Gus Verduzco

**** ******** ***. ** ****, TX. ****1

915-***-**** Bilingual (English/ Spanish)

ac7ob6@r.postjobfree.com

Professional Summary

Fidelity Investments - Westlake, TX

ECS Cybersecurity - Technical Risk Analyst II 03/2016 – 08/2017

Work in the ECS Cybersecurity department and BISD group to ensure proper access is being granted and requested

Work closely with Domain/System administrators, Internal Auditors and high level supervisors in a joint effort to bring a more stabilize Active Directory and Organizational unit structure and Forest

Assist in information gathering and investigating into RBF critical applications, AD groups, user ID’s and proper descriptions and naming conventions to meet audit expectations

Work on special projects as assigned by my manager – Active Directory & IAM Controls related

Attend daily meetings to participate on information and investigation findings with all Teams to include India & Germany

Create over 900 IT Requests and Incidents tickets on My Access after reviewing the Standard Closure Report on a weekly basis to remove access from users on UNIX, Firewalls, Applications and AD groups as stated on the report.

Utilize Symantec DLP tools, Splunk and Log Rhythm for monitoring security events and logs

Participate in Change Management meetings to ensure that no information security policies are being ignored.

CSC – Computer Sciences Corporation - Coppell, TX

Service Desk Analyst (Night-Shift) 09/2015 – 03/2016

Answer all incoming Tier I, II & III calls and assist client’s needs. If necessary, shadow client’s session to gather more information or a screen shot incase higher escalation is needed.

Create IT Requests and Incidents in GSM Remedy for all New Hires, Employee transfers, Application access or removals, new AD groups, new Email groups, grant access to group policy groups by adding either a computer name or AD group to another AD group and add/remove security to clients on AS400, Mainframe and all applications that are CSC.

Answer all incoming calls and assist clients from all over the world to include Asia, England & South America (Spanish calls).

Document all GSM Remedy requests and incidents with detail IT descriptions so that IT assigned groups can understand the issues or requests from the clients.

Create special requests for severe issues and engage the proper Teams needed to resolve the issue.

Supported granting access to SharePoint sites thru Active directory since all sites required an AD group and specific levels.

Assists clients via phone calls and pc shadowing using BOMGAR on any questions concerning SharePoint or any pc related issue such as Outlook.pst file fixing and configuring Outlook for the first time.

Remote to client’s computers to install software or push it out via SCCM.

Assign, re-issue and fix RSA and RAS tokens for clients.

Reset password to Encryption Check Point and LAN Id accounts using Active Directory.

Attend and create as needed all GSM Remedy tickets in a timely matter and work closely with other IT departments

Update and create client contact profiles in GSM Remedy so tickets can be process in a timely matter.

Participate on special projects, department meetings and presentations.

Convergys - Dallas, TX

Windows Reliability Systems Engineer 10/2015 – 01/2016

Attended the Microsoft training for 6 weeks to certify as a Windows Reliability Systems Engineer

Worked on Microsoft customer’s daily tickets using MS Solve

Cases consists of all Microsoft server related issues such as High CPU, Print server issues, WMI, Blue screen and third party application issues

Utilized Microsoft Tools such Promon, Perfmon, Pexplorer, BDebug, VisualKB and SysInternals Tools

Pier1 imports - Fort Worth, TX

IT Security and Compliance - Coordinator Information Security 01/2014 – 09/2015

On a daily basis extend AD accounts with approval from managers to include soft and hard tokens passwords

Utilize and work off an internal ticket system ARS for all Tier 2 and 3 requests.

Provide Server access, file share, SharePoint site, to include all Oracle, MS SQL databases and network domain servers.

Add and remove Stores and users from AD utilizing a detail check off list.

Grant and remove access to over 58 applications to include Mainframe as request on the ARS ticket system

Grant and remove access to file shares, mailboxes, calendars and share point sites using AD groups and scripts.

Utilize tools to determine where users might be locking out

Utilize Proofpoint application to control spam and unwanted emails

Utilize Log Rhythm tool for monitoring security events to include AD logouts.

Utilize MS Exchange 2010 and Active Directory on MS SERVER 2008 and 2013.

Attend weekly meeting to discuss future and new changes that will IT security and Auditing SOX /HIPPA

GMF – General Motors Financial Arlington, TX

Business Systems Analyst II (Contractor) 10/2013 – 01/2014

Monitor daily production batch files on Thunderhead, NCP consoles and various network shared drives to ensure that everything runs with no errors.

