Engineer Project Manager
Resume:
John C. Harris
Escondido, CA 92025
Email: ac7occ@r.postjobfree.com
Executive Profile
Technology manager and professional business visionary with executive and hands-on experience in directing full cycles for complex, multi-site programs and initiatives. Dynamic management career with strong leadership, problem-solving, planning, team-building and project management experience.
Qualifications & Skills
Recruited, developed, motivated and retained diverse staff, structuring assignments and teams to deliver quality results and savings through multiple fields of employment/ownership. Full responsibility for P&L and multi-million dollar budgets. Proven record of profitability in all ventures. Core strengths include:
Strategic Leadership
Focused on Client Delivery & Satisfaction
Budgeting & Cost Control Efficiencies
Build Successful Partnerships
Technology Architecture & Integration
Business Development
Build High Performance Teams
Optimize Supplier Relationships
National IT Delivery & Project Management
Strategic Business and Technical Expertise
Professional Experience
Early Autumn, Inc. (Beek Sandals) 2017 to present
Head of Production
Responsible for day-to-day production manufacturing operations for International wholesale and ecommerce sandal brand. Highlights of engagement consist of overseeing and organizing production manufacturing environment in Mexico for a women's fashion brand based in the USA. Facilitated mid-season change from existing factory to three new factories without missing seasonal orders or deliveries, working in three factories in 3 different cities in Mexico simultaneously to accomplish these tasks over an 8-month transitional period.
Production Consulting Management for Beek Sandals with primary functions as follows:
Placing and tracking all Purchase Orders to completion.
Negotiate and maintenance of XF dates.
Oversee factory production; recommend, document and assist with policies and procedures to insure organization and on-time shipping.
Work closely with sourcing vendors and tanneries to procure quality materials in a timely manner.
Create Quality Assurance processes, procedures, documents and training curriculum of such to factory staff.
Oversee and train internal Quality Control Specialist.
Assist in management of product design and development team.
Research and manage logistics for international shipping.
Provide Project Management and maintenance of seasonal production calendar.
Create and maintain project plan including tasks, milestones and dates using Gannt charts and timeline process flows.
Negotiate pricing and contractual terms with factory management.
Coordinate and communicate with all levels of factory from logistics to planning to in-line production to ownership.
Travelled international in Mexico weekly for approximately 95% of engagement.
Chubasco Sandals, Inc. 2007 to 2017
Chief Operations Officer
Responsible for day-to-day business operations for International wholesale sandal manufacturer.
Develop and document all corporate policies and procedures.
Implement operational standards for product manufacturing. Manage 3rd party manufacturer.
Full P&L responsibilities.
Responsible for Account Management for multiple international distributors.
Established/maintain warehousing facility and inventory tracking processes for in-house wholesale/retail stock.
Responsible for all domestic and international logistics and shipping to include internal cost benefit and customer service.
John C. Harris
Email: ac7occ@r.postjobfree.com
Chubasco Sandals, Inc. (cont.) 2007 to 2017
Chief Operations Officer
In charge of product development and design.
Assisted in marketing and product branding.
Developed and manage ground up Sales force.
Performed research and created Business Plan to obtain capital financing.
Spearheaded design and assisted in development of company website and e-commerce solution.
Responsible for contract negotiations and management.
Technology Development Associates, Inc. 2006 to 2007
Vice President, IT Operations & Service Delivery
Provided executive leadership as head of IT. Responsible for all aspects of strategic IT planning, implementation and support nationally as an integral component of business plan. Managed and delivered multiple large-scale projects on time and within or under budget. Responsible for budgeting, design and support of all technology.
Directed Technical Support, Software Development and Internet Operations for all internal and external customers. Engineered turnaround of IT’s performance and Service Levels while transforming IT into a strategic business partner. Establish rapport and credibility with department heads and customer management. Consistently reduce mean time to resolution to an average of 14 minutes per incident.
Hired and maintained geographically dispersed staff of differing cultures and weave them into teams. Initiated and developed in-house training regimen that enabled timely and cost-effective delivery of support and end-user training.
Effectively introduced and integrated new technologies: Hardware Cloning, SQL Databases and Internet & Intranet sites for regional customers and employees generating an average of 50% profitability for all projects over a 7-year period.
Implemented Enterprise Help Desk delivering service to 15+ customer accounts maintaining 94% average resolution on first contact.
Chief consultant to the CEO and Executive Team. Influenced the definition of key strategic business objectives leveraging TDA’s IT capability.
Increased productivity through applications development and deployment strategies.
Re-engineered a number of sales, financial, marketing and deployment systems.
Technology Development Associates, Inc. 2006 to 2007
Vice President, IT Operations & Service Delivery (cont.)
Managed relationships with key vendors, consultants and affiliates. Performed sole account management responsibilities to primary partner, California State Automobile Association.
Technology Development Associates, Inc. 1997 to 2006
Director, Technical Services
Provided executive leadership for growing IT service provider. Responsible for $8-12 million budget across three departments in multiple locations.
Headed technology teams to develop standards in all areas of IT emphasizing global infrastructure.
Launched start-up of an IS organization and developed a comprehensive enterprise-wide technology strategy to support the business plan. This included Network Selection, Systems, Desktop Platforms, Internet & Intranet and Standard Software Configurations. Full P&L responsibility.
Delivered technical and business support for enterprise-wide clients.
Hired, managed and retained staff while fostering productivity, quality and initiative.
Established curriculum and participated actively in comprehensive training for corporation.
Pioneered and built an Enterprise Technical Assistance Center (ETAC) to deliver 7x24 tracking and accountability for customer events. Included Help Desk, 2nd level support, development & certification lab and 7x24 remote monitoring and remediation for all customers.
Helped develop content management programs for web based reporting.
Partnered with customer and internal business unit managers to identify, develop and implement IT opportunities to improve the operating effectiveness and financial performance of the organization.
Consulted with client’s to develop RFP scope. Wrote RFP responses to external business opportunities.
Negotiated contract scope and pricing with customers and vendors.
Led group to achieve 25+ successful project launches, steering several programs into production roll-out.
John C. Harris
Email: ac7occ@r.postjobfree.com
Technology Development Associates, Inc. 1997 to 2006
Director, Technical Services
Generated 85% of total revenue for the corporation for 8 consecutive years.
Technology Development Associates, Inc. 1993 to 1997
System Engineer/Project Manager
Responsible for Technical Services consisting of network infrastructure, including WAN & LAN, as well as server farm. Maintained user services consisting of user support, help desk, network security, electronic mail and network administration.
Experienced in supporting call center clients consisting of 800+ seats.
Performed requirements analysis and design.
Led evaluation of Sales Force CRM system.
Assessed project feasibility and defined business requirements.
Responsible for project planning, staff allocation, asset and inventory tracking, process development and documentation, budgeting and client communications.
Provided project planning and scheduling using Microsoft Project.
Worked closely with the project team to insure best practices were maintained throughout.
Interfaced with various business units to determine unique business requirements.
HomeFed Bank 1978 to 1993
System Engineer/Project Manager/Field Engineer Supervisor
Progressive responsibility beginning on the business side as a CSR moving into the IT arena for the last 10 years of employment culminating in a supervisory role of 15 field engineers.
Youngest Pool Teller ever in the 60+ year history of the bank.
Lead in Network Operations for all Network planning and projects.
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