, Inc. for Chickasaw National Industries (CNI))

Sole IRAP liaison, auditor, and accessible code SME for the IRS Source Intranet Redesign project (migration of IRWeb Intranet)

Provide recommendations to improve the agency's 508 service offerings, processes and artifacts

Author advisory documents

Review and analyze systems engineering/design/requirements documentation so that Section 508 requirements are included where appropriate

Participate in solution evaluation process, providing input and advice on architecture

Support requirements elicitation and validate high level system requirements development

Provide guidance on the pending changes to 508 regulations (Access Board, WCAG 2.0)/impact assessment

Develop project-level standardized checklist of Section 508 activities and deliverables to be used during sprint planning and sprint end of checkpoint reviews

Advise project managers and staff on Section 508 best practices as well as AT and site testing procedures, remediation techniques and suggestions, implementations, etc.

Develop and apply 508 test cases and scripts

Participate in project- and program-related stakeholder meetings

Provide technical support related to Section 508 and assistive technology, including but not limited to training, hands-on development assistance/clinics, etc.

Provide iterative development sprint support, 508 compliance and accessibility testing using assistive technologies.

Prepare and present reviews for Agency websites and applications Section 508 compliance reports

Prepare management and staff for evolving accessibility regulations and performance criteria for 508 Refresh and WCAG 2

Develop and maintain quality standards for all testing activities, test reports, and other artifacts

Provide technical writing expertise and document review as needed

Plan daily activities within the guidelines of the job description and supervisor’s instruction to maximize personal and project output

Web Accessibility Specialist

JPMorgan Chase & Company

Wilmington, DE

6/1/2015 8/1/2015

(Contractor with Experis)

Responsible for identifying and suggesting potential solutions to deliver accessible apps and content on mobile platforms based on the W3C WCAG 2.0 standards and Mobile Web Best Practices, as well as compliance with the ADA, Section 508, Twenty First Century Communication and Video Accessibility Act (CCVA) and other accessibility related laws.

Accessibility auditor, educator, and advisor for assigned to J.P. Morgan Chase digital commercial banking web and application developers, designers, and QA team members (including Global Trade Services Group application Team in Hong Kong and Bangalore for APAR, TCFE, and BIRXT)

Work with each assigned LOB (domestic and off-shore) to determine a representative sample set of pages, covering site templates and different types of content and features for review.

Work with each LOB to educate how to use the JPMC specific W3C WCAG 2.0-based Accessibility Checklist and Accessibility Tools, and techniques to validate W3C WCAG 2.0 compliance through a number of human checks, testing with the tools that people with disabilities use such as JAWS, ZoomText, and Dragon Naturally Speaking, reviewing color contrast, checking keyboard access, evaluating the underlying code, etc.

After implementing the changes identified through the web accessibility audit, conduct a review of each website/web app to facilitate off-shore meetings and present non-compliant artifacts for each tested JPMC digital property.

Provide hand-on, training, manages online role-specific CBTs and educational resources, and promote best practices, standards, and guidelines for JPMC web developers, designers, and QA testers

Accessible PDF file SME, including providing training resources and guidance for PDF file and MS Office document accessible file creation and conversion

IBM Digital Analytics SME & eCommerce, SEO, and Digital Accessibility SME

OMS II COE, OCIO-OIT

U.S. Mint

U.S. Department of the Treasury

Washington, DC

11/1/2014 5/31/2015

(Sub-Contractor for The Goal, Inc. with Deloitte Government Services)

Strong hands-on experience with managing and interpreting digital reporting, analytics and web strategy, UX/UI, keyword optimization, site performance, taxonomy creation and compliance

Up-to-date integration of the Mint’s eCommerce site with the latest trends and best practices in SEO and SEM; incorporating qualitative, quantitative and problem-solving skills

Track, report, and analyze website analytics for the U.S. Mint’s eCommerce and Infosite, by pulling data from web analytics tools and other reporting applications, to create reports, workbooks, and data dashboards required by various agency users using Google Analytics and IBM Digital Analytics

Solid understanding of performance marketing, conversion, and online customer acquisition

Business Analytics data reports and insights interpreted from SiteCore reports, generated during U.S. Mint’s eCommerce solution search

Leverage usability analytics and experience with complying and implementing ADA Section 508, WCAG 2.0 guidelines and standards to optimize and improve U.S. Mint websites and mobile apps.