Utilize Thunderhead, XML Spy to MS Office software to modify and create new letter templates.

Utilize Oracle SQL to generate reports, run queries and customize queries to grab information to update daily maintenance tables and assists other company staff as their requests come in.

Utilize Remedy ticket system to close assigned tickets to the Thunderhead team as needed.

Participate on daily meetings for discussion on current and future assignments.

AIG – American International Group (Global Services) - Fort Worth, TX

Service Desk Analyst (Contractor) 06/2013 – 10/2013

Answer all incoming Tier I, II & III calls and assist client’s needs. If necessary, shadow client’s session to gather more information or a screen shot incase higher escalation is needed.

Create IT Requests and Incidents in Service NOW for all New Hires, Employee transfers, Application access or removals, new AD groups, new Email groups, grant access to group policy groups by adding either a computer name or AD group to another AD group and add/remove security to clients on AS400, Mainframe and all applications that are AIG.

Answer all incoming calls and assist clients from all over the world to include South America Spanish calls.

Document all Service Now requests and incident with detail IT lingo so that IT assigned groups can understand the issues or requests from the clients.

Create special request s for server configurations, backups, monitoring and all server related issue for all South America Spanish speaking clients.

Supported granting access to SharePoint sites thru Active directory since all sites required an AD group and specific levels.

Assists clients via phone calls and pc shadowing using BOMGAR on any questions concerning SharePoint or any pc related issue such as Outlook .pst file fixing and configuring Outlook for the first time.

Remote to client’s computers to install software or push it out via SCCM.

Assign, re-issue and fix RSA and RAS tokens for clients.

Reset password to SAFEBOOT McAfee and LAN Id accounts using Active Directory.

Attend and create as needed all Service Now tickets in a timely matter and work closely with other IT departments

Update and create client contact profiles via Service Now so tickets can be process in a timely matter.

Participate on special projects, department meetings and presentations.

XTO Energy – a subsidiary of Exxon Mobile - Fort Worth, TX

IT Security Provisioning Administrator (Contractor) 03/2013 – 05/2013

Create ITSR’s in a Lotus Notes Domino environment for all New Hires, Employee transfers, Application access or removals, new AD groups, new Email groups, grant access to group policy groups by adding either a computer name or AD group to another AD group and add/remove security to clients on AS400 (Accounting Application)

Answer all incoming calls and assist client’s needs. If necessary, shadow client’s session to gather more information or a screen shot incase higher escalation is needed.

Supported adding clients, removing and granting specific rights access to over 40 Oracle and 30 SQL databases

Supported granting access to SharePoint sites thru Active directory since all sites required an AD group and specific levels. Assists clients via phone calls and or pc shadowing on any questions concerning SharePoint or any pc related issue.

Attend all incoming email requests on a MS Outlook and Lotus Notes. Create Foot Print ticket as necessary to cover my actions in creating the ITSR.

Attend and create as needed all Foot-Print tickets in a timely matter and work closely with other IT departments

Participate on special projects, department meetings and presentations.

E-Recycling Corps, Inc. Irving, TX

IT Helpdesk Administrator 11/2012 - 03/2013

On a daily basis support clients with any application or computer issues to include MS Office 2013.

Image all laptops companywide using Symantec Ghost and install special software like MSSQL for developers.

Added clients on Active Directory Windows Server 2008R2, MS Exchange 2010 and MS Lync on hosted servers.

Configure and setup wireless routers and cabling as needed.

Updated documentation on a daily basis on SharePoint and also assists clients via phone calls and or pc shadowing on any questions concerning SharePoint or any pc related issue.

Updated all company Avaya phones to the latest bios to include conference room phones.

Setup all hardware for new hires to include monitors, mouse, keyboard and docking stations.

EXCO Resources, Inc. Dallas, TX

Financial Applications Analyst 03/2008 - 07/2012

Provided support to over 500 clients companywide on a daily basis on technical related issues, accounts lock ups, Citrix hung sessions on Financial applications, MS EXCEL spreadsheet formats to include look up and pivot tables

Provided daily support to hung users in Citrix, installed the ICA client and configured the client to point to the proper farm server.

