Diamond Bar, CA 91789 email@example.com
A motivated and dynamic IT professional with a proven track record in leading multiple teams to produce results aligned with company goals - Demonstrated effectiveness and hands-on experience in cross functional project management, architecting and implementing solutions aimed at achieving positive business results and operational improvements - Solid experience in resource and vendor management and enjoy providing mentorship to staff at all levels.
Belkin International (Linksys and Wemo), Playa Vista CA 1995 to 2018
Belkin is a technology leader in connectivity solutions for the computer and electronics consumer. Brands include Belkin, Linksys and Wemo.
IT Manager, Network and Telecommunications 2007 – 2018
Manage the Network Infrastructure and Telecommunications team to support the company’s global infrastructure spanning 1400+ users in 17 global sites. Support the company’s growth and initiatives.
Support of complex environment with multiple carriers, vendors, outsource partners and systems spanning from Cisco, Nortel, Avaya, Genesys, etc
Assessment of new solutions and technology, outline benefits to the business, perform full cost analysis with ROI and TCO.
Maintain and manage multiple carriers providing International toll free numbers in 30+ countries Numbers are used for technical support provided at various locations and languages
Manage call transport of 250k calls per month, assuring call quality and proper routing and delivery of all calls. Provide and maintain IVR/ACD for calls destined for call centers in the US and overseas partners.
Managed a team of 8 direct reports to lower operational expenses while maintaining the same service level and improve efficiency.
Management of all equipment vendors, service provider, contracts and expenditures
Provide 24/7 support for a complex Global infrastructure
Deployed UCAAS to global environment of 1400+ users. Evaluated top Tier providers Ring Central, Fuze and 8x8. Migration was accomplished in a timely fashion producing 200k annual cost savings and retiring end of life on premise VoIP PBX systems.
Supported the acquisition of Linksys from Cisco Systems, inheriting an office with 200 users and a co-location data center in Irvine California. Coordinate with Cisco Systems management and various teams for the smooth transition of the acquisition/divestiture. Inherited annual contracts from Cisco vendors totaling $3M per year, which I renegotiated and significantly reduced cost by over 40%
Project management of Corporate headquarters move - Identifying risks and challenges of moving 500+ employees - Research and evaluate new solutions to improve collaboration at the new location, research new tools and solutions for remote users who will be affected by the move and are requesting to telecommute. Evaluate solutions such as Cisco IP phone proxy deployment via ASA, Wifi solutions for Van Pools, Single number reach, etc.
Fiber build out to the headquarters facility, evaluate dual entry, diverse path, and diverse carrier for telco and data services. Planning and design of Data Center, MDF/IDF rooms, and all cabling requirements.
Design, procurement, implementation of infrastructure at the new corporate office. This includes LAN switching, WAN connectivity, Firewall, optimization appliances, Cisco IP PBX, Unified messaging, IP faxing, video conferencing equipment, Physical security equipment (IP camera, DVR), wireless infrastructure, etc
Deployment of Cisco IPCC/UCX for 50+ agents at corporate headquarters - This project includes CTI, deployment pulling customer records from a CRM Database (SalesForce and RightNow) using ANI/Caller ID information.
Deployment of Cisco WAN optimization technology (Cisco WAAS 512 and 674 appliances version 4.2) - The deployment improved performance over the WAN for multiple applications, file transfers, email access, while reducing bandwidth requirements and costs for data links. Project budget of 90k
Deployment of Cisco wireless solution (Cisco WLC and LWAP) for guest access and corporate users, access for RF scanners at a one million square foot distribution facility - This replaced older technology and delivered better performance and more functionality. Project budget of 100k
Relocation of the company’s main data center from the corporate office to a co-location center. Evaluated locations and worked with a vendor to identify geographic risks - Selection of co-location/hosting center, architect and deploy new Infrastructure, project planning and migration of systems - This project was executed on schedule with an aggressive timeline, deployed with minimal downtime, and achieved all goals set. - This project lowered operational expenses and eliminated risks.
Deployment of hosted IVR/ACD - Issued RFP to carriers/partners setting all requirements - Reviewed and selected solution partner - Identify resources, mentored senior staff to manage the migration and cutover - This solution lowered transport costs while providing improved uptime - This also eliminated the need for constant capacity planning and monitoring to support the company’s growing call volume.
Re-negotiated International toll free rates and managed porting of numbers and IVR changes to support the change - This reduced monthly expenses in APAC and South America by 250k per year.
Deployment of company cell phone policy - Renegotiated the company’s wireless contract saving 180k per year - Refreshed all hardware at no cost, 300+ BlackBerry devices were replaced in a 2 week timeframe
Data Communications Manager 2005 - 2007
Responsible for the maintenance and operation of the organization’s IP based communications
Administration of LAN/WAN infrastructure, VOIP systems, wireless communications, and remote access,
Technologies used are Cisco Call Manager 4.0 to 6.0 Cisco Unity 4.0 to 5.0 Blackberry Server, point to point WAN T1/T3
Responsible for delivering IP communications for the global organization within set SLA’s. Supervise a team in project planning, assessment of new solutions/technology, budget planning and input, cost analysis providing TCO’s, and ROI’s
Mentorship of entry level and mid level engineers, promote growth and guidance to successfully support the organization’s global initiatives
Responsible for day to day operations, selection and management of all communication vendors
Project Managed deployment of Cisco IP PBX solution in two branch offices totaling 200 users Deployment involved redundant Cisco Call Managers, voice gateways, remote site survivability, Unity, integration with Microsoft Exchange, and QoS on LAN Infrastructure - Complete network redesign and relocation of office - Project budget is120k
Perform cost analysis, risk and benefit assessment for deployment of VoIP solution at Corporate HQ. This includes implementation of an IP Call Center with 50 in house agents and 250 off site agents Presented solution to upper management and drafted a plan for implementation - Solution will have an ROI schedule of 12 months and cost savings of 80k per year there after.