Contribute recommendations for improvement of the agency’s web style guide, SOPs, and help identify and analyze web-related KPIs for the agency

Analyze various data pieces including competitive, qualitative, web analytics, social media, and financial data, to help drive positive business changes

Work with executive level management, stakeholders, developers, and staff to help deliver actionable insights and recommendations to improve the agency’s online presence and to create a more ‘21st century’ eMarketing strategy, such as applying analytical, and ‘outside-the-box’ thinking to better optimize multi-channel marketing

UAT and QA testing to identify issues, and recommend potential optimizations and improvements to the agency’s eCommerce (catalog.usmint.gov) website and agency-related social media websites

Provide business recommendations to the agency’s implementation developers to optimize Agency analytics tags

Assist the U.S. Mint’s Sales and Marketing (SAM) team with AgilOne reporting data analysis for the Mint’s multichannel sales platform: eCommerce site (Demandware), social media sites, chat service, call centers, stores/kiosks, and inventory control, distribution and production facilities

Create training workshop agendas and materials for the U.S. Mint’s ITD, SAM, and OCC teams, to educate them on how to best utilize and interpret IBM Digital Analytics (Coremetrics) data

Agency Webmaster, Drupal Web Producer, Senior Web Content Editor III, and Mobile App Dev Manager

Government Affairs and Communications Department

DC Department of General Services (DGS)

Government of the District of Columbia (DC.Gov)

Washington, DC

1/1/2014 9/1/2014

(Contractor with CSZNet)

Subject matter expert (SME) and executive consultant working independently to proactively work with managers to promote positive agency website strategies and processes

Utilize HTML and Drupal to edit copy and refresh content to keep text and images relevant and current depending upon DGS’s needs.

Contribute ideas and feedback on current and future editorial content based on DGS’s goals and trends

Help define, document, and communicate content processes, timelines, and style guidelines for DGS

Conduct scheduled maintenance content reviews and site optimization to uphold standards compliance in collaboration with the Office of the Chief Technology Officer (OCTO) lead web maintenance editor and the Department of General Services (DGS) Government Affairs and Communications Deputy Director

Primary POC for all CMS web-editing issues related to DGS

Conduct keyword integration and optimization tests

Define SEO and Section 508 best practices for DGS website and mobile app content in conjunction with OCTO

Partner with DGS's Communications Director and team members to better liaise with DGS's deputy directors and key stakeholders to identify existing areas of the website that need content supplementation and/or optimization and define strategy to meet DGS’s communications and utilization optimization goals

ADA Section 508 SME and trainer for agency content contributors on how to correctly implement and adhere to DCGov’s strict accessibility standards and guidelines

Train DGS’s editorial team to enhance the agency’s SEO rankings by integrating appropriate and strategic keywords, and enforce adherence to communications industry best practices

Create detailed weekly Google Analytics reports for the Director of DGS, and review, analyze, and integrate with DGS’s Social Media websites’ analytics

Technical adviser and decision-maker related to the new DGS Mobile Application (including APIs, RSS/XML /ATOM feeds, filtering and parsing of website data)

Graphic designer and editor for all Agency web postings

Publish all Agency events to the Agency website, including ceremonies, community meetings, outreach presentations, and solicitations

Manage and maintain all DSG Contract and Procurement Division’s solicitations (RFPs, IFBs, etc.) and associated documentation on a daily basis

POC for all contract and procurement staff to post all Contract Solicitations for the District of Columbia.

Schedule and implement DGS’s website for search engine index crawls

Participate in requirements gathering, creation, testing, and deployment of the DGS Mobile App

Senior Web Content Editor III (Drupal) and Web Accessibility SME

Office of the Chief Technology Officer (OCTO)

Government of the District of Columbia (DC.Gov)

Washington, DC

10/13/2012 12/31/2013

(Contractor with CSZNet)

Web Content Editor (migration expert) for more than 140 District Agency websites during the District's transition from a legacy content management system (DSF) and a second content management system (Vignette/Open Text) to the District's permanent unified content management system (Drupal 7)

Member of the Web production team at OCTO who helped the DCGov win a national award recognizing excellence in government and municipal websites; “Best of the Web 2013” Runner Up, and “Best of the Web 2015” Winner

Collaborate with OCTO BA's and Agency's content owners and key stakeholders to refine migration sitemaps and update site content