Assisted the Citrix Administrator on troubleshooting and upgrading the Citrix farm to version 5.5 to include UNIX applications on Citrix

Created and deleted user logins in Active Directory, UNIX, Excalibur, DOCVUE, Browser Query, OILDEX, Tab Fusion, Horizon, Artesia AS400

Maintain software upgrades for all financial applications as needed through LANDesk

Perform workstations inventory audits of software to ensure proper audit counts of licenses through LANDesk

Performed patch management and upgrades to Windows 2008 R2 servers (5) for all Financial applications

Perform daily routine checkups on the Windows 2008 R2 server’s services to ensure proper scanner functionality

Requested quotes and purchase software for additional licenses as needed for all Financial applications with approval from management

Assisted users as needed with MS SharePoint on all Financial applications

Update MS SharePoint as needed with documentation for the Financial Applications Team.

Maintain and provided security access to all Financial applications processes and created special security groups

Kill print jobs and hung Excalibur sessions on HP UNIX server

Fixed workstations, printer issues via phone or remotely connect through LANDesk

Assisted in disaster recovery for what Financial Application files needed to be backup on a daily basis

Maintain quarterly Audit (SOX/HIPPA) paper work on a Foot Prints ticket system

Add/Remove users from SQL server and ran reports for financial personnel as requested

Configure templates on third party applications for scanning of invoices on DOCVUE and Kofax

Maintain imaging scanners service contracts and all supply kits

Participated on daily meetings and on testing issues as needed

P2 Energy Solutions, Inc. - Fort Worth, TX

Network /Systems Administrator 06/2005 - 03/2008

Provided support to over 500 clients companywide on a daily basis on technical related issues, accounts lock ups, Citrix hung sessions on Financial applications, MS EXCEL spreadsheet formats to include look up and pivot tables

Provided daily support to hung users in Citrix, installed the ICA client and configured the client to point to the proper farm server.

Assisted the Citrix Administrator on creating and troubleshooting the Citrix farm consisting of 3 Windows 2003 servers on version 4.0 and publish applications as requested by the Senior Systems Administrator.

Provided access as requested and approved to users as well I deleted terminated users.

Maintain Exchange sever 2000 up to date with monthly patches and perform daily increments and full backups on DLT tapes

Assisted in disaster recovery for what Financial Applications files needed to be backup on a daily basis

On Exchange, I modify the mailboxes storage capacity as needed and requested.

Grant Supervisors as requested and approved access to terminated user’s mailboxes

On Exchange, I granted access to OWA for privileged users as requested and approved

Performed an MS Exchange migration from version 5.5 to version 2000

Documented all Citrix farm steps and procedures for SOX compliance and auditors.

Created and deleted user logins in Active Directory, MS Exchange, UNIX, Excalibur, DOCVUE, Browser Query, VoIP Cisco

Racked and configured new Dell servers and HP switches

Maintained the IIS server and updated the IT portion of the website using MS Front Page as requested

Process software maintenance renewals on servers and laser printers as approved by management

Maintain software upgrades and systems patches using MOMS or at the desktop level

Kept inventory and counts of all Enterprise licenses for Microsoft including MS Office and operating systems

Took workstations inventory of software to ensure proper audit counts of licenses using MOMS

Purchased and ghost imaged new Dell workstations, laptops and software with management approval

Manage five weeks sets of SAN backups using VERITAS for UNIX and MS Windows 2000/2003 servers on a daily basis to include file restoration and tape storage inventory and documentation logs

Modify Group Policy scripts as needed to avoid application hang ups or for the policy to work within our location environment

Maintain quarterly Audit (SOX/HIPPA) paper work to include software licenses

Configure templates on third party applications for scanning of invoices on DOCVUE and Kofax

Maintain imaging scanners service contracts and all supply kits

Perform cabling projects to include phone and data punch downs as needed

Infinity Group Insurance - Irving, TX

Lead Computer Operator (night-shift) 09/2000 - 05/2007

Process nightly schedules to include insurance claims, client invoices, client tags for 41 states in a UNIX, Windows NT servers and Mainframe

Perform a series of backups on all operating systems platforms

Interact with programmers when problems occur with MS Access schedules

Participated on month end close schedules

Print out reports on Xerox mainframe and HP Laser 6Si printers.

Process CD burning procedures for all states to include insurance agent ACCELARATOR software and logos

Manage daily backups with Backup Exec software for Alpha UNIX Server and Windows NT servers

Process all Windows NT schedules on 6 computers simultaneously using Clear View and Omni hardware.

