DOROTHY L. JACKSON

**** *. ********* ****** ********, FL 33815 863-***-**** ac7obo@r.postjobfree.com

CAREER OBJECTIVE

Seeking career opportunities in the area of Business/Customer Service where I will extend communication, organization, administrative, excellent customer service, and team collaboration skills to achieve business goals.

Proficient Communicator

Efficient Relation Skills

Good Problem Resolution Skills

Excellent Organizational/Administrative Skills

Attention to Detail

Ability to Work Independently

Proficient in Program Development and Management

Good Time Management Skills

Trained in diversity and cultural Aspects

Multi-tasking and Team Oriented

Good Innovative/Collaborative Skills

Ability to work in Fast-Paced Environment

Good Research Skills

Articulate in Written and Verbal Presentation

EDUCATION

UNIVERSITY OF PHOENIX, Tampa, FL

Bachelor of Science in Business/Management, June 2008

Relative completed coursework for desired position includes: Organizational Behavior and Group Dynamics, Critical Thinking, Psychology, Research and Evaluation, Human Motivation, Business Communications, and Finance for Business

PROFESSIONAL EXPERIENCE

Faneuil, Inc., Lakeland, FL

Polk Parkway-Polk West Plaza

Toll Collector Supervisor, May 2013 to October, 2018

Toll Collector Supervisor

Lane Computer Checks

Lane/Booth Checks

Insured Proper Booth Coverage

Performed Security and Safety Related Duties

Supervised the Accounting and Vault Room

Prepared Daily Cash Reports

Handled Cash Pick-ups

Pulled Cash Vaults

Handle Cash Bag and Vault Inventory

Issued and Returned Tour Funds

Issued Customer Request Refunds

Ordered Supplies

Supervised Supply Inventory

Scheduled Technical and Maintenance Support

Devised and Updated Work Schedules

Communicated with Customers and Management

Wrote Crisis and Incident Reports

Completed Progress Reviews for Toll Collectors

Completed Yearly Performance Evaluations

Administered Disciplinary Actions

Trained New Supervisors

Sykes, Inc., Lakeland, FL

Cyber Risk Agent, November 2010 to June 2012

Cyber Risk Agent

Handled Inbound Calls from applicants for new Wireless Services

Interacted with direct and indirect Sales groups, Telesales, and Customer Care Representatives

Interacted with new and existing Wireless Customers

Navigated multiple systems for Application Process

Reviewed credit reports to verify the applicant information

Assessed Risk Level of applicant for Services regarding Security Deposits

Determined deposit requirements and line limits for new and existing customers

Completed credit related offline work

Handled Order and Payment Processing

Handled troubleshooting for applications that are placed on credit hold during the application approval process

GC Services, Inc., Lakeland, FL

Customer Service Review Representative, July 2014 to January 2016

Customer Service Review Representative

Provided Customer Contact Support for Various Client Business Processing and Business Segments

Maintained attentive and prompt Customer Service Relations with Client and Client Customers

Documented all Customer Contact Activity

Handled High Stress Calls

Provided Payment Options for Customers

Completed credit related work

Performed Billing and Payment Processing

Performed Customer Credit Checks

Bank of America, Inc., Lakeland, FL

Certified Bank Teller, November 1998 to June 2002

Certified Bank Teller

Provided Account Services for Customers

Received Deposits and Loan Payments

Cashed Customer Checks

Issued Saving Withdrawals

Recorded Night and Mail Deposits

Sold Money Orders, Cashier, and Travelers Checks

Issued Bonds

Conducted Telephone Referrals

Prepared Large Currency Reports

Prepared and Balanced Cash Drawers

Managed ATM Deposits

Prepared and Filed Deposit Slips and Various Documents

Counted Cash for Courier Drop-offs

Communicated and Resolved Customer Issues

Identified Fraudulent and Identity Theft Issues

ADDITIONAL SKILLS

Proficient in MS Office (Word, Excel, PowerPoint, Access, Outlook), Payroll/Report Applications, Vector Systems, Vision Systems, P2000 Web Portal

Excellent communication and presentation skills (verbal and written)

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