Manage website content migration publication workflow

Acquire, create, edit and/or optimize images and publications to comply with DCGov’s web standards and guidelines as well as accessibility requirements

Customize and optimize HTML code, thus reducing errors and increasing site performance

Provide editorial and standards oversight for migrated content utilizing the Web Style Guide for the District of Columbia

The Agency’s website Section 508 and WCAG 2.0 Web Accessibility SME

Assist with Drupal training for District Agency content owners in preparation for site launches/handovers

Utilize OCTO's JIRA trouble ticketing system to report and track DCGov’s global Drupal-related web defects

Interact daily with District Agency web contacts and content owners

Web Production Manager

Customs and Border Protection (CBP)

U.S. Department of Homeland Security

Washington, DC

9/1/2009 9/1/2012

(Contractor with KForce)

The single resource, auditor, educator, and advisor for assigned J.P. Morgan Chase digital commercial banking websites and application developers, designers, and QA team members (including Global Trade Services Group application Team in Hong Kong and Bangalore for APAR, TCFE, and BIRXT)

Work with each assigned LOB (domestic and off-shore) to determine a representative sample set of pages, covering site templates and different types of content and features for review

Work with each LOB to educate how to use the JPMC W3C WCAG 2.0-based Accessibility Checklist and Accessibility Tools, and techniques to validate W3C WCAG 2.0 compliance through a number of human checks, testing with the tools that people with disabilities use such as JAWS, ZoomText, and Dragon Naturally Speaking, reviewing color contrast, checking keyboard access, evaluating the underlying code, etc.

After implementing the changes identified through the web accessibility audit, conduct a review of each website/web app to facilitate off-shore meetings and present non-compliant artifacts for each tested JPMC digital property

Provide hand-on, training, manages online role-specific CBTs and educational resources, and promote best practices, standards, and guidelines for JPMC web developers, designers, and QA testers

Accessible PDF file SME, including providing training resources and guidance for PDF file and MS Office document accessible file creation and conversion

Webtrends Professional Services Engineer

Merck Sharp & Dohme Pharmaceuticals (MSD)

Merck Pharmaceuticals Intl.

Brussels, BE

7/1/2005 1/1/2006

(Consultant)

Perform in-depth customer needs analysis to support the MSD UNIVADIS country- and region-specific Web portals and customized dashboards, researched existing and potential MSD clients and their respective working environments to obtain insight into current business and technological capabilities and gaps, identify and established necessary points of contact, managed data extraction and analysis expectations, provided on-time reporting, assisted with scorecard deliverables, and documented future needs

Integrated clients’ CRM applications into useful WebTrends reports

Organized and documented research findings into a comprehensive Customer Needs Assessment document

Provided recommendations for strategic alignment of in-house and Akamai/partner consulting capabilities to meet current and future identified customer needs

Developed strategic plans and business process to support the alignment of consulting capabilities and customer needs

Managed the Akamai OnDemand services for all of MSD’s international Websites and Web Portals

Monitor, analyze, and make recommendations for web portal application load testing and benchmarking

Troubleshoot web network and server-side application performance problems

Senior Production Webmaster

Offices of RM/EX/ISSO

U.S. Department of State (DOS)

Washington, DC

4/1/2002 6/1/2005

(Contractor)

Perform Project Management Leadership and oversight for business process analysis of three DOS Bureaus (Resource

Management, Executive Offices, and the Information Security Systems Office - RM/EX/ISSO) unclassified Website efforts

Mange the day-today operations team members who Architect, Analyze, Automate, Build, Configure, Deploy, Document, Fix,

Install, Integrate, Prototype, Load Test, Migrate, Monitor, Optimize, Scale, Script, Support, Test, Troubleshoot, and tune all U.S. Department of State Web servers

Discover, document and assess current as-is customer processes, workflows, and instrumentation

Collaborate with customer leads and team members to identify process improvement opportunities and implement approved changes

Design, build and scale customer and application specific web hosting environments.

Collaborate with the technology developers to identify and manage all design, development, testing, evaluation, and re- engineering tasks for the unclassified RM/EX/ISSO Website efforts

Develop and manage detailed project plans, as well as resulting artifacts and task deliverables

Manage all Section 508 development projects, as well as monitor and enforce implementation

Execute quality assurance measures to ensure the completeness and



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