Maintain DAT tape inventories to include in house and offsite location

Texas Health Care Services - Fort Worth, TX

System Support/ Network Administrator Assistant 06/2003 - 04/2005

Created and deleted user logins in Active Directory and IBM UNIX, MS Exchange, Novell and health care medical programs

On a daily routine, I will setup and delete terminated user logins,

Kill print jobs, fixed PC and printer issues via phone or remotely connect through

Manage five sets of backups that run-on UNIX and MS Windows 2000/2003 servers on a daily basis

Created forms templates on Crystal Reports, Nextgen and MS Access

Coordinate backup schedules and perform file restores as needed

Logged documentation as needed on backups, user issues and equipment logs

Troubleshoot and fixed LAN issues such as PC hardware, patch cables, modems

Maintain software upgrades and systems patches using MOMS or at the desktop level

Participated on month end closeout process

Ran queries on UNIX, MS Access and driven health care software to produce financial and statistical reports

Dallas Lighthouse for the Blind - Dallas, TX

MIS Coordinator/ Network Administrator 11/1999 - 04/2003

Provided support to 65 clients to include blind personnel, with software and hardware issues

Created and deleted user logins in Active Directory and SCO UNIX, MS Exchange 5.5 and Novell

Purchase software licenses as requested and process software maintenance renewals on servers and laser printers and approved by management.

Attended Managers meetings to determine if software or hardware requests met proper business justification and to get approval or disapproval for requests

Assisted the IT Lab instructor with Novell server issues

Perform cabling projects to include phone and data punch downs as needed

Maintain all servers and workstations with upgrades and updates

Utilize Retrospect and Edge software to run incremental & full backups on a daily basis

Implemented Global Shops accounting and manufacturing software to include an installation of 2 new time clocks and a camera security system on the TCP/IP network.

Prepared teleconferencing room to include hardware and software testing for presentations and voice communications

Interact with top financial officers on special projects to include new development on databases, macros, tables, spreadsheets and reports

Implemented C-Beyond communications VOIP system to reduce cost and increase internet speeds

Provided VPN connections to executive and sales staff for remote connectivity to our application servers

Design and built new computers to include installation and configuration of new motherboards, CPU ‘s, modems, network cards, RAM chips, CD ROM to include SCSI configuration servers as needed

Implemented a 20-user lab for blind students on a Windows 2000 server to improve application access speed

Configure speech software, brailed printers and C.C.T.V ‘s on a Windows 2000 server platform

Maintain levels of inventory for printers, fax machines, PC’s, laptops, parts and toners

Attended regular manager meetings for IT questions, concerns and suggestions

Centex Financial Services - Dallas, TX

Systems Maintenance Accountant Analyst 02/1998 - 11/1999

Provided support to the Accounting & Mortgage departments with up to 200 clients with software, hardware, financial, and accounting issues and procedures

Analyze daily transactions to include journal entries, bank reconciliation’s, cost center outages and overages

Interacted with various software packages on a daily basis to include Lawson-accounting, SMT-mortgage/AS400 driven, RUMBA, Crystal Reports, Microsoft Access and Monarch-for database report writing, Lotus Suite 97, and CC: mail

Served as the Lawson Technical Support liaison and performed file patching, software upgrades and end-user issue resolution for the accounting and mortgage department

Created and customized Lawson reports to meet Chief Financial officers and Accounting staff requests to include new & old reports row calculations, financial formats, and statistical queries for balance sheets, income statements, top combines and fluxes

Assign user’s rights to programs and files

Perform and submitted financials and allocation expense entries to include proving of final numbers to ensure proper allocation amounts of expenses and revenue to over 300 branches and corporate departments

Analyze data transmissions routes to ensure proper data reporting for over 300 financial statements company wide

Assisted the Y2K project manager on testing issues to upgrade Accounting and Mortgage software packages to a Y2K status

Develop user reference manuals to provide technical documentation on system procedures

Resolve problems via email with Lawson, data transfers and special cases

Provided support to the controller’s month end closing

Quest Diagnostic, Inc.- Irving, TX

Staff Accountant 07/1996 - 02/1998

Reconcile over 50 rent, lease and service agreements accounts (Laboratory Equipment) to include journal entries for each account in a corporate environment for the Western Division Region (Texas, Oklahoma, Louisiana, New Mexico, Arkansas) for accounts $20,000 and above.