Redesigned wide area network to meet current business needs - Performed research on current utilization and bandwidth requirements - Currently migrating from a WAN composed of private lines to a hybrid design composed of MPLS and Internet VPN - The redesign will deliver the same performance on the network while reducing the company’s operating costs by 45k per month.
Introduce a formal process for change control - Collaborate with Software Development team and Server team to present and approve changes
Network Infrastructure/Security Engineer 2003 - 2005
Responsible for project management, technical design, implementation, monitoring, and maintenance of local and wide area network initiatives for the entire company
The infrastructure consists of 14 domestic and international sites, supporting an environment with 1200+ users
This includes overseeing business continuity and disaster recovery preparedness, centralized management and security of all switching, routing, content switching/load balancing, intrusion detection systems, firewalls, VOIP, wireless communications, Internet connectivity, web hosting, communication circuits and remote access
Negotiated a $1.3M contract for T1/T3 data lines to facilitate the smooth ERP implementation and disaster recovery solution for the entire company
Managed the project to meet deadlines and budget requirements
Designed and migrated WAN infrastructure from MPLS to private line T1/T3 environment - This included coordinating with local exchange carriers for installation and upgrade of OC3 and OC12 cabinets in multiple site locations - Deploying a redundant WAN infrastructure using EIGRP
Smoothly migrated communications without any company downtime
Improved Internet connection availability by using multiple ISPs with BGP and DS3 technologies, this increased the e-commerce availability to 99.999% - Deployed 7200 routers, PIX 525 with failover, and redundant CSS 11500
Managed the project to expand company operations to Asia. This included evaluating and implementing the server and network requirements. Support of sales office and factory build out in India, China, and Hong Kong.
Assessed the network security requirements and applied counter measures and policies to protect the network against unauthorized access using intrusion detection systems - This resulted to zero successful external threats
Improved network performance at the core level - Designed and implemented a redundant core topology using Cisco Catalyst 6513’s - Used HSRP and deployed core traffic analysis and protection with a Network Analyzer Module (NAM) and an Intrusion detection module (IDSM)
Enhanced network performance by implementing traffic shaping technology to prioritize communication to critical applications in the network
Implemented Video-Conferencing solution to improve communications between remote sites and increased staff productivity
Network Quality Analyst 2002 - 2003
Responsible for design, implementation, and maintenance of LAN and WAN for the entire company using Cisco switches, routers, firewalls
Managed the project to expand the company operations to Europe - This included evaluating and implementing the server and network infrastructure requirements.
Deployed content switching technology to enhance server load balancing therefore increasing availability and performance of web applications
Evaluated the solution, selected the vendor and integrated the network with an NSP using MPLS technology with no business impact - This improved the network uptime between sites.
WAN Administrator 2000 - 2002
Responsible for design, implementation and maintenance of WAN for the entire company including both voice and data communication
Managed the project for the corporate headquarter expansion including construction of $1.2M Data Center with FM200 fire suppression system, UPS and diesel generator.
Orchestrated the Data Center relocation, coordinated with all business units minimizing system downtime
Planning and implementation of a network infrastructure for an 800,000 sq. ft distribution center.
This included servers, network equipment, telephone system, and wireless communications.
Implemented VOIP technology for four sites - This effort included the business impact analysis, technology and vendor selection.
Managed the smooth integration and transition of the server and network infrastructure for a business acquisition in New York
Set up site-to-site connectivity using VPN technology over the Internet - This reduced circuit cost by 80%, a $275k annual savings.
Maintained system availability and security by implementing tools such as Cisco Works, Syslog servers, WhatsupGold, Cisco Secure Server, and Solarwinds monitoring tools
LAN Administrator 1995 - 2000
Responsible for design, implementation, and maintenance of LAN for the entire company including expansion of B2B connectivity to business partners and the administration of application and database servers
Managed and implemented the project to extend the corporate network to remote sites using frame relay technology
Implemented a secure remote access for 250 users utilizing VPN technology - This has extended the company’s productivity and operations beyond the normal business hours - This also improved administration and support for remote offices
Performed SQL database upgrade from SQL 6.5 to 7.0 without data loss, improving performance and stability
Responsible for helpdesk software and hardware support, including migrating users from Windows 95 to Windows NT
Responsible for designing, installing and supervising cable job installations with crews of 6-10 people
Responsible for helpdesk hardware and software support, migration of 150 users from Windows 3.1 to Windows 95
TRAINING AND CERTIFICATIONS: EDUCATION:
• Building Scalable Cisco Internetworks Coursework California State University, Long Beach
• Cisco Secure Intrusion Detection and Host Sensor Coursework Bachelor of Science, Nursing
• Cisco Systems 11000 Series Operation and Configuration College of Health and Sciences
• System Administration for Microsoft SQL Server
• Sprint Structured Wiring Certification
• 3M ST Fiber Optic termination Certification
• TrustedLink NT/Unix Edition Production Operations
• Management Skills/Best Practices Training/Seminar
• Annual Cisco Networkers Conference (workshops)