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Customer Service Sales

Louisville, KY
November 13, 2018

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Tonya Eiden

**** ******* ****** - **********, ** 40215 – 502-***-****


Seeking a position with an organization emphasizing my professional skills in customer service, and emergency response enhanced by almost twenty-five years of experience in communications and service-based organizations.


Liquor Barn Louisville, KY

Liquor Barn is a subsidiary off Blue Equity Group and is the largest chain retailer of alcoholic beverages in the state of Kentucky.

Wine Department Manager (2017-Present)

Generate and drive sales, margin, meet/exceed company metrics

Serve team members with coaching, training, support, helping them grow into future leadership roles

Harvest strategic influence with customer and create fan base for product portfolios across all departments

Track Customer trends, Order according to supply and demand

Regularly deliver direct impact to store KPI Metrics with 10%-100% averages above other associates and teams

Assist with onboarding, training, and development of team members on policies and procedures on customer service standards, merchandizing and general sales.

Assist store and executive in implementing directives to exceed coals and eliminate waste

Received Multiple awards and recognitions for customer service efforts

Achieved increased sales in my department from the first month

Humana Louisville, KY

Humana Inc., operates as a health and well-being company In the United States. The corporation serves approximately 14 million members in medical benefit pans, as well as approximately 7 million members in specialty products.

Group Medicare Customer Care Specialist (2016- 2018)

Receive document and resolve customer inquiries by using established best practices

Evaluate data through questioning, probing and reasoning for process improvements

Coordinate solutions to customer issues with appropriate parties

Harvest lasting relationships with Humana’s customers

Educate customers about Humana’s products and services over the telephone

Received numerous awards and recognitions for going above and beyond for customers

CB service Louisville, KY

CB service is a high touch, customer driven, independent customs brokerage and international trade consulting firm.

Special Project Coordinator (Contract) (2017-Present)

Spearhead 3.2 billion dollar project for multi-national client

Amend government filings for 3PL partners elimination risk f fines and punishment from US government.

Participate in a deep dive audit into 3PL partners ensuring compliance in operational, regulatory and financial accuracy to minimalize transportation costs.

Walmart Louisville, Ky

Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores

Deli Clerk (2017-2017)

Building sales thru suggestive selling

Create Deli trays for special orders/special events

Food safety and preparation

Procarent/Yellow EMS Louisville, KY

Yellow Ambulance of Louisville and Southern Indiana provides emergency and non-emergency ambulance services.

Transportation Liaison (2016-2016)

Dispatch EMTs and Paramedics to appropriate locations according to customer request specifications, needs and priority of the call for service.

Coordinate with Mechanical garage to fix broken vehicles.

Relay work orders, message and information to and from work crews

Scheduling ambulance runs (emergent and non-emergent)

Monitor personnel and equipment locations and utilization in order to coordinate services and schedules

Determine types and amount of equipment, vehicles, materials or personnel required to work according to work orders or specifications

Advise personnel about traffic problems such as construction areas, accidents, cong4estion, weather conditions, and other hazards

MetroSafe Louisville, KY

MetroSafe is a division of Louisville Metro Government Emergency Services.

Communications Specialist II (2000-2015)

Served as a Liaison between departments in the resolution of day to day, and operations issues.

Collected caller information, reported problem and input into the Computer Aided Dispatch system (CAD)

Responsible for person, vehicle, and property checks thru the National Crime Information Center (NCIC) database and relaying that information to the officer on the street

Accurately relaying information from Warrants, Orders of Protection, Stolen Property, missing persons, runaway juveniles etc.

Prioritize and relay accurate information on each call for service with emergency information and appropriate details to facilitate a beneficial outcome for all involved parties

Responsible for dispatching Police, Fire, and EMS calls for Metro-Louisville

Maintain high levels of confidentiality and security of sensitive data

Responsible for training new higher to the communication center

Spearheaded the fundraising efforts for Public Safety telecommunications week


Doss High School, 1989

High School Diploma

Professional Award

2017: Top Performer, Voice of the Customer Ambassador, 100% club

2018: Employee of the Month, Salesman of the Month, Leadership Award, 100% Club

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