Met with department supervisor to determine if a lab instrument contracts needed to be renewed or terminated

Posted general ledger cost centers and line item expense to ensure proper budget levels

Reconcile bank accounts and petty cash

Prepare MS EXCEL spreadsheet formats to include look up and pivot tables for spreadsheet uploads

Created new vendor additions onto three financial systems for proper payment routing

Vouched, coded, and keyed invoices onto McCormick & Dodge accounting system and IBM AS400 on a daily basis

Established communication with corporate office in New Jersey, to down load monthly financial statements for directors

Perform month end final closing by analyzing financial reports, posting proper journal entries and ensuring accurate final numbers

Answered questions on accounting, budget, and fixed assets throughout the region

Created and formatted journal entries and templates to upload on Microsoft Excel and Word

Computerworld - El Paso, TX

Customer Service Manager 11/1993 - 5/1996

Manage customer service operations to include sales and technical services

Coordinated, scheduled and met with corporate customers, community partners and committees

Prepare and presented agendas to include briefings

Plan and schedule production between sales and technical areas for system designs and manufacturing

Review and approve daily journal audits for cashier receipts

Maintain and reviewed accounts receivable and payable processes. Served as primary liaison between customer and staff

Generated customized past due billing reports and notices and established monitoring and tracking databases on such accounts

Manage product ordering and distribution to include shipping, receiving, and inventory and return merchandise authorizations

Prepare reports, documentation and budget analysis

Scheduled, supervised and assigned personnel daily work

Oriented, trained and developed staff members

Maintain and abided by all policies and procedures, objectives, quality assurance programs and safety standards

Promote and establish a service oriented and teamwork atmosphere in the performance of job duties and responsibilities

Attend regularly scheduled staff meetings.

Cabling Project Contractor

Managed, surveyed and planned cable installation projects

Project Leader for over 75 data and telecommunication wiring projects to include installation and termination of twisted pair CAT5 & CAT3, coaxial RG58 - solid & stranded, alarm, video and security cabling.

Surveyed projects and conducted cost analysis, wrote proposals and project management timelines

Developed final cabling segment documentation and drawings to include wiring labeling.

American Garment Finisher - El Paso, TX

Computer Operator 07/1991 - 11/1993

Responsible for data integration of work production, inventory, shipping and receiving. Develop and programmed databases

Analyzed and prepared management production reports

Key and generated bar coded shipping and receiving labels and garment data

Maintain manufacturing databases and generated monthly reports

Provided data and technical support end users.

Systems Experience

Hardware: Various Dell Servers, CISCO routers, Wireless routers, DEC, HP, IBM, and compatible computer systems and terminals, Hubs, print servers, Interfaces & Boards, Servers, Electronic Devices, Bar-coding, Cables & Connectors, Fiber Optics, Omni box, Clear View box, Multiplexes, Repeaters, Modems, Wireless, Electronics and Cabling Test equipment, and SAN LTO backup drives, SCSI servers and devices.

Software: Excalibur, DOCVUE, Oildex, Tab Fusion, LANDesk, VoIP phone system (Cisco), Novell-GroupWise, Windows for Workgroups, DOS, Windows 95 thru Windows 7, Windows Server NT, 2000 thru 2012, Microsoft Office Suite 95 thru Office 365, MS Exchange 5.5 thru 2010 over 8 years, Windows Active Directory 2000 thru 2015R2, SQL server, VMWARE, MS Visio, Mainframe CMS, FAQS, VM, and VMS, IBM-AS400, Artesia-AS400, BOMGAR, GSM Remedy, MS Sinisterly Tools, My Access, Cloud Active Directory/Exchange

AS400-Avatar, Dbase-IV, Quarto Pro, Lotus Notes and other Databases, Raiser’s Edge, Spreadsheets, Graphics, Word-processing and Utilities, Veritas & Retrospect Server backup and Backup Exec 10.1, CMS, FAQS, VM, and VMS.

Education:

University of Texas at El Paso (107 credit hours Earned)

Junior standing (part-time)

Major - Computer Information Systems (1991-1995)

Minor - Business Administration - Accounting

Bowie High School

Diploma (1984)

Continuing Education:

Microsoft Office (1996)

Fiber Optics Installation and Maintenance (1995)

Customer Management Skills (1994)

Crystal Reports (1998)

Honors:

Top 10% (ten percentile) graduate ranking - Bowie High School (1984)

Presentations:

International Management Council - Basic Computing (1995)

Data Processing Management Association - Cabling Structures (1995)

Holloman Air Force Base, New Mexico – Radio Mail Communication (1995)

References:

Will provided upon request

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